VietJet Air

Not Verified | Avoid this airline especially during COVID. We traveled from Ho Chi Minh to Da Nang and the flight was full considering that Ho chi Minh is a hot spot for COVID.

Not Verified | Was booked to fly in April 2020 for Hanoi F1 GP. Cancelled and issued flight credit not refund. Have now been told must use before December. Have told rep I live in Australia, have no time off with and no reason to go as no GP. They say must use, the only option. No option if I can't go. Asked for refund but told refund policy has changed. How can they do that on existing paid for flights. Scam merchants. Sure pandemic hurt them but I shouldn't have to pay for it.

✅ Trip Verified | The flights are never on time for some reason, but this time is unacceptable (schedule revised 3 times). I have to fly with Vietjet as it’s only one flight available and fit in my schedule but never ever again and not gonna recommend this airline.

✅ Trip Verified | I flew to BKK with 25 Kg of the extra bag weight. I decide to add on the service both by myself and the contact center. I could not reach their service ( Call, Facebook, Live chat) I can do anything just check-in and paid double price for my luggage and the funny part was, the contact centre replied my two days later. There are not a professional airline.

✅ Trip Verified | Very bad customer service, flight always change. I also have a next flight on the next 2 days but the airline cancel my trip that I had already paid for hotel and car rental. The worst airline that I ever used!

Not Verified | Terrible airlines, should never use their services. I have heard the annoying things about their services, long-hours delay, poor attitude staffs anf customer services. I have to buy the ticket from them as I was urgently need to flight and tickets from others airlines were sold out. However they cancelled my flight the day after my purchase without any notification in any form. I have to reach them by phone to have my refund and deal with terrible customer service. They had not only bad attitude but also not willing to refund me money but coupon. I deeply regretted choosing their airlines and never want to be with them anymore in the future. Highly recommend you guys to choose other airlines aside Vietjet if possible.

Not Verified | They were not flexible with the worsening COVID-19 situation in Thailand whatsoever. In a time when funds are tight for almost everyone, it should be especially important to offer flexibility. They are offering no refunds for things that are out of people's control and instead only offer either credit or change the flight once. Not even the other options are "good" options. Credit time is short and you can only change the flight once (but the covid situation keeps changing!). I do not live in Thailand and therefore am completely losing the money because I cannot reschedule. They have not been helpful at all and I am very disappointed with the service.

Not Verified | Vietjet Air cancelled our flight and rebooked 2 days later. Then they cancelled again and rebooked 3 days later. Note this new date was still unconfirmed. We cannot wait anymore. Booked with another company and asked for a refund and they refused. They are a complete scam. They sell ticket, don't fly and don't refund. Avoid at all cost.

Not Verified | The worst of the worst. Flights are always delayed. If they cancel your flight, or you have to cancel because another flight of yours is canceled (I had to fly with them and take another flight from HCMC but another company canceled all their flights) Vietjet will not refund your money. The worst of the worst, definitely. Never fly with them again. It's better to take any other flight. The service is poor as well, they have like 1000 staff and none of them are capable of doing things professionally and quickly.

✅ Trip Verified | Terrible company. Charged for luggage we didn't have, just because we asked about it! Terrible company. We called up to enquire about taking extra luggage. It was very expensive (350THB per kg) so we didn't go ahead, and we sent it with Kerry Express instead. When we arrived at the check-in desk they insisted we pay for the extra luggage that we'd asked about by phone! We explained that we didn't go ahead with that, and sent it by Kerry Express instead but they wouldn't let us check in without paying. I've never heard of a company charging you for something just because you enquired about it!?! Exactly the same thing happened to another family at the ticket counter next to us too. So this isn't a one-off. The staff were rude and completely unaccomodating. If you have an option to take any other airline - take it!