VietJet Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 633 reviews
3/10
No Skytrax Rating
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1/10

"will be our last trip with Vietjet"

(Vietnam)

Trip Verified | Ticket fares increased while we were browsing (especially when our session timed out), such a sneaky way to get passenger to pay more for the same ticket. Flights VJ602 to Cam Ranh Airport scheduled to depart at 8:30am 22/04/2022, delayed 3 times, to 10:10pm, then again to 2:00pm, and finally to 3:00pm. Not sure if this is the last delay. Our whole trip is ruined because of this, because the airline wants to consolidate all passengers from different trips across the day so save cost and increase revenue. Such an awful way to do business. This will be our last trip with Vietjet, and we urge all passengers to avoid this airline at all cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Cam Ranh
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"asking them to pay 1000 baht for the 1 kilo"

(Albania)

Trip Verified | Horrible service, refused because my empty luggage is 3 kilo and laptop is 4 kilo even though I flew exactly the same carry on from Bangkok. They did this also to other customers bumping them off the flight or asking them to pay 1000 baht for the 1 kilo. Criminal and theft taking money from customer at the gate for 1 kilo.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancelled flight with no warning or notice"

(Singapore)

Trip Verified | Airline cancelled flight with no warning or notice. Went to the airport and unable to check in. Unable to reach the airline via email the past 2 days.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Singapore
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
3/10

"the deluxe ticket-group seems to be a big joke for us"

(Norway)

Trip Verified | Had deluxe-group tickets from Bangkok to Chiang Mai, allowing us to make free changes in flight time and free seat reservation. Our flight had planned departure 10.05 am. Since we arrived airport early at 03.00 am from another city, we made a request to Vietjet to put us on an earlier flight after they opened their check-in at 04.30 am. The crew of Vietjet could not help us to change the flight time to either flight at 06.30 or 07.40 even though there were a lot of available seats left, and they excused it that their system would not allow a change to a earlier flight-time. Also there were some issues with our seat-reservation, forcing us to have some other seats than the ones we reserved. In other words the deluxe ticket-group seems to be a big joke for us.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBangkok to Chiang Mai
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I would not recommend them"

(Vietnam)

Trip Verified | Terrible Airline. Not a single flight I have taken with them has left on time. Their website accepts payment and then fails to verify so I had to contact my bank. Customer service is terrible. Overall I would not recommend them. Rather fly Vietnam Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Ho Chi Minh City
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"discourage you to travel with them"

(Vietnam)

Trip Verified | They have absolutely terrible customer service and show signs of misconducting in their ticket issuing. They always over-sell the tickets and if you don't assign a seat for yourself during the booking process. They will change your flight to any other flight that benefits them, ignoring your schedule without hesitation. It happens to my case when I book a flight from HCM to Hue, departure time @14:50. They change it to 19:40 with no good reason, while my friend booked the same flight but got no change (of course he chose a seat before). The call center offer a solution of flying me to Danang. I mean wtf, is that a solution for you? How am I suppose to travel from Danang to Hue? It doesn't stop there. When I arrived at the airport, the schedule show they expect the flight to take off at 20:45. A total delay of 6 hours which totals my entire plan on that day. I absolutely discourage you to travel with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Hue
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They have terrible customer service"

(United States)

Not Verified | They have terrible customer service. I will never fly with this airline again. My mom has aggressive breast cancer and was diagnosed a few weeks before our Thailand vacation. They asked that we send them a specific doctor's note, hospital paperwork, passport pictures, etc. After going through all of that trouble, they refused to give her and my father a refund. They could have just told us that upfront, but wasted even more of our time during what is a scary, stressful and sad time already. The other airline companies all issued us a full refund immediately and didn't ask for nearly the same amount of paperwork. We will never fly with Vietjet Air again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownDecember 2021
Value For Money 12345
no
1/10

"Worst travel experience"

(Thailand)

Trip Verified | Worst travel experience of my life having travelled with my wife and infant daughter on 06th Nov from Bangkok to Hanoi started from a ticketing error by Vietjet Air, 2 hours waiting at the check in with no response, rude and unethical ground staff threatening to cancel the check in at the counter followed up by an unprofessional management response to the official complaint. This is an airline which doesn't understand the value of a passenger.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Hanoi
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline during COVID"

(United Kingdom)

Not Verified | Avoid this airline especially during COVID. We traveled from Ho Chi Minh to Da Nang and the flight was full considering that Ho chi Minh is a hot spot for COVID.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Da Nang
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Scam merchants"

(Australia)

Not Verified | Was booked to fly in April 2020 for Hanoi F1 GP. Cancelled and issued flight credit not refund. Have now been told must use before December. Have told rep I live in Australia, have no time off with and no reason to go as no GP. They say must use, the only option. No option if I can't go. Asked for refund but told refund policy has changed. How can they do that on existing paid for flights. Scam merchants. Sure pandemic hurt them but I shouldn't have to pay for it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hanoi
Date FlownOctober 2021
Value For Money 12345
no