VietJet Air

✅ Trip Verified | Would not fly with this airline again. The planes are extremely dirty and the staff was rude on the plane and at customer service in the airport. Unclear baggage policies and require you to pay extra fees for unknown reasons. Difficult to change flights as well.

✅ Trip Verified | Vietjet Air is the worst airline. They take advantage of people & don’t care how much money you’ve spent on the trip, i will never be flying this airline again,

Not Verified | Can Tho to Da Nang. Terrible ground and flight crews. Talking to customers with angry voices, unhappy, and looking to customers with sharp eyes. When call light on no body shows up. The light on about 5-10 min so then 1 fly crew come and asking with angry voices and did not listens what customer said. Also talk behind customers back when they leaves the airplane. Like worst customer service, old aircraft, un-nice staff.

✅ Trip Verified | Worst flight ever! Our flight was originally at 7:00am and we arrived at 6:15. The guy at the counter started checking our luggage. One of our luggage was a little overweight so they asked us to separate it in another bag. While we were doing that, they said the counter was closed and refused to check us in even after several requests. We were charged extra 700 Baht per person for another flight from the same airlines.

✅ Trip Verified | Kohnkaen to Bangkok. The only thing consistent about this airline is that it nearly never leaves on time. 7/10 times delayed. Cheap, but the inconvenience that follows just ruins your day. Wouldn’t ever willingly use there service if only there were better options from where I frequent.

✅ Trip Verified | Worst airline in the world, even worse than Cebu Pacific. They randomly cancelled multiple flights and rebooked them to different days and refused to refund. So it’s as if I just gave them free money. The cabin is extremely dirty. When you close the windows, streaks of black on it. The overhead compartment was also dripping in brown liquid and nobody bothered to clean. This was all upon boarding the aircraft. Disgusting, filthy plain and worse service by scamming my money. Note, I booked 3 flights with them and 2 got cancelled and rescheduled at the last minute leaving me with transportation and hotel problems.

✅ Trip Verified | The worst airline ever. They weigh cabin baggage just before boarding and force passengers to pay high rates at the last minute. All this after cabin bags have been weighed at the checkin point. It spoils the whole experience.

Not Verified | Made a booking from overseas for my girlfriend in BKK. Booking and payment accepted. Reservation number receive. Except when my girlfriend tried to check in the system in BKK did not recognise the reservation number. She phoned the airline staff at BKK and the said there is no reservation. We were forced to buy another ticket. On arrival at the check in desk they informed her there were two reservations. No reply to online complaint no response to emails. Note the entire transaction is recorded with screenshots and I work in the airline industry 100% the booking system is at fault.

✅ Trip Verified | Waited over 1 hour to check in at the counter and 3kg over weight. No allowance given and really charge for the 3 kg excess where I was over slightly. People are jumping queue and no control After arriving at the gate. They charge for the goods purchased at the shops. Charged usd 126. I have never experienced bad service where the agent said I can throw everything away and give me 5 mins to pay. Disgrace airline that I will never fly again. Keep away from this airline

Not Verified | Flying with Vietjet Air is probably the worst airline and experience I have had so far. I traveled Mumbai India to Ho Chi Minh Vietnam. Was 3 hours prior at airport. Check-in at Mumbai airport which was supported by just 2 check-in counters. An airline staff comes to us at the end of the queue and asks if we want priority check-in to cut the queue at an charge ₹525 PP. We volunteer and pay. We paid for check-in baggage and preferred seat (though this was known to us) Over the 5 hour odd journey they do not provide you even water. I offered to pay but they do not even accept credit card, only cash. Unfortunately I did not have any and went though the entire journey thirsty. Seats were vacant and some co passenger requested if he can take an alternate seat once flight departs. The crew flatly refused and said it can be done if they choose to pay for the seat. Duty free shopping also forms part of hand baggage allowance for which they are are petty strict. This is a Visit Vietnam Year 2022. Has anyone come across a more pathetic airlines then this?