VietJet Air

✅ Trip Verified | 04sept22: Bangkok - Singapore I am extremely disappointed with this company. When my wife and I got on the plane, we found that the automatically assigned seats were problematic given the little space there is between the seats, knowing that I am 2m tall and have a foot disability. right. As a lot of seats were free with more legroom, I kindly asked the cabin crew if it was possible to take a seat with more space, since half of the plane was empty. The latter was extremely unpleasant and made me understand that I would stay with my pain if I did not pay for the seat in front. His colleague intended to let me access this place and he intervened. I find it lamentable to put money before the comfort of the customer, especially since these places were not assigned. I have traveled a lot with all kinds of companies and they have never displayed such behavior. So I suffered throughout the journey.

Not Verified | This airline is extremely unreliable. Flights gets cancelled last minute and they claim they have notified you months before. No notification has been sent to us through agency or directly to us. A month before this flight, we purchased extra luggage and the flight status was still active, until one day before our flight, the status showed cancelled. We attempted to call the airline directly with the information found on vietjet air, after being 1 hour on hold, they told us the flight was cancelled on the 13th of June 2022, and any refund takes 60 days to process. This was taken place on the 27th august, more than 2 months obviously, she then hang up the phone and that was it. Now we had to purchase a legitimate flight ticket with Singapore Airlines, 2 hour flight from Phuket to Singapore for $1012 AUD. This taught us a very valuable lesson and I hope everyone here who reads this understand the basic incompetence of this airline.

✅ Trip Verified | Myself and my Thai girlfriend checked in at the Vietjet counter at Da Nang Airport, for our flight to Bangkok. The check in girl acted more like a border force security officer. She interrogated me over my vaccination pass, my Vietnam visa, my intended stay in Thailand and then she wanted evidence of my flight out of Thailand. Do Vietjet have a policy of trying to annoy foreign travelers at check in, because my Thai girlfriend was not asked any questions.

Not Verified | I am doing this review as I sit on the plane half way through my journey. What an absolute joke. I should have learnt my lesson from previous trips! Never again. I allowed myself 2 hours to check in and get to the gate, grab some breakfast etc for my morning flight Hanoi to Denpasar. The check in queue looked manageable and I anticipated a fairly average wait time. It took me one hour waiting in line to attempt my FIRST check in. The staff were spending on average 10 mins per person. How does an airline function with such incompetence! The check in staff member looked at my E-ticket blankly and said ‘sorry we don’t have a booking, go to the service counter’. I requested that she check again as I have been queued for over an hour. I am told ‘sorry, go to service counter’. So after 1 hour of waiting to check in that is all thrown out the window. The service desk looks at my e-ticket and prints it out. Nothing more, yes I do have a booking what on earth was the check in girl doing. So back I go and queue up yet again. I wait, I wait and another 40 minutes later I am one of the last to check in for this flight. By now my patience is being tested. I get to the gate and the plane is boarding. I am one of the last to board. I have not been able to stop for breakfast so I am eager to get food on the plane. Food service (like everything else takes forever). Had I known it was going to take 2 hours to check in, I would have preordered food. Finally they come around but ignore me & serve the two Vietnamese next to me. I have to talk loudly to get their attention as they continue on down the isle. I am told they have run out of food. I am in Row 12. How does this happen? I am told Singapore noodles are available but I have to wait 20 minutes. Seriously! They serve the two Vietnamese next to me their Singapore Noodles. I wait patiently for my food only to be now told they no longer have this dish either. I get given some glass noodles with shredded carrot & a sweet & sour sauce satchel. It cost me USD $4 and was horrible. The whole experience is so bad I cannot even put it into words. I have flown extensively in my life and will continue to do so as I travel full-time, but I will never use Vietjet again.

✅ Trip Verified | As I write this review I’m sat on the plane waiting for it to disembark. Although the check in and boarding experience has been good so far, the one thing that really lets down the whole experience is the horrendous music and promo songs the airline plays prior to take off. Why not just play some easy listening, calming music rather than the tacky and repetitive jingles. In future I’ll be looking to book other airlines for my travels, there’s plenty of options that play less irritating music.

Not Verified | Have had the most terrible flying experience with Viet Jet. The crew did not even serve water on the aircraft. In spite of having meals included in our ticket, we were not provided with the meals and were offered a glass of water to complement. The staff did not help, cooperate and had no answers as to why the meals weren't provided for. We had a layover in Vietnam for the VietJet connecting flight to Bali. They charged us for the hand luggage while re-boarding at layover port (Vietnam). We were allowed to carry the same hand luggage while our first boarding at Mumbai airport with the same airline. At Vietnam just before exiting the boarding gates, the staff had our hand luggage weighed. Our hand luggage was 1 kg extra than the prescribed limit, which we then reduced by trashing some food items. They created this whole scene where they didn't understand our language (English) properly and as if the bus to the flight will leave us at the airport if we do not pay the extra charges without considering the reduced weight. They did not even have enough change to the dollars we offered and compelled us to swipe our card to their specified/filled-in amount. Being in a foreign land, there's nothing much we could do. Though we tried to fight for our point, it was in vain. It was a perfectly planned scam by Viet Jet staff, to have the weighing machine placed right before boarding and create a tense environment compelling the foreign tourist to only agree to their terms. Most inhospitable, rude, ill-mannered, irresponsible, cheat, disrespectful staff. Staff with Viet Jet airlines do not understand or pretend not to understand the language (English) to avoid answering any questions asked.

✅ Trip Verified | I had a very smooth flight bringing me from A to B, of course with no frills (as expected). Luggage was accepted without difficulties at the check in and came pretty quick at HCMC Airport.

Not Verified | Vietjet is the worst airline ever. There have been always delays and cancellations when flying with them but this last time was absurd. They have rescheduled my flight without informing me and refused to check me in a lounge or a hotel or even offer any sort of help, they asked me at the office to call the hotline for help and when i called the call center told me that they can’t help me and i should contact the people at the office. I’ve been trying to email them for the past week and they have been ignoring my emails, i had to wait 12 hours at the airport till i finally got to book a ticket through another airline. Vietjet is the worst, won’t use their services ever again and i don’t recommend it to anyone.

Not Verified | Without a doubt the worst airline I have ever flown with. Rude, uncompromising and abrupt throughout the whole experience. Check in was slowed down by a jobs-worth attendant that tried to refuse us our tickets as our middle names weren’t on the tickets. He then asked my girlfriend if she was pregnant (she is not, nor does she even look remotely pregnant), and persisted in trying to weigh all of our belongings. Staff on board were also rude, and abrupt with a seemingly holier than thou attitude that is not based in reality if the flight experience I had with them was anything to go by. Our second check in attendant (in Bangkok) made us get all of our belongings out on the bag belt for no apparent reason to “check” - I was apparently wrong in thinking that this was security’s job. Boarding the flight I was not trusted to find my seat (29a) and was chased down the aisle by a hostess to inform me that it was at the back of the plane- a degree seemingly not enough to qualify me to count or read numbers up to 29 in order.

Not Verified | VietJet is by far the worst airline. They will do everything to make you pay more. To start, our e-ticket was missing our middle name, so they asked us to rebook and charged us extra. Second, they waited until we were about to board to tell us that our carry ons were over weight. It was only 1.5 kg over but they never told us this when we checked our bags in. Most airlines will let this go but not VietJet and who ever heard of overweight penalty for carry ons or not having your middle name on the ticket.