United Airlines

United has stopped providing complimentary alcohol on international flights. Flight between Asia and US they put us on a plane with no individual TV screen but the sharing overhead projector TV with pre-scheduled movies during a 12-hour flight. On my recent trip I traveled extensively with Cathay Pacific and Singapore which offers first class customer service to all travelers. I originally chose United based on its extensive hubs domestically and internationally expecting better travel planning and experience. With the increasing routes from CX between US London and Asia and the abundant options of good airlines domestically (Southwest JetBlue Virgin) I'd much rather put a little effort to plan my trip than to travel miserably with United.

I was returning into Houston and catching a United flight from Houston to New Orleans. As usual for United they cancelled the last flight into New Orleans for "maintenance reasons." Told they could have fixed the problem but would have had to call in a new flight crew and they don't want to spend the money - it's cheaper to book passengers into a hotel. This has now happened to me and close family members no less than five times in the last couple of months. It has become a routine practice with United.

Flew Business class earlier this month Dulles-LAX round-trip. Seats were better than coach but not by much. They recline only a little. Staff on the red-eye back to Dulles served a snack immediately what is the point of that? I just wanted to sleep at midnight! Then they were noisily talking and carrying on throughout the flight with the galley lights on the whole time. No curtain to block light no attempt by them to keep their voices down so people could sleep. On the trip from Dulles to LAX my inflight entertainment system didn't work.

This was my first transatlantic flight and it was miserable. Being 6'4" the legroom was not nearly sufficient. Food wasn't worth the calories and lacked all flavor. Staff is indifferent and we left ORD 90 minutes behind schedule. I know it's become cliché to hate on United but it Really is subpar. I've since flown Aer Lingus American Turkish British and KLM over the same route and all were better (American was a tie I'd say).

Every winter United Airlines serves up the same "we do not care" service and "Do not even ask us to care" as it's simply more than they wish to even dream of fixing. Every winter flights leave Denver for the 30 minute hop into Aspen. Every year some flights may not land safely and the captain turns the plane around and takes the entire group back to Denver despite having three other airports at lower elevations that would place everyone within an hour to 90 minutes by bus or rent a car to Aspen but they make zero effort to make any contingency plan for this regular occurrence year after year. On the flight return to Denver the air hostess nor pilot make any effort to make any arrangements and at the counter upon arrival of course we wait another 30 min for a gate and the pilot answers are weaker than the air hostess. Then they try to pile all of us like cattle at the one service counter where the zig zag line crawls us through to one sour puss to tell you it's an act of God which excuses every lack of genius displayed on a regular basis. Each and every winter. Useless company #1 Award. I only gave them one star because I had to. Grooming is something else too with hair hanging out all over the place.

My wife and I travelled first class from Orlando to Newark recently. We were surprised to see there were no PTVs on the plane. When it was time for meal service we were told there was chicken dinner or a salad. We both don't eat chicken so we ordered salads - we were told they were out of salads. Policy for the 12 first class seats - 6 salads and 6 chicken dishes. Out of luck! We had cookies for dinner.

Orlando to Denver to Edmonton - because we had problems printing our boarding passes we went to airport and a courteous member of staff printed off our boarding passes for us. Because of that today we simply walked to security and went through. We only had 1 carry on bag each and one pack sack each. The staff announced that we could take our carry on bag and they put tags on each of them for us and we dropped them off at the circle just as you boarded the plane. Our bags went straight through to Edmonton. Due to technical problems we left about 1/2 hour late but that was ok. Before we got off the staff read off the gate of connecting flights. That saved everyone a whole lot of time. We made it to our next plane - had about 10 minutes and that plane had to wait for our baggage. There were other passengers in our position also The staff were excellent. No food except to buy not staff's fault. No TV's again not staff's fault. The seats were very comfortable.

It's shocking how bad this airline can be. Flying out of Chicago-the United hub-we were delayed 2 hours while maintenance searched for a "no go" part to secure the carts in the galley. How such an apparently essential part was unavailable anywhere on the O'Hare property is unbelievable. It was a completely preventable delay and yet we received no apology from the crew.

Late into Denver switched to Late flight to Chicago but they dropped our names off the seating chart so we all had spread out horrible seats given a motel in Chicago turned out to be a scam (had to pay for motel) because no more final destination flights until next day. Some very nice service but mostly very unfriendly rude horrible service people work for United. On way back same thing. Two hour delay for final destination and had to get another room waiting for guess. Which led us to meet another rude service person in customer service dept. So I will never fly the Un-friendly sky's of United again.

I flew United First Class San Francisco to Seattle (Dec 2013) returning Jan 2014. I was appalled at the service or lack of! No food or drink service at all and this was in First Class! Ground crew at Seattle were terribly rude and should not even be employed in the service industry. United is the worst airline I have had the misfortune to travel on!