United Airlines

Stuck in Belize for 7 hours because the plane did not leave Houston. No further explanation on the matter except that the plane never left. The United staff that rescheduled our connecting flights was extremely rude and not helpful at all. It almost seemed as if she was taking joy in the fact that we were all stranded there. Then every passenger was forced to stay the night in Houston. My flight was supposed to be the first flight out of Houston leaving at 7am so I get to the airport at 5.30 am to find out that now it doesn't leave until 9:00. Every single staff me member I've encountered or asked for help from is miserable and rude. This was a one time thing but I will never ever fly United again. It's been the worst airline experience of my entire life and I've flown hundreds of times.

My husband and I traveled using ANA from Winnipeg - Bangkok then Toronto - Chicago and the Chicago-Toyko Narita flights were on United. We upgrade to Premium Economy for the 13 hour flight for comfort. Immediately we were grounded for 2.5 hours because the plane wouldn't accept the fuel. So all passengers including us who had to transfer in Narita were going to be late. Once finally in the air all audio wouldn't work. To add insult - the stove and cooking equipment wouldn't work either! For this 13 hour flight the attendants served us frozen turkey sandwiches with ice cream. United staff did announce to everyone that they were sorry for the poor service. They did pay for our hotel we were checked in at 3am and had to been on the next flight at 8am. The good news was the flight from Singapore to Bangkok was on Singapore Airlines. They are always in the top 5 airlines in the world for a good reason. On this 2.5 hour flight we had much better service. United needs to completely overhaul their policies from top to bottom.

LAS-SFO B737-900 and SFO-SYD B777-200. First leg was a short flight on a new plane soft drinks served courteous crew seats were just average but still too short flight to complaint. Second leg killer flight to Australia almost 15 hrs upgraded to Economy plus which was disappointing because basically is the same as economy with just a wider seat pitch that gave me more leg room and a comfortable sleep. Food just fine the trays are getting smaller and smaller crew was nice and attentive plane a bit old IFE average small screens with a good selection. I have no problems flying UA again but it has to be a really good deal as it is oceans apart compared to Qantas or Air New Zealand on the same routes down under.

The flight attendants on the flight from MEL to LAX couldn't have been more attentive efficient and professional. Same on the LAX to NY and LAX to MEL. Food was reasonable drinks were served regularly cups of water offered often and service was second to none. I had heard all manner of criticism about United beforehand however decided that given the effort by United to revamp the airline putting the 'Dreamliner' into service non-stop between MEL and LA it was only fair to give United a fair chance. United Airlines staff were nothing short of fantastic having arranged assistance for me on arrival at the various locations - in general over and above their call of duty.

Flew from LAX-LHR in Global First on the 777-200. Pros - Overall it is a very comfortable seat nice and soft bedding with a mattress pad small cabin (only 8 seats) great inflight entertainment system and friendly service. Cons - Food was subpar for international first and the appetizer was a spring roll and a coconut rubbed shrimp skewer - very similar to what you might find in a cheap cocktail party. Soup was served in a teacup sized bowl main was ok desert was ok too if you like ice cream as that is the only option. If United wants to compete with other international first class it needs more refinement style and "class" in their product. As I used award miles for this seat it was perfectly fine. I would only fly first on an upgrade or on an award ticket otherwise it is not worth the money.

I was astonished that 3 out of 4 flights of my honeymoon were delayed. In fact 2 of the delayed flights were more than 2 hours delayed. We flew 28th May 2014 LHR-SFO which was on time where we were supposed to catch a flight to HNL. The HNL flight was over an hour late in departure. On our return trip on 18th June 2014 the HNL-IAD flight was more than 2 hours late and the connecting flight to LHR on 19th June was boarded then disembarked as the plane was faulty - and we ended up with a 3 hour delay. No one at the airline seemed particularly bothered or apologetic.

Flew from San Diego to Mobile. On all 4 flights they didn't have my husband and I sitting together. We talked to customer service at both airports and they refused to make any changes unless we paid $59 to upgrade to an extra leg room seat. To add insult to injury you have to pay for your luggage pay for the direct TV pay for any snacks - not even a peanut for free.

NRT-SFO upper deck B747. Check-in was quick and easy going. Avoiding UA depressing lounge went to ANA one which was not so so better. Wines not good. Food really uneatable (chicken). Desert: high calories ice cream with artificial flavor dressing. All of this to be avoided by healthy persons. Nice IFE but much more limited than on B777. Old seat but much more comfortable than B777 ANA's.

SFO-SAN. B737-800. Everything fine quick and easy but luggage did nor make it. It arrived two flights later. Mysteries of UA/SFO.

Flew from LHR to Orlando via Washington. At LHR the staff were very helpful in sorting out our ESTA cock-up (kids' passports had been changed since applying for ESTA). That is the only positive about United. The seats are uncomfortable and cramped the choice of in-flight entertainment poor (even if you could see it on the minuscule seat-back screen) or for the 2 hour flights pay-TV and the food absolutely disgusting. No snacks offered (I guess they are worried people will fill up on these having tasted the food) although available to purchase and no complimentary alcohol. Attendants fairly average and could certainly do with a better corporate uniform on trip out. On way back distinctly poor. Most worrying was the man who was on our plane and about 20 mins before take- off realized he was on the wrong flight only when somebody else came to sit in his seat. How is that allowed to happen on United from Washington? From a security point of view it is unbelievable and I wonder how the poor bloke fared trying to find the correct flight. Oh yes and over-booked flights which I thought were a 20th century thing.