United Airlines

Staff were unfriendly and rude. Delayed leaving Dulles and delayed returning to Dulles. I am going to avoid flying United if at all possible.

Very disappointed, arrived at airport at 6am for a 8am flight with a family of 9ppl only to find out that the plane was delayed till 10am and didn't actually leave till 11am, not pleasant when traveling with children. Our little one got sick on the flight and there were no bags, it looked like the plane had not even been properly cleaned before our delayed flight. I would also think that after having people waiting such a long period of time that they would offer something other than a beverage on the plane, they didn't even seem to have coffee for the travelers when the flight finally left. A very disappointing and stressful travel day.

I flew on 6/13/15 from Kansas City to Detroit. Due to the bad weather the flight that was supposed to leave KC at 6.10pm didn't board until close to 7.30pm. The customer representative asked that people who had group 4/5 to please check in their bag since there would be no room on the aircraft. When I boarded there was at least 5 lockers that were empty, more than enough space to fit my tiny carry-on bag. After we boarded the captain announced that we would have to wait another 30/40 mins. When we reached Chicago Airport they couldn't give us a gate so we waited in the aircraft for another 30/45 mins. I got a message on my phone that my connecting flight had already departed and re- booked me on a 2.15 pm flight the next day. When I finally got to talk to a customer representative I told her my situation and that I had to get to Detroit, she was kind enough to book me on an American Airlines flight. By the time I got done doing all these things it was almost 1am, almost all stores/restaurant were closed.

We booked United as the price was by far the cheapest. I was really worried due to negative reviews. In the last fortnight we have taken 4 United flights and the only fault was that one had faulty TVs for all the party - but we always go well prepared so no real issue. All staff were very friendly even remembering your choice of drink which is quite something on a flight with hundreds. Entertainment system fabulous. Food typical airline stuff. No delays. We only had a 45 min gap between 2 flights but still had plenty time. Don't understand the negative reviews.

The initial flight Montreal-Chicago-Denver was re-routed through Washington because of weather in Chicago on the way to Denver. Because the flight was re routed, my return flight from Denver to Montreal was cancelled without any advice sent. The lack of respect for individuals, their time, agenda, obligations, etc, is frankly annoying.

Just the worst company we have been flying with during our world tour. This is the only time in 10 years that we have seen such overbooking. You have to pay for everything, the seats canot be booked and couples are split up. Staff seem lazy and unpleasant. And of course there are delays. We put 1/10 because 0 is not possible.

They do not offer family boarding. I was traveling with my five-month-old infant and had her strapped to my chest. I asked if I could get someone to help me with my bag she said that I should check it. I said I just needed assistance putting it in the overhead bin. No help. When I boarded I ask the flight attendant to please help me, she just looked at me and asked why is your bag heavy? I said no I have a baby strapped to my chest. She just kept staring at me and finally a male passenger helped me.

I had an awful experience today. I showed up two hours before my flight to check in and check my bags. While we were checking in the system went offline. We were unable to print out our bag tags, along with maybe over 50+people. I tried to ask attendants for help, and they kept sending me to other people. Clearly a lack of training on their part. When I asked a blue shirt baggage attendant, she said it was most likely because I didn't have funds. Very uncalled for. 50+ people felt the same way. As the lines became longer they started to manually check in bags at "Additional Services". The staff were very engaging with only themselves. United waved their baggage fee, because all of our flights were delayed due this unfortunate event. Apparently this also happened 6 weeks ago. When we arrived to Punta Cana, our bags never arrived. When I contacted customer service, they said they had no idea where our bags were. Will not be using their services again.

Never in my life have I had so many delays. Also, their system has some sort of glitch today so apparently that means that had to cancel a ton of flights and delay many others. I'm in the military and needed to be home by midnight because that's when my leave ended, no one could help accommodate me and the people at the check in counter were not very friendly. I will never fly United again.

Check-in at Boston went smoothly and the plane boarded on time. I enjoyed using the free personal device entertainment United offers on their Airbus aircraft. While waiting at Newark Liberty for my next flight to Chicago, I was notified two hours before take off that my plane would be delayed and I would miss my final flight to Appleton. I was quickly placed on stand-by for another flight to Chicago, but soon realized I would not be able to get on that flight, as others were trying to fly stand-by as well. I had to take my original flight, which was delayed three hours, due to the fact that the aircraft was coming from Dallas and was delayed due to storms. I missed my original flight to Appleton, so was booked on a later one. In all, I spent about 15 hours on planes and in airports. It was a long day, but except for one customer service representative at Newark, who acted as if I was an inconvenience, every other United employee I dealt with was kind and helpful.