United Airlines

My first segment (SLC to IAH) was actually okay. Unfortunately, their A319 was not fitted with IFE. Instead, UA provided free entertainment that pax can stream to their mobile device. While it's a great option, this isn't my preferred source of entertainment. Unfortunately, my flight ran into pretty bad weather while approaching IAH. This caused me to miss my connecting flight to MFE which happened to also be the last flight of the night on that route. Then, United Airlines surprised me. By the time I had landed, my flight had already been rebooked to the earliest available flight the next morning and I was given a hygiene kit. Because of the possibility of inclement weather the following morning, they had also placed me on standby on a later flight in case the first rebook was affected. UA staff was very polite, and actually did an amazing job at taking care of me while I was stuck in IAH. I also appreciate UA checking in during my travel to make sure I was okay, and to fulfill reasonable requests. At the end of the day, I was treated exceptionally well, especially considering the circumstances.

Calgary to Fort Lauderdale via Houston, returning via Chicago. This was our first experience with United Airlines and the overall service was great. Flight Attendant on Calgary-Houston leg and both legs of return flights were fabulous, constantly ensuring we were cared for. Meals were decent. Inflight entertainment - only glitch was not downloading United app to utilize the free WiFi. Loved the United Club lounges, greeters friendly and helpful. Flight from Houston to Fort Lauderdale was delayed and flight attendants cranky, but it was a short journey.

Tampa to San Diego via Houston. United continues to be very slow in upgrading their fleet and providing adequate wifi and entertainment options. When you express dissatisfaction they provide you with an electronic travel certificate. These are difficult keep track of, United does not make any ore in your account that you have these credits, and also difficult to use. I requested to find out what percentage of these travel certificates are actually redeemed and the airline informed me they do not share this information with the public or their customers. United Airlines is not trustworthy and I advise anyone considering flying to fly another airline until United Airlines demonstrates a genuine desire to be transparent and honest with their customers.

Frankfurt to San Francisco on United Airlines Boeing 747-400, and the economy class seats are horrible. The airplane was very outdated, uncomfortable, dirty, there is no seatback entertainment, seats are narrow, and food is not enough and of low quality. All in all, an extremely bad experience that people has to suffer for more than 11 hours of flight, an absolute nightmare. I will try to avoid United Airlines when booking my next flights.

Chicago to Paris CDG with United Airlines. Because of maintenance issues with aircraft, we had to turn and go back to Chicago about four hours into the flight. When we got back to Chicago, they were able to provide hotel accommodation but rescheduled the flight for 8:00 a.m. which was quite irritating as we didn't arrive in Chicago until past midnight. To make matters worse, when I arrived at about 6:30 the next morning for flight, apparently would not be leaving until 5:00 p.m. because that was in fact earliest we could leave due to the open hours schedule of French border control. Is United Airlines seriously that inexperienced with international flights that they wouldn't have known this when rescheduling a flight, or at least would been able to check the aircraft properly before leaving Chicago the first time? They will definitely be my last choice in future international flights.

I had a lot of United frequent flyer mileage I had to burn off, and our 4 trips on United were absolute nightmares. Will never ever fly United again. I could spend 3 hours writing what happened on each flight. This is about our April 2015 trip to Maui. We pulled away from the gate at LAX (Los Angeles and headed down the runway.) The pilot then pulled the plane off the runway. He came on the loud speaker and said he thought the plane was too heavy. We were seconds from takeoff. Pilot said it would take 20 minutes for United to calculate the weight of the cargo and passengers. The plane sat there was no air conditioning and it was 90F on board. Every 30 minutes the pilot came on the loudspeaker and said United was still calculating the weight. Our plane was huge and there was 2 toilets on the entire plane. 14 or more people in line for the 2 toilets the entire time on the runway and in the air. The passengers demanded that the plane return to the terminal due to the heat on the plane and lack of food. We were on the runway now 1 hour 45 minutes. Passengers told the crew that we were going to call CNN and report this. Surprisingly the pilot did. 2 passengers got kicked off and I think one small box in cargo was taken off. We left LAX 2 hours late. No food on board. Total flight time to Maui was 8 hours instead of 5 hours and no food, but they sold box of crackers for $11.

Missed my connection home due to mechanical issues of the plane. United Airlines didn't have another flight until afternoon the next day. Unfortunately I had to be home by noon. They didn't offer a hotel either. I rented a car to drive home that late night/ morning. I was told to submit my receipt for reimbursement. United decided not to reimburse the rental but sent me a travel certificate. Just a way to make me purchase another ticket from them. In the end, they didn't give a damn. They screwed up, I paid the price. They will continue to screw up until there's a real impact to their bottom line. Therefore, I'll do my part and not use them again.

Recently traveled United Airlines to PVR from EWR round trip, non-stop going and connected thru IAH on the return. This time I opted to upgrade to Business Class on all three routes. Checking in was a breeze in EWR and security was surprisingly easy this time. Minor note, there is absolutely no reason to ever go to the Presidents club anymore in EWR with the updated food options in Terminal C. I would rather pay for a decent breakfast/lunch/dinner then eat the garbage they offer in the Club for "free". The seats were nice, however they allow too much recline for seats given the limited seat pitch. The gentleman in front of me reclined all the way back and I struggled to exit my seat to use the facilities without being very disruptive. Apart from the minor issue with the seats everything else about the flight was more than acceptable. The food was good not great. We were offered a decent breakfast, however the coffee is dreadful and the tea no better. The flight attendants were attentive and very cordial the entire time. Flying back thru to EWR from PVR via IAH was just fine except for the disaster that is IAH security. We nearly missed our connection due to extremely long queues to pass back through security after clearing customs. I have never seen only one line open in IAH when you have multiple flights trying to get through security at the same time. There were multiple people in line with us that missed their connections.

United Airlines is competing with low-cost airlines and it shows. Only the service is worse. I booked my trip on Air Canada. It was a code share flight operated by United. I wanted to switch to a morning flight and had been told to speak to the ground crew to do that. The United staff would not let me change the flight, saying it was their ticket, and added that the code sharing was just a marketing trick, and "why would we do anything like" changing your ticket. Fortunately, the Air Canada ground crew was more reasonable, and booked me on the (half-empty) morning flight on Air Canada. More than their incompetence (obviously it could be done since the AC rep did it for me), the United reps' rudeness was bizarre. I cancelled my United credit card today. The first leg of my trip was on United. That was the last time I fly on that airline.

Melbourne to New York via Los Angeles return with United Airlines. Seats very uncomfortable. Staff very rude and seemed to have little first aid training. We flew on 4 flights during which there were 3 medical emergencies. My daughter is a nurse and attended to passengers on each occasion. Staff had little first aid training, supplies were minimal, equipment were faulty. The food was disgusting and there was a lack of it for a long international flight. Return flight to Melbourne flight was overbooked, we could not sit together. I would never fly this airline again.