United Airlines

Cancun to Chicago with United Airlines. Boarding was swift and even though we left with about a 20 minute delay, the pilot managed to land in Chicago about 15 minutes ahead of schedule. The service offered in economy met expectations, and the service went by without any incident. The plane was almost completely full so it was a loud trip but nothing United can be blamed for. The only minor complaint was that they started handing out the immigration papers quite late in the flight which led to some stress, but otherwise it was a solid performance. Credit is given where credit is due and United certainly deserves credit for this well structured and good flight.

United Airlines from San Francisco to Washington Dulles. Wonderful business class. Food was great. Service was pretty bad, with the usual forced smile and sarcastic flight attendants. Seats were amazing and comfy, but flying backwards was a little funky. TV's were huge and filled with movies. Loved the aircraft.

Seattle to Phoenix via San Francisco was just a horrific experience. United managed to screw up the most basic thing - scheduled 2 flights on the same gate with one aircraft. By the time they resolved the issue, I missed my connection in SFO and had to get the next flight which was 4 hours later. The worse thing is the United Airlne employees acted as if it was our problem to figure out how to get to our destination. It was just horribly frustrated. It was no better on the trip back to Seattle. The flight from Phoenix to SFO was 75 minutes late and the flight SFO to Seatte was 90 minutes late. The whole trip was a nightmare. I don't usually write review, but this unpleasant experience with UA was so significant that I thought I should share. It is no wonder that UA ranks the worst in customer satisfaction. And UA is proudly stand up to the reputation.

United Airlines from Brussels to Washington return, flights left on time and arrived ahead of schedule. Friendly crew in general and the purser was really nice to us - a fine person with good since of humor and professionalism which is rare in todays world. Food just okay. Planes were old but well maintained. Nice selection of movies and series in the IFE. Comfort seats are worth the money in economy as they give extra legroom.

Houston to Salt Lake City flight itself was alright. However, not only did United Airlines delay my checked baggage without telling me, baggage that I had specifically paid for, but then lied about the amount of time it would take to get that baggage back to me. I arrived at 5:00pm, the baggage didn't come until 9:30pm (I was told 8:00pm). Now it is 10:30am the next day and I still have yet to see my bag (I was told it would arrive 10:00pm at the latest). Needless to say, I won't be flying United again.

United Airlines from Washington to Paris CDG. The plane was clean, and whilst I usually run into grumpy United Airlines staff, this flight had very friendly and polite crew. The major problem is that on an 8 hour flight, alcohol is not free, this is the first time I fly on a non-budget airline, actually one of the world's largest airlines, and alcohol is not free. I find it really cheap especially as alcohol helps me sleep in an economy seat on long flights.

Flew return flights from Birmingham (UK) to Newark in December 2015 with United Airlines. Plane was 1 hour delayed leaving Birmingham due to issues with luggage being stored in the hold however no announcement was made by the crew until 50 minutes after the scheduled departure time. The cabin crew on the way to Newark were rude and lacked basic customer service skills, even a smile and eye contact seemed to much. Rather than offer drinks, the trolley was swiftly marched down the aisle not stopping unless you caught their attention. My entertainment screen was also broken when I asked one of the female crew members to look if anything could be done I was told no and she wouldn't do anything. I understand it wasn't the end of the world as I had a book and my iPod but found her response unhelpful. Food was okay for airline standards and seats had a reasonable amount of legroom although we had upgraded to premium economy. On our return journey I was shocked at the rudeness of the staff at check in, we were using the self check-in system at Newark which I found clever and fast however the United Airlines attendant assisting passengers showed some of the poorest customer service I had ever seen, I'd advise not to ask for any help at this stage to anyone using the United Airlines Self Check in at Newark. The overnight flight back to Birmingham though was far more pleasant, it shows the difference a nice crew can make to your journey. Overall I wasn't massively impressed with United Airlines and probably would not use them again if it came to it. It's a shame the efforts of some staff members are overshadowed by others.

We were booked on a 1230 (Wednesday) flight to Las Vegas to celebrate New Year - spent the night at the CLE airport to catch the 6:50 am flight. Checked flight status at 5 am - listed as 'on time'. Went to the airport amidst the insanity of their construction and continued to check flight status - still 'on time'. At 30 min. before the departure we got a text that the flight was 'cancelled' - raced to Customer service along with every other passenger on the full flight, only to find no reps there yet - even though we were the second person in line, the rep said that 'we can't get you there til January 1st Friday". And our return was Saturday - sounds phenomenal. Then she proceeded to tell us that the plan never arrived from its previous location----yet 30 min. before departure they were listing it as 'on time'. Waiting on the 'full refunds' they promised us - not holding my breath. As an aside, I have to laugh at the absurd sales pitches their FAs give regarding their 'new improved IFE system". If you like watching a movie on your cell phone or want to schlepp a laptop along, you'll love it. If you don't, you're just out of luck. Our CLE-LAS flight stated it had NO IFE at all. This is shameful. United Airlines actions indicate they could not care less about their customers.

Houston to Newark with United Airlines. First my daughter was partially at fault for getting Starbucks so close to departure, but we all had boarding passes and were at the gate 15-20 min before takeoff. The family had already boarded and they decided my daughter and another minor should have arrived sooner, held them back and gave the seats to non-revs. Our daughter called and alerted us so we deplaned and were held at the end of the jetway. A manager came down to speak with my wife who was beside herself saying "You can't leave us on the plane and make our child stay behind alone." The manager's response: "Mam, we'd leave a 3 year old behind!" Luckily another passenger was commenting on how bad the gate agent was treating our daughter when an Attendant overheard and told the Captain he needs to make it right, which he did by ordering a non-rev off the plane and my daughter onboard. Continental Airlines never treated customers this was. They are truly missed. The flight crew was awesome by the way, but I have to give a low rating because of the Gate Agents and Manager. I can't support an airline that proudly states it would leave a 3-yr old behind and treat my daughter like that.

Newark to Raleigh Durham. I made the reservation two weeks before to my travel date, to fly on 31st Dec 2015 at 5:53PM from EWR to RDU. I reached the airport on travel day, and doing check in at one of the kiosk, the message showed up as 'Flight was overbooked would you like to take $150 travel certificate and take next flight'. I select no and did the check in. When I reached the gate, the agent says no more seats available and asked to contact United reservations for next available flight, that were available following day after noon. I went to United Airlines customer care desk; the response was very rude as if that was my mistake. They were very rude, unfriendly and the reservation process was senseless because my reservation was confirmed but there are no seats when I was there to fly. Later went to Chinatown in New York to take the bus from New York City to Raleigh, that was the only option I had on 31st evening.