United Airlines

San Francisco to London with United Airlines. When I checked in on-line the flight appeared to be only half full in BusinessFirst. Once at the gate I saw that all 14 of the upgrade requests had been accepted. The cabin was now completely full with a resulting slowness in the service and delay in lights out for sleeping. The seat itself coverts into lie flat but does not seem to be much wider than the economy class seat as they are arranged 8 abreast. Feet have to be put into quite a narrow slot that makes it difficult to turn over. A lot of the flight entertainment movies were old James Bond titles. The evening meal was OK but nothing more than that. I am not sure why they feel offering ice cream for dessert is something special. Unlike some airlines there was a full hot breakfast. Arrived a few minutes early but then had a very long walk to immigration.

San Francisco to Vancouver with United Airlines. My flight time was changed without any notification to me. At check in the staff were so incompetent that by the time they worked out my booking, the flight was closed by 5 mins. The manager and the staff did not try and help get me on the flight. The manager then stated it was my fault for not checking that my flight hadn't changed. He said it was not United's policy to notify people when the flights change, in this case, bringing it forward 1 hour. They could not then get me another direct flight, so now instead of being in Vancouver at 10am it'll be closer to 4pm. So the plane was older than me, and once we are all on board they say a seat is broken and we all need to get off so they can fix it. The worst bit was the lack of empathy and customer service.

Minneapolis to Los Angeles via Denver. United Airlines screwed up our family vacation and cost me $1400.00. As a relatively frequent traveler taking several flights a year I have picked my flights based on cost and convenient times and dates regardless of airline. After my recent experience with United, I will no longer book United flights. Our family traveled to Los Angeles for New Years Eve and the Rose Bowl. My boys who both had recently started new jobs could only get a limited amount of time off so I flew them out on New Years Eve to meet us for a long weekend. On a night with perfect weather conditions their flight from Minneapolis to Denver was delayed due to mechanical problems and they missed their connecting flight to Los Angeles by a few minutes. They called me very distressed because the United agent told them they couldn't fly them to Los aneles until January 2, the day they had to return home. Our family then went on line and found an Amercan flight that would get them to Los Angeles in time to get to the Rose Bowl game on New Years. In the aftermath I contacted United costumer service, The person I told my story to on the phone said “Thats unfortunate we have an agreement with American and should have been able to get you on that flight.” They told me how to online apply for compensation, so I submitted my claim. The person who responded to my claim said they could refund the unused portion of the ticket to Los Angeles but they could not refund the flight we had purchased on our own. So in summary on the day of the flight United was unable to get my boys where they were supposed to and said they couldn't get them there for 2 days. We were able to find a flight that salvaged part of the trip on an airline United had access to. Then they refused to reimburse me for booking the flight they should have found themselves. I am extremely disappointed in Uniteds lack of effort in trying to get my boys where they were scheduled to be. I am also extremely disappointed in their customer service response to my request for fair compensation.

Vancouver to Liberia (Costa Rica) return via Houston. After reading reviews I was prepared for the worst. Instead, I was impressed by the service on United Airlines. All our flights were on time or arrived early. The cabin crew were friendly and responsive. The captain kept us informed on all our flights. On our last leg of our flight from Houston to Vancouver, the incoming flight was delayed. United turned the plane around very quickly with only a 15 minute delay departing, I am happy to report that the plane landed on time in Vancouver. Overall, a very pleasant experience with United.

When I looked at this United Airlines flight this morning it was pretty empty which always worries me. The airlines do not like this. Sure enough, when I arrived I saw that they added additional flights from other airlines to this one to fill it up. Delayed due to aircraft arrival they said. First delay was 45min, then an additional 45 mins. They told us it was due to severe weather in Eugene, OR for this second delay. I looked it up, no delays in that area at all, no weather. Then came the second delay, another 45mins! And I checked the seating chart, now almost full. Just another episode of the airlines not caring about anyone else's schedules but their own. Last month they outright canceled my husbands early fight sometime middle of the night from a smaller airport. It was not full either and I'm sure they couldn't do this same trick due to location. No other flights available either. I will be looking at other airlines but do not have much faith in any these days.

Manchester to Newark return with United Airlines, and I was very disappointed with this airline. On the outbound flight staff were grumpy, food was processed, the best part was cheese and crackers. We had a morning flight on the way to Newark and were served pasta for breakfast. On the return flight we was served dinner at 9pm USA time and 2am UK time. The lights in the cabin were left on until 11pm USA time (4am UK time), and were turned back on 2 hours later. I would have thought long haul flights would be accustomed to helping their passengers by promoting sleep when changing over time zones! Again, the food was horrible on the return flight, I will not fly this airline again.

McAllen TX to Houston TX with United Airlines. The flight attendant on my flight this afternoon was extremely kind and very good. As I was boarding the flight she offered me a seat belt extention without me having to ask. I found this nice because it's embarrassing sometimes when you have to ask for one. When serving drinks she called everyone by name which I've never had happen before. She also helped by lifting the arm on my seat to make me more comfortable. I just found her really friendly and attentive which was nice since we had several "busy" businessmen on our flight who I thought were kind of rude. But kudos to the flight attendant on a great job.

I had 3 cancelled flights in one round trip with United Airlines from Wichita to Providence via Chicago. Ground staff were not well trained and couldn't really help to appropriately re-book my flight. When the first flight was canceled on my outgoing flight the next option would have been to either fly two days later from the same airport or 1 day later from another airport (which cost me $100 to get to). On my return journey, the first flight was cancelled again. They tried to book me onto a Delta flight but didn't manager to transfer my passenger information, so I missed the flight. They then rebooked me onto a 12 hours trip from Kansas to Texas to NYC to Rhode Island (original trip time was 6 hours). I had a 4 hours layover in Houston, TX when I went to the United Airlines service desk to ask for any shorter options. They told me that I wasn't even on my next flight anymore because the NYC to Rhode Island flight was cancelled. Nobody told me that, I just found out by accident. They finally put me on a direct flight from Houston to Boston (which meant another $100 bill for the taxi to Rhode Island. Very poor customer service.

Washington DC to San Francisco, and United Airlines is the worst airline I have flown. No customer service on the ground or in the air. Five hour flight - no audiovisual entertainment! The two flights I have flown with United we were told at the time of boarding that the flight was overbooked. On this flight our seat numbers were designated xxx. Everyone except us and two other customers had seat numbers it seemed. They said we booked very late (7 weeks prior!). I refused all offers until eventually they relented and a few customers took up offers of $400 and a re-scheduled flight. On the plane it was evident that there were empty seats (premium and business) - so they would rather fly with empty seats and pay people not to fly!

I was not impressed with United. I flew from Ho Chi Minh City to Providence with a layover in Hong Kong. I ended up having a delay in Hong Kong for over 4 hours. We were supposed to leave at 11.15am but were told it wouldn't be until 5.15pm - but then we suddenly boarded at 3.15pm without the departures board changing from 5.15pm. The crew was grumpy and on several occasions one of the stewards raised his voice in annoyance at an older man who spoke Chinese and was having trouble with his entertainment system. My inflight entertainment was unresponsive unless I jabbed very hard at the screen (which I wasn't going to do because there was someone sitting in front of me trying to sleep). They restarted the system but it did not help. And I was told condescendingly that I was just pressing too many time and the screen was freezing. I was purposely pressing the touchscreen slowly once and waiting and waiting. But they couldn't be bothered to assist me. Seats were uncomfortable. I did not like the food. Usually I like airline food. The chicken rice dish was watery and goopy. I definitely would not recommend flying United Airlines.