United Airlines

✅ Trip Verified | Absolutely terrible service and we will never be flying with you guys ever again. We called the night before to make sure everything was okay with the flight and it was. However, when we get to the airport which is 2 hours away from where we live we get a call once we are at the airport that the flight was cancelled. So, we think that we will just be getting on another flight so we will still be able to get to our destination that day. We stood in line to check in for about 35 minutes and then the person there, after failing to put in our confrontation code 3 times, told us that our flight has been rescheduled for tomorrow and that we might not even be able to get on that flight. I’m really disappointed in United Airlines in their lack of communication. We weren’t even told why the flight was canceled. They wasted our time and lost our business. Not that they truly care but my mother’s family who were suppose to pick her up took the day off work and my mother, who hasn’t seen her family for many years now, is forced to go back home and wait because United Airlines can’t get their priority’s straight. Your customers should be your main priority and clearly they aren’t.

Not Verified | MBS Airport to Reno. Will never fly with United again. There were multiple maintenance issues - 2 on one layover at Denver, and 1 in chicago. The Chicago flight we ended up turning around due to hydraulics issues which caused us to miss our connecting flight. There were no agents at the gate to help us find a new flight so we had to call. The first time we called they hung up on us. All in all we were almost 7 hours late to our destination. I'm guessing they aren't using great planes if they had that many issues and awful customer service. Will not recommend to anyone.

✅ Trip Verified | Chicago to Phoenix. Due to a mechanical issue the airplane was delayed and we sat on the plane for 30-45 minutes. While I would have preferred an ontime arrival, delays can happen. The crew was very professional and served snacks and water and informed us continuously and the doors were reopened just in case somebody wanted to leave the aircraft. United proactively rebooked me on a later flight just in case the issue would not have been fixed. In the end we did depart with a delay. The rest of the flight was uneventful. I was flying Economy Plus and the seat was comfortable and offered enough legspace. United Economy Plus is the same seat and same onboard service as it is in regular Economy but with some inches of more legspace. I just flew with a different us carrier in the Premium Economy Class/Comfort Plus class and they also offer a free alcoholic drink and a premium snack in the Economy Plus section. United should do the same thing and upgrade the Economy Plus section.

✅ Trip Verified | Absolutely horrible, will not be flying United again even if I have to pay more. Terrible customer service. My plane way delayed for 5 hours because they were waiting for another plane to arrive. This caused many of us to miss our connecting flights, and minimal information was given. They did nothing to make this situation better for their customers. No company should be able to treat paying customers like this.

Not Verified | Denver to Albuquerque. From now on I will always pay more to avoid this airline. I’ve flown twice in the last month with United and both times were absolute terrible experiences. Long delays with minimal information provided as to why. You can’t bring a carry on if you’re flying basic economy class but they don’t have a good system for keeping track of baggage apparently because they managed to lose mine on a 45 minute direct flight. Pay extra to fly a different airline because this is trash.

✅ Trip Verified | I’m a small business owner, and if I treated my customers the way United Airlines treats their customers I would be out of business. I spent $2800 to fly my family to Turks and Caicos from Denver. United Airlines changed the aircraft and even though I booked our flights over a year ago, they separated our family all throughout the aircraft. Our children had to enter the aircraft on the back and we had to enter the aircraft on the front. This was on our way back home. When we connected through Houston I noticed that my luggage was damaged. So I have a three hour layover in Houston and I figured I would go and talk to baggage services, as I did not want to handle it when I arrive in Denver at 11:30 at night. I mean why not handle it at a normal time of day when I have three hours to kill, but the person working the United baggage service tells me she can’t do a claim for me and it must be done at my final destination. When I asked why couldn’t it just be handled right now she said that is United Airlines policy. I’m sorry, but when your policy causes agitation to a customer, and you have no explanation besides it’s your policy then that is something that should be changed. I found it comical that United airlines employee tells me that I need to post on social media about how negative my experience was. I doubt that will do any good. When I asked why couldn’t it just be handled right now she said that is United Airlines policy. I’m sorry, but when your policy causes agitation to a customer, and you have no explanation besides it’s your policy then that is something that should be changed. I found it comical that United airlines employee tells me that I need to post on social media about how negative my experience was. I doubt that will do any good. Amazing that a company could be this big and provide such terrible service. If I could give them zero stars I would, I will not use United Airlines if I have a choice.

Houston to St. Louis. I never leave negative reviews. I typically do not think it is worthwhile. However, the treatment I received today was so incredibly rude I feel I need to share my experience. The woman working the front desk treated my husband and I with such disdain I honestly thought she was joking at first. The flight was uncomfortable, but that's to be somewhat expected in economy, so that part I was not as bothered by. Seriously, train your staff better. Literally every flight attendant, as well as the women at the front counter before boarding, were rude and just generally unpleased. Towards all passengers.

✅ Trip Verified | Chicago to Ottawa. Got delayed 5 hours in the airport for a flight that takes 1 hour and 45 minutes. Not impressed with the airline at all. I am not even sure if there was even a scheduled flight; it seems like they are booking flights for nonexistent planes and crew.

✅ Trip Verified | Austin to Reno via San Francisco. This is the worst airline. My plane was delayed 4 hours in San Francisco the was my only first stop I was going to have. The plane was so supposed to go at 9:40 which never happened they change our time to 10:30 then to 11:15 then to 12:30 we end up leaving from San Francisco at 2:00 in the morning. The worst thing the ever happened to me I was flying with my kids and my self of course my kids fell to sleep waiting in the airport when they started to call everyone to get ready to go in to the airplane I ask the lady in the front desk the I need it help to get my 3 year old and my 7 year old out of the chair we’re they were sleeping, she went and ask her manager and the manager came and told me I can’t help you,you going to have to wake them up. While we were in line one lady the was going to bord with us was checking the depart screen she said our fly was delayed by 4 hours and on the screen it says the this fly the leaves at 2:00 am it’s on time ugh even worst we waited for more people so they could have there plane full so they wouldn’t have to use 2 planes. The was my worst experience at United Airlines like I said I will never buy a ticket form United Airlines

✅ Trip Verified | This has been a horrible experience! My flight got delayed 15 hours. Initially it was only delayed 2 hours then when everyone got on the plane we had to sit there for 2 more hours before they finally announced that the plane is broken. By that point it was 12:30 AM. Then we waited for a new plane, which arrived but the crew has left already so they delayed it until 11:00 AM until the next morning. They did not provide a hotel, did not provide an alternative earlier flight, and refused to give a refund.