United Airlines

✅ Trip Verified | Boise to Denver. How a company with such disregard for the consumer experience can survive is beyond me. Cancelled / delayed flights, overbooking punishing those who bought the tickets most recently (often due to emergency), absurd fees (flight change, baggage, minors traveling alone), and shoddy customer service (canned dismissive responses when you bring up concerns) make using this airline unbearable. I have sworn to never fly them again regardless of the cost difference. It is not worth it.

✅ Trip Verified | Portland to Houston. We planned a normal flight and didn't realize there was a difference from "basic economy" and economy (let it be known when leaving this review there isn't even an option for "basic economy", just first class, business class, premium economy, and economy), and when I arrived for my flight I was forced to check my bag because a carry on and a personal item are not included, only a personal item. This forced me to pay an additional $30 for my already expensive flight. I would not recommend this airline to anyone unless they are planning a short trip where they don't need to pack actual cloths, otherwise you'll be blindsided by the additional fee(s). I've flown with several airlines and have never checked a bag, all other airlines allow a personal item and carry on. No one should be forced to read through all the fine print to realize a personal item and carry on is not included on an economy flight. I would not recommend United Airlines to anyone and will not be using their services in the future. 1/10.

✅ Trip Verified | Hartford to Tampa via Washington. Worst airline ever. The staff is rude, nobody cares about the passengers, etc. I bought a ticket and was not told I would have no choice of seat until after it was paid for. I have an anxiety disorder and of course was given a middle seat. Knowing I was going to have a panic attack, I tried to resolve this before the flight. Needless to say, United could have cared less and needless to say, I sure indeed had a panic attack in the middle of my flight. It was humiliating and could have been avoided if this airline cared. I will never fly them again, I don't care how much I have to spend next time!

✅ Trip Verified | Chicago to Dallas Ft Worth. Backward airline that struggled to meet customers needs. Simple flight delay from O’Hare, delay was nearly 2 hours. I requested a rebooking to OKC, and would deal with my car issue myself. I was told that OKC was too far and out of range for a transfer, but was offered Houston and San Antonio. Honestly, was not even sure how to respond to this backward logic. Looking at other reviews I am not surprised by the lack of service provided. Just to be clear, my flight was delayed due to maintenance required on the plane. Again, I do not understand how this “sneaks up and is unforeseen”.

✅ Trip Verified | Newark to Los Angeles. United is the worst. We bought economy tickets thinking we were getting a good deal. When we showed up at the airport, it turns out our ticket includes a personal item only, no carry on. Who travels across the country with just a purse? Our options were to pay $400 for the privilege of carrying on our carry ons or $120 to check them, meaning adding an extra 40 minutes to our thanksgiving commute. This is horrible customer service and basically extortion - we were left with no choice but to add a huge amount to our already expensive tickets. Never flying United again.

✅ Trip Verified | Mexico City to Chicago. The flight was perfect. The crew were very kind and helpful, but the food was awful. I ordered pancakes, and I was told that they didn’t have anymore (business class) but the only thing left was scrambled eggs (powdered yolks) . So I ordered them, and as soon as I had the first bite, I had to spit them as quickly as I could out of my mouth because the taste was so terrible. Why can’t they make an effort to give good tasty food ? My wife and I were flying business class, but the food was not second, not third, but tenth class. I think that the airline should give the passengers what they pay for, and believe me, it’s not cheap. I hope that this review will be read by some authority working in United Airlines.

✅ Trip Verified | Seattle to Denver. How is it that all pets on all other airlines, except United, are $75? Why does united charge $125? That is more than my own ticket. I am trying to understand this and this price is one way! So now my dog cost me over $300! Double what I paid for my flight. This is outrageous, never flying United again.

✅ Trip Verified | Orange County to Chicago. It's getting difficult to tell the difference between United Airlines and the real low-cost carriers, United is becoming even worse low cost carriers! I actually have to wait in line to verify that I don't have any “carry-ons” or I can’t get my boarding pass. I am a “pre-check” passenger! I actually put Spirit ahead of them in the common sense category! This is crazy and unprofessional for such a legendary airline!

✅ Trip Verified | Newark to London. My flight was delayed for over 7 hours. The staff were very hostile during the process of delay. We were transferred from one gate to another, we went to several gates, still, no aircraft to fly us to Heathrow, until after 7 hours. We were given a website to voice our concern, I did. No one from United Airlines customer care bothered to contact me. Rather I was sent an email to confirm if one of their agent's contacted me. I responded no. I have not heard from United Airlines since then. Poor service.

✅ Trip Verified | Charlotte to Honolulu via Newark. My flight started out fine it was a morning flight leaving from Charlotte, that was the best thing about this review. From Charlotte I was heading to Newark, from Newark to Honolulu. Once we arrived in Newark we had to stay on the plane for over an hour after we landed due to weather, and a medical emergency at our gate we were supposed to dock in. Causing me to miss my flight, not a big problem as it's usually pretty fast to get another one booked. I went to the customer service desk where there was about 50-75 people in front of me with only on agent working, she was the only one there for an hour and half. It was during this time that I received an email saying my flight had been delayed by 30 min and I could have made my flight, well when I got to the gate there was nobody there and the door was shut. During that time what appear to be the manager was just standing there watching the situation not doing anything. I called the customer service line where I was on hold for an hour or so before they finally answered. From there they we're able to get me on a flight the next day and didn't offer to put me in a hotel or anything for the night. After I got my flight rescheduled I was given a number to call to get my luggage transferred over. After all that I received an email telling me my new flight had been cancelled and to make another one, this time I received a link to make things go by faster, I was able to get a flight arriving at a pretty late time the next day (they had already taken 2 days of my time off) so I called the luggage people again to get my bags on to my new flight, they said it wouldn't be a problem. Well now my bags are lost and I just missed 2 days of my vacation. I will never fly United again.