Turkish Airlines

Flight from Dublin to Istanbul one hour late departing due to late arrival of inbound aircraft reduced a connection time from 90 minutes to 40 minutes in Istanbul but fortunately Istanbul to Belgrade flight also delayed by 30 minutes. Extremely slow check in at Dublin. Comfortable seats on both flights with ample legroom. Decent food and numerous drinks rounds. Hats off for the fact that luggage arrived in Belgrade with such a short transfer time. Surprised to see a boxed pet cat in the cabin on the Dub-Ist flight! Would use again and recommend.

Milan-Tblisi via Istanbul 17 June 2015, Economy class. From Milan the boarding was orderly and left the gate on time. Aircraft an older A320 in dire need of cabin renovation. Service delivery (lunch) very slow as one Flight attendant per cart was serving. The drinks came with the food and at the same time, no second offer. Other than that OK. The flight from Istanbul was another story. The gate was changed 15 minutes prior to departure. After delay of about half an hour and while the passengers on this full 737-800 were standing for a long time at the new gate, only one staff was taking care of boarding which took a long time and a lot of agony on behalf of passengers to complete. The aircraft was a “new interior” Boeing 737-800. Again, only one flight attendant was serving the first 12 or so rows which clearly is more than what they usually suppose to handle. Food taste on Turkish Airlines has improved over the years which is a plus.

Crew unfriendly and either don't say anything when serving or sound rather angry. The seats and entertainment system were fine, nothing outstanding but most of them time ok for the flight. The meal was a treat. Well presented on a ceramic plate even though it was economy class. The best part was the meal. Wine lovers will enjoy a small bottle on your tray as well. After the meal service they basically disappeared and never came out with drinks or snacks. The only thing they gave us before the rest time was a small water bottle. The lavatories were fairly clean. Istanbul airport is terrible and without free wifi. My second flight from IST to DUS was very confortable because it was a small A320.

While the inflight service and comfort level of the seats were mediocre at best, my feedback deals with the service by the airline staff at the gate. My elderly parents were booked on a flight from Izmir to Houston via Istanbul and were to meet me in Istanbul for the Istanbul to Houston leg. The airline only gave 45 minutes between the Izmir flight and Istanbul-Houston flight. I assumed this meant that there would be no extra passport checks (since that was all done in Izmir) and that there would be gate attendants to direct the passengers trying to make the connection to the proper gate to expedite the process. That was not the case. The plane from Izmir was stood on the tarmac for 25 minutes so they had far less than 45 minutes to get to the Istanbul to Houston flight, which was already boarding at the time and there was no guidance at all. When I inquired as to whether the flight from Izmir had arrived at the Istanbul-Houston gate and when I explained the situation, the staff ignored me and told me to step out of the way. They told me my parents had 5 minutes to get there and that if they didn't the plane would leave without them. They also stated that there was nothing they would do. They would not announce their names and began to laugh at me and speak about me in Turkish in a mocking way. In short, not only were they were neither helpful nor sympathetic, but they were rude. Other passengers boarding the flight noticed this and expressed their displeasure, this was even echoed by some of the security staff of the airport. My parents finally made it. I wanted to like Turkish Airlines, however my trip made it quite plain that this airline is only a premiere airline for those in Business and First class. It is only a premiere airline if you don't ask any questions and only speak when spoken to. Very disappointing.

Superb Comfort class in Turkish Airline.s We flew NYC - Istanbul and return in the Comfort class of Turkish Airlines. This cabin is classified as a Premium Economy cabin, but it is more than that. Large seats (old Business class style), plenty of space, amenities, alcoholic drinks, excellent food in real plates and above all, smiling and helpful staff. Congrats, Turkish Airlines. Great job. When available I will use this class which is just slightly more expensive than most of the uncomfortable Economy class cabins. Please could you trained our US airlines which has totally fake Premium Economy classes (same seats, same food, paid drinks and many times unpleasant staff).

TK1888 and TK 291 on May 25. Flew Vienna-IST-Rostov, the first leg from Vienna was terrible: crew did not speak any English or German, only Turkish, which was quite irritating. Plane was old and seats were very uncomfortable. The only positive experience was in-flight meal. The crew forgot to serve drinks to some passengers, because they all were focused on an Turkish gentleman who got involved in a conflict with a flight-attendant. Landing in IST was rough. Flight from IST was much better but impression was ruined. Disappointed. Flying back next week not expecting anything.

Turkish Airlines MAN-KUL via IST return. All I would say is that these flights were comfortable and value-for-money. From check-in till arrival, all aspects were smooth, although minimal delays were encountered on flight departing from IST due to heavy traffic. Would fly this airline again.

Flew from Istanbul to Bangkok on TK 68 on the 9 June. I can honestly say that the whole experience was fantastic, the aircraft comfort, the quality of the food and what fantastic crew. If this airline can maintain a consistently quality like this they should obtain a five star carrier rating in the not to distant future. All I can say is well done to everybody concerned on this flight.

Flew from Istanbul to Kuala Lumpur. We boarded an older A330-300. At least it looked outdated on the outside when we got in the plane was very new and the seats were comfortable. We left 1 hour behind schedule but we had great inflight entertainment so the wait wasn't that bad. Then all the trouble happened. Since it was 2am and I would be in the plane for 11 hours I wanted to sleep For some reason my seat didn't recline. I told the cabin crew they smiled and changed my seat. I then slept. I woke up toward the end of the flight and breakfast wasn't served yet. Even though it was like 10 am. So I asked when we will have breakfast and they answered "soon don't worry" and in ten minimizes I had a steaming omelette in front of me. We landed in KL on time got our baggage fast and left the airport in a breeze overall pretty good!

23/5/2015 TK 51 and 6/6/2015 TK 50. Very good catering. Entertainment was okay. Seats are comfortable. Staff were ok. Good amenity kit in economy cabin. Dirty toilets.