Turkish Airlines customer review
Asmaa Sahhab (United Kingdom)
Flight departed an hour late from AUH which is very common. Ran to gate in IST to try to get connection, and reached gate 2 minutes after it closed (20 minutes before flight). I am shocked they knew about the delay and did not wait a few minutes, rather wait 5 hours for the next connection. Customer service desk were rude, and refused to provide food vouchers, and spoke in Turkish. Cabin crew were also unpleasant. 739 IFE better than A332.
Aircraft | A330-200 and Boeing 737-900 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | AUH to BHX via IST |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Turkish Airlines customer review
Paul Bailey (United Kingdom)
TK69 Bangkok to Istanbul on 7 July, Business class cabin full however the purser and his team performed magnificently. They were all busy, however maintained a very friendly attitude to passengers. It has the best airline food in the world. After changing planes at Istanbul the same standard of service and food on the Istanbul to Manchester flight.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Bangkok to Istanbul |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
Turkish Airlines customer review
E Simeone (Belgium)
Fast check in at Brussels, but endless queues in the airport. Fast security track, the Brussels SN lounge which is overcrowded and badly run. Turkish Airlines always has a messy boarding - flight itself smooth, same food, but attentive staff and smiling. Poor language skills. Remote door at arrival, but used Turkish Airlines fast track and was out quickly. Return leg, good check in, fast passport control and fabulous lounge - almost First class standard.
Aircraft | A330 / A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Brussels to Istanbul return |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
Turkish Airlines customer review
Adam Wang (United Kingdom)
The flight itself is great, comfortable seat with great meals served. The flight departed and arrived on time. However, the entertainment system does not work but cannot complain since it is only a 3.5 hours flight. My luggage was damaged, told to report online. Over 1 week and no response about that.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Istanbul to London |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
Turkish Airlines customer review
W Connor (United States)
The condition of the aircraft was poor. Seat fittings were worn with soft covering tattered in many areas. "Herringbone" business class seating is confining and uncomfortable. Airshow did not work. Flight attendant required two hands to pull stuck tray. Basin in starboard #2 lav would not drain. Inflight service was perfunctory. After meal service, F/A's were AWOL until landing. Empty glasses sat for nearly 2 hours un-cleared. Meal quality was decent. Unsupervised children from Economy class ran up and down the aisles for most of the flight. Landing was a welcome event.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | CPH to IST |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Turkish Airlines customer review
Karen Helweg-Larsen (United States)
In reading through other reviews, I can see that my experience unfortunately is not unique. Customer service is lacking. This summer we took 8 flights with Turkish Airlines – starting in LA and going to Istanbul, then traveling around the country also with Turkish Airlines, roundtrip to Denmark - and then back to LA. Quite a lot of time, money and interactions with the airline in June and July 2015. The initial trip was good, and we enjoyed the entertainment that helps make the 13 hours bearable. The food was not great. My request for vegetarian food was only honored on the trip to Istanbul. Lost luggage, rude interactions with Turkish Airlines staff at the check-in counter and onboard, zero accountability and initiative. Our luggage was lost 2 times during the 8 trips – first with a connecting flight from Istanbul to Izmir. The plane was delayed from Kayseri so it wasn’t a big surprise – despite the fact the agent at the gate ensured us it was on the plane when we boarded. After1.5 hours the luggage appeared. And we got to our destination at 1 am in the morning. The second time – on a direct flight from Copenhagen to Istanbul – one suitcase was lost, remained lost for about 2-3 hours with no explanation – and very little care from the staff at the lost and found office. After continued pressure they suddenly produced the suitcase, and we could get to our hotel. No explanation, no apology no care whatsoever. The following day we left for Los Angeles on our final trip back. We inquired, when checking in, if there was anything they could do to make our trip back a bit more comfortable due to the issues and time wasted earlier. In total we talked to six different staff members – first to a supervisor in the check in area – who said “no” and that was that. At the care Point – the staff couldn’t care less, the moment they were confronted with a problem, an unhappy customer, it appeared their command of the English language was lost, they gave us a blank stare and pointed to the gate. At the gate, we had the most unprofessional and rude encounter and staff said no. I was left with the impression that, no one cares, no one feels responsible and accountable, there’s an acute lack of training and proficiency in the most basic part of customer care. If Turkish Airlines wants to deliver on the brand promise – Europe’s Best Airline, they need to embrace a better approach to service – caring goes a long way when you are traveling, a smile, empathy and helpful interactions would have made a world of difference.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Los Angeles |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
Turkish Airlines customer review
Fotis Giannousas (Greece)
Flew from Istanbul to Athens in Economy Class. I have flown many times with Turkish Airlines, but this flight was disappointing. We were called to the gate and boarding started 30 minutes alter. I flew an A321 in the worst condition you could imagine. The in seat music didn't work for the whole flight. The Cabin Crew were friendly. The system to lock the lavatory door was broken. The meal was not very nice. Although I have to say that the seats were very comfortable.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Athens |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Turkish Airlines customer review
A Arriens (Netherlands)
Starters (cold), assorted Turkish appetizers. All was fairly tasty. Cheese was nice and of an acceptable quality. Bread was nice. Main (warm) Grilled salmon and sea bass fillet, sauteed prawn (leaf spinach / parsley potatoes) - all fish had taste. Crew service friendly, adequate, they listen to what you have to say and always smile. They offer a welcome drink, or 2 if you like. These crew walked around the cabin wishing passengers a nice flight and a nice meal. This crew spoke and understood English better than my previous experiences, a much needed improvement. They understand their product, can tell you about it, for instance: I asked two simple questions: Where the wines were from and where the design of the meals came from.
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Amsterdam to Istanbul |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
Turkish Airlines customer review
Leigh Ish (United States)
Aircraft and inflight crew is good but ground crew treated us poorly. We were traveling with three kids and booked flights online with difficulty as their system was rigid and insisted on us buying infant tickets when we wanted a dedicated seat for one of our twins. We got to the airport and everyone said the plane was completely full. This includes front and at the gate. We were forced to check in one of our infant seats but promised we would get it back during our layover in Istanbul. It did not show up in Istanbul and everyone gave us a run around for two hours. We finally gave up and at our destination, no big surprise, our infant seat was missing.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Boston to Dar es Salaam via Istanbul |
Date Flown | July 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
Turkish Airlines customer review
Mitchell Shvarts (United States)
Flew from BCN-JFK via IST on 7/29/15. BCN-IST was a 3 hour flight on what seemed to be an older A330, but the cabin was in excellent condition. Very comfortable and clean. Entertainment via PTV was great. The meal was satisfying for a 3 hour flight. IST-JFK was on a newer A330 with wifi, and a more modern looking cabin. Each seat with blanket and pillow, comfortable and clean. Entertainment via PTV was excellent, had issues connecting to the wifi, but decided to sleep and didn't bother asking the crew for assistance. Chopard amenity kits were handed out, with lip balm, socks, ear plugs, toothbrush and toothpaste. Two meals served, both of excellent quality. Snack foods also available should you get hungry. DO&CO catering on both flights, the best economy meals I've had. Extremely friendly, and helpful crew. Excellent cabin comfort, and entertainment.
Aircraft | A330 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | BCN to JFK via IST |
Date Flown | June 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |