Turkish Airlines

The flight itself is great, comfortable seat with great meals served. The flight departed and arrived on time. However, the entertainment system does not work but cannot complain since it is only a 3.5 hours flight. My luggage was damaged, told to report online. Over 1 week and no response about that.

The condition of the aircraft was poor. Seat fittings were worn with soft covering tattered in many areas. "Herringbone" business class seating is confining and uncomfortable. Airshow did not work. Flight attendant required two hands to pull stuck tray. Basin in starboard #2 lav would not drain. Inflight service was perfunctory. After meal service, F/A's were AWOL until landing. Empty glasses sat for nearly 2 hours un-cleared. Meal quality was decent. Unsupervised children from Economy class ran up and down the aisles for most of the flight. Landing was a welcome event.

In reading through other reviews, I can see that my experience unfortunately is not unique. Customer service is lacking. This summer we took 8 flights with Turkish Airlines – starting in LA and going to Istanbul, then traveling around the country also with Turkish Airlines, roundtrip to Denmark - and then back to LA. Quite a lot of time, money and interactions with the airline in June and July 2015. The initial trip was good, and we enjoyed the entertainment that helps make the 13 hours bearable. The food was not great. My request for vegetarian food was only honored on the trip to Istanbul. Lost luggage, rude interactions with Turkish Airlines staff at the check-in counter and onboard, zero accountability and initiative. Our luggage was lost 2 times during the 8 trips – first with a connecting flight from Istanbul to Izmir. The plane was delayed from Kayseri so it wasn’t a big surprise – despite the fact the agent at the gate ensured us it was on the plane when we boarded. After1.5 hours the luggage appeared. And we got to our destination at 1 am in the morning. The second time – on a direct flight from Copenhagen to Istanbul – one suitcase was lost, remained lost for about 2-3 hours with no explanation – and very little care from the staff at the lost and found office. After continued pressure they suddenly produced the suitcase, and we could get to our hotel. No explanation, no apology no care whatsoever. The following day we left for Los Angeles on our final trip back. We inquired, when checking in, if there was anything they could do to make our trip back a bit more comfortable due to the issues and time wasted earlier. In total we talked to six different staff members – first to a supervisor in the check in area – who said “no” and that was that. At the care Point – the staff couldn’t care less, the moment they were confronted with a problem, an unhappy customer, it appeared their command of the English language was lost, they gave us a blank stare and pointed to the gate. At the gate, we had the most unprofessional and rude encounter and staff said no. I was left with the impression that, no one cares, no one feels responsible and accountable, there’s an acute lack of training and proficiency in the most basic part of customer care. If Turkish Airlines wants to deliver on the brand promise – Europe’s Best Airline, they need to embrace a better approach to service – caring goes a long way when you are traveling, a smile, empathy and helpful interactions would have made a world of difference.

Flew from Istanbul to Athens in Economy Class. I have flown many times with Turkish Airlines, but this flight was disappointing. We were called to the gate and boarding started 30 minutes alter. I flew an A321 in the worst condition you could imagine. The in seat music didn't work for the whole flight. The Cabin Crew were friendly. The system to lock the lavatory door was broken. The meal was not very nice. Although I have to say that the seats were very comfortable.

Starters (cold), assorted Turkish appetizers. All was fairly tasty. Cheese was nice and of an acceptable quality. Bread was nice. Main (warm) Grilled salmon and sea bass fillet, sauteed prawn (leaf spinach / parsley potatoes) - all fish had taste. Crew service friendly, adequate, they listen to what you have to say and always smile. They offer a welcome drink, or 2 if you like. These crew walked around the cabin wishing passengers a nice flight and a nice meal. This crew spoke and understood English better than my previous experiences, a much needed improvement. They understand their product, can tell you about it, for instance: I asked two simple questions: Where the wines were from and where the design of the meals came from.

Aircraft and inflight crew is good but ground crew treated us poorly. We were traveling with three kids and booked flights online with difficulty as their system was rigid and insisted on us buying infant tickets when we wanted a dedicated seat for one of our twins. We got to the airport and everyone said the plane was completely full. This includes front and at the gate. We were forced to check in one of our infant seats but promised we would get it back during our layover in Istanbul. It did not show up in Istanbul and everyone gave us a run around for two hours. We finally gave up and at our destination, no big surprise, our infant seat was missing.

Flew from BCN-JFK via IST on 7/29/15. BCN-IST was a 3 hour flight on what seemed to be an older A330, but the cabin was in excellent condition. Very comfortable and clean. Entertainment via PTV was great. The meal was satisfying for a 3 hour flight. IST-JFK was on a newer A330 with wifi, and a more modern looking cabin. Each seat with blanket and pillow, comfortable and clean. Entertainment via PTV was excellent, had issues connecting to the wifi, but decided to sleep and didn't bother asking the crew for assistance. Chopard amenity kits were handed out, with lip balm, socks, ear plugs, toothbrush and toothpaste. Two meals served, both of excellent quality. Snack foods also available should you get hungry. DO&CO catering on both flights, the best economy meals I've had. Extremely friendly, and helpful crew. Excellent cabin comfort, and entertainment.

Mixed bag of feelings while travelling with Turkish airlines. On the leg from Brussels to Mumbai the planes were new, the food was very tasty and the seats were comfortable. On the return leg I think we were provided with their spare fleet. The seats were cramped, food was not at all tasty and the plane from Istanbul to Brussels had a very small screen. The flights never took off on time, were delayed by an half an hour to an hour. The service though was top notch, the staff was friendly and smiling. They give you turkish delight when you board, nice touch. Anyways, for the cheap ticket the service is definitely worth it.

It's excellent on board service. WiFi service was excellent and not too expensive. The inflight entertainment and cabin staff service was very good. Really enjoying 13 hours flight.

Unacceptable delivery of Priority luggage at Ataturk airport in Istanbul. As frequent traveller I every 2-3 weeks with TK. Outbound flights with destination out of Turkey (eg. Zagreb, Brussels 15-20 mins, Athens, Bucharest all 20 mins), my luggage and boxes are delivered around 20 minutes after landing. For inbound flights with arrival in IST Ataturk airport the delivery takes over 30-45 minutes. This week I arrived from Sofia and had to wait 55 minutes to get my as Priority signed oversize luggage. TK organise very well priority border control, but then you have to wait long-time the delivery of your luggage. This is in my opinion not acceptable.