Turkish Airlines

✅ Verified Review | Cluj-Napoca to Singapore via Istanbul and it was one of the best flight experiences so far. You can freely book your seat in advance (unlike on some airlines where you have to pay for your seat if reserving in advance or they'll seat you miles apart). We flew on an A320 for the short 1 hour flight to IST. The service was great, and my choice on their website for a lactose free meal was met, which was a nice surprise, taking into account the length of the flight. If you have more than a 6 hour layover in Istanbul (which we did), free tours of Istanbul are offered at various times. We took the 6 hour tour, and the tour itself, although a little rushed, was way better than sitting around in the airport. A free meal and entry tickets to attractions are included in the tour. The Boeing 777 to Singapore was impeccable. In flight entertainment is offered in each headrest with various movies, TV shows, live TV and selections of music. The food is very good and the staff is very kind and helpful. Seats are comfortable and although the pitch could be better, most people around me, including myself could find a position to sleep through most of the 10 hour flight. All in all, very happy with the airline, their call center (which I used to reserve my seats) and would gladly fly with them again. .

✅ Verified Review | New York to Kharkov via Istanbul. Our plane from New York was 3 hours late causing us to miss a connection flight in Istanbul. So because there were no more flights that day going to Ukraine, we had to stay overnight in Istanbul. It was a nightmare waiting to be placed in a hotel. I had no extra diapers or baby food. On top we had to pay for 3 visas to stay in Istanbul (total $90). We were told that we will get reimbursed for visas, so upon our return I started requesting reimbursement. We were granted our reimbursement, however to get your money you have to go to their "closest sales office" - well guess what, for me it is a 2 hour drive! They refused to mail a check for deposit, so now i am out $90 and had a terrible flight all because of no fault of mine. This is unacceptable in this day and age to make someone drive for 2 hours to get $ they are entitled to. Will never use this airline again.

✅ Verified Review | Antalya to Moscow. We bought business class tickets and wanted to spend 1-2 hours in a lounge - to feed the baby mostly - but there was no lounge available. We double checked with a man who was checking us in where is the lounge for Turkish business class - he send us wrong direction and did not even put priority tags on our luggage. We spend extra hour in Moscow waiting for luggage with economy class as no tags where provided.

✅ Verified Review | Cape Town to Athens via Istanbul. My wife and I were traveling with twins in business class, and her family was also on the plane but traveling in economy class. As we got to the boarding gate, we wanted to get the rest of our family onto business class. There were seats available, but the first person we asked said it was impossible to change seats at such a late time. I then met a staff member and he called someone in Istanbul to see if it was possible. After a few phone calls, he asked for my credit card details and was able to upgrade the rest of my family to business class. The reason this is so impressive is that he had to go against the inbuilt systems to delight a customer. I think the airline industry needs more staff like him and less people who just follow the process. I will be flying Turkish airlines again because of this.

✅ Verified Review | London to Mombasa via Istanbul, after being told and having my ticket verified by a lady agent at the international transit desk just before passport control that i qualify for a free transit hotel for a layover as my transit time was 18hours. I also met the other requirements such as being in transit from a Turkish Airlines flight to another Turkish Airline flight that was international as well as the connection flight being the only option hence being forced by the Turkish Airlines schedule structure thus requiring a layover as there was no shorter connection from Istanbul with Turkish Airlines on the same day. After having arrived at the hotel desk with people who just got of the flight I was told that the hotels were full and there was nothing he could do about it apart from offering me a voucher to compensate for the hotel for a bus trip around Istanbul at 7am - bearing in mind that its was 2am and I had no sleep. Long story short he claimed to be the supervisor and a colleague beside him the manager, he gave me a counter number for the Turkish Airlines customer service number to which I called and was told I met the requirements but they wouldn’t provide, forcing me to give up. I not only wasted $30 for the visa required to get through passport control but my time. They also use a trick to bypass the free transit hotel: If they are aware of long delays (more than 10 hours) they just break down 1 big delay into multiple short delays. If they adds flights to their schedule between the time of booking and date of travel they will not offer the hotel.

✅ Verified Review | Washington to Istanbul. Food service was poor. They run out of dinner with fish after serving almost 50 passengers and I had no other option but pasta with cheese sauce. My return on Sept 19 2017 was terrible. A woman was changing her baby's diaper by the food service area. Flight attendant was incapable of doing something about it. During dinner time they once again run out and I was served this time eggplant with rice. By the time they service our section my food was cold. I gave my dinner back. When I told the flight attendant she said 'she will let her supervisor know' but nobody came to talk to me nor offered anything else to eat. I believe I had to get upset like other passengers to receive better dinner and service. I have been flying with Turkish Airlines for 15 years and have lost confidence for the quality service and competency of keeping passengers satisfaction.

✅ Verified Review | Toronto to Istanbul. Check in and boarding were smooth. Onboard, the aircraft interior looked worn, the air was stale and sticky. The socks and bottles of salad dressing from the previous flight were left on the seat indicating a poor clean-up and prep effort. The seat was comfortable in both the upright and lie flat position allowing me to get a decent night's sleep. The catering was a let-down and a significant deterioration from what I have experienced on previous TK flights. There were no pre meal canapés, appetizers were limited and main course was bone dry. The wine list featured the same labels as they had 12 months ago. The IFE was OK but could have used more recent releases. The FA's were slow in their service and tended to mill around the galley. Toilets were kept in reasonably good state throughout the flight. The wifi was good and operated without interruption. The flight left late but landed on schedule. Overall it was a decent experience but the decline in catering quality was very obvious.

✅ Verified Review | Bad experience I was flying from Istanbul to Prague by TK1769 on Aug 28. The plane has been A321 and I have never seen such a worn out plane. Personal entertainment system was not functioning. The biggest problem was that my seat did not fix in upright position, which was making both me and the passenger behind very uncomfortable. I felt like plane must be 20 years+ old just to find out it is ex Jet Airways (India) plane, only 8.5 years old. The plane was really poor and crew visibly uninterested to try resetting entertainment system or finding a suitable seat for me. They did not care. Very disappointing.

✅ Verified Review | Cologne to Shiraz via Istanbul. My first plane was delayed in Cologne so I couldn't catch my next flight so Turkish Airlines offered a ticket for my final destination which was due in 18 hours. In such situations you can either go to a hotel and rest or take a city tour. The hotel was supposedly 5 star, I would not say that my residence was bad, but I prefer to be home on time.

✅ Verified Review | London to Kuala Lumpur via Istanbul. Really impressed with the hard products and 9 abreast seats in B777 economy. Even more impressed with the live television services, though limited channels. I would not have imagined watching a UEFA Champions League / World Cup qualifier game whilst travelling intercontinental. Food is good relative to other airlines. Was relieved that my check-in luggage made it through to Kuala Lumpur, after there was a 50 minutes delay from my departure at Heathrow. At Istanbul, I was off the plane and straightaway dashed to my connection gate. Made it into the connection to Kuala Lumpur, but was resigned that my luggage wouldn't make it and may come in on the following flight. Thankfully, it reached KUL together with me. One reservation about the hardproduct is seat pitch, especially on the A330. I'm 6 foot 1, and really feel the tightness. Not much improvement on the B777, but perhaps bearable for a 9 hours flight.