"was a good experience overall"
T. Eldem (Canada)
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Istanbul to New York JFK |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th November 2017 : Turkish Airlines response
Thank you for sharing your feedback and for flying with us! We strive to deliver the very best service possible. We consider our passengers' constructive criticism as the most valuable help to ameliorate our service. Your feedback will be shared with our customer Service team. We hope to welcome you on board again soon . Best regards.
"Cabin crew were fantastic"
S Shaw (United Kingdom)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Mashad to London via Istanbul |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th November 2017 : Turkish Airlines response
Hi, we are really glad to read these valuable comments of yours. Also we would like to indicate that Turkish Airlines' aim is always improve our service and based on this, our staff is always put on notice to be good-humoured to our valuable passengers.Please accept our sincerest apology for any trouble or inconvenience we have caused you due to your baggage delay. We highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you. We hope With our kindest regards.
"just doesn't care at all"
Benjamin Podszun (Singapore)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to Singapore via Istanbul |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
13th November 2017 : Turkish Airlines response
Dear Benjamin, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. We believe that our team will be able to investigate this and contact you personally to discuss this. We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Sincerely.
"trying to book a reservation"
R Masira (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Atlanta to Nairobi via Istanbul |
Date Flown | November 2017 |
Value For Money | 12345 |
Recommended | no |
13th November 2017 : Turkish Airlines response
Hi, we sadly read your post and would like to thank you for contacting and informing us about your experience. Turkish Airlines' aim is always to improve and offer the best service. Therefore, we appreciate all the critique and suggestions from our passengers. We would like to inform you that some difficulties may occur on our website during the booking process and we wish to improve our services very soon by the presentation of our new website to provide better services to our valued passengers. For further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation.Thank you for your company on our journey to make Turkish Airlines better during your travels. Globally yours.
"Very responsive personnel"
B Johansson (Sweden)
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Copenhagen to Antananarivo via Istanbul |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
13th November 2017 : Turkish Airlines response
Thank you for your kind words. They are very much appreciated. We are glad you enjoyed our service. Your feedback will be forwarded to our Customer Service Team and evaluated by our Lounge team as well. Hope to be welcoming you on board again soon! Best regards.
"The flight was very good"
M Bakamas (Switzerland)
Aircraft | A321 (Sharklets) |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Munich to Izmir |
Date Flown | July 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2017 : Turkish Airlines response
Hi, your words means the world to us. It's our pleasure to host such valuable passengers. Our aim is always to make you to feel comfortable like you're at home. We claim to serve you better on each of your new flight. With our kindest regards.
"took them 4 hours to serve dinner"
Danny Tzur (Israel)
Aircraft | A321 / A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tel Aviv to Bangkok via Istanbul |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2017 : Turkish Airlines response
Hi, we are sorry to hear about the dissatisfaction you experienced. We assure you that customer satisfaction is our priority and we want the service in our flights to reflect that principle. We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Best regards.
"no transport from lounge to gate"
S Allett (United Kingdom)
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Istanbul to London |
Date Flown | November 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
7th November 2017 : Turkish Airlines response
Hi, we sincerely felt sorry and would like to state our apologizes on the behalf of your comments. Also, your precious feedbacks toward us to improve our service quality and working process, accordingly, your feedback is convauyed to our related department. We kindly state that we owe our success to our valued passengers' opinions and feedbacks and we aim to feel our customers' support every day. Thank you for sharing your opinions regarding our lounge and choosing Turkish Airlines on your flights.
"we missed our flight from Istanbul"
Masoud Gorjian (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Toronto to Tehran via Istanbul |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th November 2017 : Turkish Airlines response
Dear Masoud, we would like to indicate that the matter you have expressed has been cause for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"pre-flight customer service a nightmare"
Isaac Altman (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Los Angeles to Tel Aviv via Istanbul |
Date Flown | November 2017 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
6th November 2017 : Turkish Airlines response
Dear Isaac, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced. This is not the service we want to provide to our passengers. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedback by visiting the link: bit.ly/thy_form Respectfully yours.