Turkish Airlines

✅ Trip Verified | The ground staff were very nice and polite. However, the flight was slightly delayed and for 35 wheelchair passengers there were only 5 people to push them, slowing the boarding process even more at Pearson. The lines were chaos during boarding at Pearson. People did not even stay in systematic lines and they were just "hogging" to board like a crowd and the ground staff didn't do anything about it. But thankfully they could announce star alliance gold and business passengers first. At least I could get a lot of space to put my bag. The inflight service was excellent. Excellent selection of movies for a 10 hour flight to Istanbul, delicious and well-presented food, clean bathrooms and prompt staff. When my inflight entertainment system froze during the flight, a flight crew promptly responded and fixed it. Same with when I asked for tea mid-flight. However, the wifi was really bad, it didn't work at all. The cabin crew were very friendly. The same applies with the connecting inflight service till Mumbai. However, the boarding was a lot better at Istanbul, as we could thankfully board from the aerobridge than the bus. Overall, I enjoyed the experience on Turkish Airlines and would love to fly with them again.

✅ Trip Verified | Istanbul to Athens. Overall flight was great. Most of staff was friendly. Bought tickets 6 months in advance so not happy that seats were changed to accommodate another family, therefore I wasn’t able to sit with my family. Not happy at all. Therefore my rating would be very low.

✅ Trip Verified | Dusseldorf to Mumbai via Istanbul. Turkish Airlines used to be a premium airline for economy passengers. However, over the years they have just become horrible. I was flying from Dusseldorf to Mumbai, they cancelled the first leg of my ticket from Dusseldorf to Istanbul without my consent or without informing me. I spent 9 hours and heaven knows how much money in calling up their customer service before the day of the journey in getting this sorted and getting the ticket re-issued. The in-flight services were very poor, poor in-flight entertainment, cabin crew was rude and food was awful (on one of my 4 flights they served only meal which was non-veg and insisted that one has to pre-book "special meals"). Any international flight has and should have at least two choices of meals - veg and non-veg. I am surprised how fast this airline has deteriorated after being a great one for a few years. Never again. Beware folks.

✅ Trip Verified | Istanbul to Podgorica. Both flights were on time. Smooth check in. New aiircraft and very clean. Staff friendly enough and even for the short distance we had drink and food. Nothing to complain.

✅ Trip Verified | Los Angeles to Tehran via Istanbul. Unfortunately this airline is getting worse and worse by the day. They used to be good in service and food. They served us cold and tasteless food although they have 1-2 chefs walking around. Their seats are narrow, cramped and very uncomfortable. If the passenger in front of you recline his/her seat, you can't use the tray in front of you. The space is too cramped. The bathrooms are filthy after a few hours and it is not really the flight attendants job to clean the bathrooms while serving the food with the same gloves. The flights from Istanbul to Tehran in both directions were terrible. The flight attendants were condescending to the fellow passengers. It wasn't just this trip. It is also the only airline flying to US has the longest immigration checkpoints before boarding the plane. 3 people checks your passport and 1 checks your carry-on. Everyone gets checked.

✅ Trip Verified | Istanbul to Lisbon. My family and I arrived 3 hours before the flight in order to check in and deliver our luggage. The assistant at the desk told us we couldn’t get seats and his only explanation was ‘this flight is horrible’ and refused to give any further explanation. He gave us ‘standby’ boarding passes. At the boarding gate we were put aside and made wait for everyone else to get on board. There were 7 people in our situation and among them a pregnant lady that was treated with absolutely no respect! Since there was no one giving up the flight we had to stay and fly on the next day because we were sold tickets that didn't exist. We had bought this reservation for more than a month before the flight and suddenly they tell us there is no place for us? A Company has to make sure everyone is seated and flies at the time and date they reserved. Overbooking generates a lot of serious consequences.

✅ Trip Verified | Istanbul to Los Angeles. We booked a window seat on exit row and paid the premium for the reservation. At the time of checking, I was told that the reservation could not be found. I showed them a copy of my itinerary with the assigned seat however all I could hear was that they couldn't help me. They end up giving me a middle seat, very narrow cramped seat between two athletic gentlemen that I could not move for 14 hours. I have been taking Turkish Airlines with many years and I found out that their level of service, food and customer service is getting worse and worse over the years. I promised myself never fly with Turkish airlines again.

✅ Trip Verified | Singapore to Dusseldorf via Istanbul. I fly to Asia on business 5-6 times a year and Turkish Airlines has always been my preferred airline. Until I got stuck for two days at IST airport during the military coup 2 years ago. But that's a different story altogether. I now tried Turkish Airlines again on a business trip to Singapore and could not believe how much the airline has changed to the worse. The planes on all 4 legs return was old and worn (don't know the type), old and smelly blankets, the food was by far not what it used to be, uncomfortable seats, totally unorganized transit lanes through customs, which nearly caused me to miss the onward flight. Staff was nice and friendly though. Unfortunately, I have already booked another business trip to Shanghai in July, but this will be the last one with Turkish Airlines. Back to Emirates again, which are way better in every criteria and not much more expensive.

✅ Trip Verified | We keep hearing good reports of Turkish Airlines from our friends. Was it up to expectations? Flew London Heathrow to Istanbul Airport and return: The flights departed on time and arrived on time. There was good hot food on the flight served by helpful and warm staff. The inflight entertainment was adequate and it showed a good promotional tourist video of Turkey. We had a good experience with Turkish Airlines - Highly recommended.

✅ Trip Verified | Düsseldorf to Kathmandu via Istanbul. Poor service, big problems checking in two properly packaged bikes, properly weighed, and we had a confirmation. Got sent from desk to desk with disinformation. Almost missed our flight. Never flying Turkish again. Had to pay extra for something already paid for, we where at the airport plus 2 hours in advance and still almost missed the flight.