"big problems checking in"
S Thompson (Netherlands)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Düsseldorf to Kathmandu via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
Dear, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want our service to reflect that principle. We believe that your case is best placed with our customer relations team, so we have forwarded your case to them. We want to thank you for taking your time to share your feedback. We certainly do not wish to lose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Sincerely,
"denied entry onto my flight"
Hein Hillmer (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Houston via Istanbul |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/TA-FeedbackForm We will surely get back to you with detailed explanation.
"she told me to go away! "
Mahmood Shamsher Ali (Pakistan)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Pristina to Islamabad via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
Dear Mahmood, we would like to indicate that the matter you have expressed has caused us great regret. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the cabin and airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"I missed the connection"
A Mazin (United Arab Emirates)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dubai to Hanover via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation.
"delayed twice now"
Chris Engle (United States)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | New York JFK to Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
Dear Chris, first and foremost, we kindly ask you to accept our regret for the unpleasant situation you have experienced. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedback by visiting the link: bit.ly/TA-FeedbackForm Respectfully yours.
"told we will be flying later"
P Ravic (Ireland)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Sarajevo |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
30th April 2018 : Turkish Airlines response
Dear, we would like to indicate that the matter you have expressed has been the cause of great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"best part is the food"
C Eyne (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kayseri to Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th April 2018 : Turkish Airlines response
First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.
"FAs need to improve their English"
M LaPrairie (United States)
Aircraft | A330 / A321 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Washington to Vienna via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th April 2018 : Turkish Airlines response
Hello, we would like to indicate that the matter you have expressed has been cause for great regret for us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. As we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and cheerful personnel. So you are welcome to send us your valuable review via this link: bit.ly/thy_form we will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.
"easy to miss the connecting flight"
C Hasharan (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cairo to San Francisco via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
27th April 2018 : Turkish Airlines response
Hi, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedbacks by visiting the link: bit.ly/TA-FeedbackForm Respectfully yours.
"the worst flight experience"
H Steivel (Germany)
Aircraft | Boeing 777-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Taipei to Bremen via Istanbul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
27th April 2018 : Turkish Airlines response
Hello, we would like to indicate that the matter you have expressed has been cause of great regret for us. In cases of delay, our guests are provided with various services at certain time intervals. We would like to indicate that the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service vary depending on flight distance and waiting periods. We apologize for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.