Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2512 reviews
4/10
4 star Skytrax Rating
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1/10

"big problems checking in"

(Netherlands)

Trip Verified | Düsseldorf to Kathmandu via Istanbul. Poor service, big problems checking in two properly packaged bikes, properly weighed, and we had a confirmation. Got sent from desk to desk with disinformation. Almost missed our flight. Never flying Turkish again. Had to pay extra for something already paid for, we where at the airport plus 2 hours in advance and still almost missed the flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDüsseldorf to Kathmandu via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

Dear, we are sorry to hear of your recent disappointment in our flight experience. We assure you that customer satisfaction is our priority and we want our service to reflect that principle. We believe that your case is best placed with our customer relations team, so we have forwarded your case to them. We want to thank you for taking your time to share your feedback. We certainly do not wish to lose you as a valued customer. We are confident that a future experience will better reflect our commitment to customer satisfaction. Please do not hesitate to contact us if we can be of any further assistance. Sincerely,

1/10

"denied entry onto my flight"

(United States)

Trip Verified | I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight Johannesburg to Houston via Istanbul and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor. I was treated horrifically, both by their ground staff and corporate office. No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, “there is a phone and computer, google your help.” I arrived at 5am, and left the airport that evening at 10:45pm after no help from Turkish Airlines. When I asked instead of being held here in Turkey if they would fly me back to South Africa they said no. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was in the United States. I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to find an extra $600, post $575 I had paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person. I am sorry Turkish Airlines, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treated me is beyond appalling.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Houston via Istanbul
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/TA-FeedbackForm We will surely get back to you with detailed explanation.

1/10

"she told me to go away! "

(Pakistan)

Trip Verified | Pristina to Islamabad via Istanbul. Worst experience ever with the ground staff. They are rude. And have no desire to help out. I arrived and asked for a meal voucher. To which the lady said. No working. Come later. I asked why and how much later. And she started to show irritation and anger. So I asked her why she was raising her voice. And she said. I get angry at you because you don’t understand. This electricity issue and not personal. I even asked why they don’t have a manual process for this. And she told me to go away!
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePristina to Islamabad via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

Dear Mahmood, we would like to indicate that the matter you have expressed has caused us great regret. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the cabin and airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

2/10

"I missed the connection"

(United Arab Emirates)

Trip Verified | Dubai to Hanover via Istanbul. I had a very short connection to begin with (70 minutes). When we reached Istanbul, the plane taxied away and a bus brought us to the terminal. Entrance to terminal was jam packed with passengers from other flights. It took us 20 minutes to make us inside the terminal. Next the international transfer security check was overwhelmed with passengers. I tried talking to the staff to let me go first but they said stay where you are in the lane - all passengers say that same things to go first. As a result I missed my connection. I went to the transfer desk for Turkish Airline. The lady said he will get me fixed on the next flight that leaves in three hours. She said I should wait while she gets a new boarding pass. I waited and waited. Followed up 5 times. Each time I was told not to worry and its being done. After 3 hours - a gentleman from Turkish Airways told me that it was my fault that I missed the connection. 1 hour was more than enough to get the connection. I explained to him the reasons but he said still fault is mine! I asked him if this is what the case is than why I was made to wait for 3 hours? He had no answer to that and stopped talking to me. he said he can give me next day flight and refused to answer me further. He refused to pay for my visa and hotel as well.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Hanover via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation.

2/10

"delayed twice now"

(United States)

Trip Verified | New York JFK to Istanbul. This is the first and last time I will ever book with this airline! Ever! Flight has been delayed twice now. The weather is beautiful out, the plane is at the gate, so it’s safe to assume it’s due to a scheduling (administrative) issues. No excuse! If I miss my connecting flight, then this review is only the beginning of my complaints!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York JFK to Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

Dear Chris, first and foremost, we kindly ask you to accept our regret for the unpleasant situation you have experienced. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedback by visiting the link: bit.ly/TA-FeedbackForm Respectfully yours.

1/10

"told we will be flying later"

(Ireland)

Trip Verified | Istanbul to Sarajevo. My family and myself are having the worst possible nightmare in the Istanbul Airport. We were delayed on boarding by two unprofessional Turkish Airlines staff member who without even telling us, requested our bags to be thrown out of our airplane. When we saw that, we started asking questions and were simply told that we will be flying later - no reason explained or apology given. As a reward for our trust in them we are just completing our 24 hours stay at the Istambul Airport asking ourselves why we where prevented from taking the flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Sarajevo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



30th April 2018 : Turkish Airlines response

Dear, we would like to indicate that the matter you have expressed has been the cause of great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. Despite this, the airport personnel who served during and after your journeys has been warned within their divisions due to not providing professional service with a smile and not using appropriate body language so as not to cause dissatisfaction to another of our passengers. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

10/10

"best part is the food"

(Canada)

Trip Verified | Kayseri to Istanbul. Flown with this airline twice this month and both experiences were very good. The boarding was very organized and the plane left on time. The seats were spacious and comfy. The best part is definitely the food service, even for a short flight we were provided with a sandwich and drink for free. One of my favourite airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKayseri to Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



27th April 2018 : Turkish Airlines response

First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

7/10

"FAs need to improve their English"

(United States)

Trip Verified | On time departure from IAD and smooth connection in IST for onward flight to VIE. FAs need to improve their English which is surprisingly poor given the airline's global reach. Almost without fail, each time I asked for a drink "full of ice" and motioned with my hands to show a glass brimming with ice, I got a drink without any ice at all. Other interactions with crew were found to be lacking given low English proficiency. The cockpit announcement on the IST-VIE sector was almost completely unintelligible. Food was fairly good, but no better than QR or a number of other carriers. On the return, IST-IAD, a very rude passenger in 3E (I was in 4K) began berating me when I dared to use the overhead bin above his seat which was directly across from my seat. All other bins were full with either bedding for the sleep service or other pax's luggage. He shouted at me "Why are you using my bin", to which I replied, "it isn't your bin, it is for business class passengers". He continued to berate me. I told him to be quiet and reported it to the chief purser who did nothing.
AircraftA330 / A321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWashington to Vienna via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



27th April 2018 : Turkish Airlines response

Hello, we would like to indicate that the matter you have expressed has been cause for great regret for us. As giving our passengers who choose us on their travels the service they deserve and delivering this excellently are among our priority targets, we again have experienced how important your feedback is. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. As we facilitate our guests' travels, we also wish to welcome you as hosts with great quality of service and cheerful personnel. So you are welcome to send us your valuable review via this link: bit.ly/thy_form we will get back to you with detailed information. With hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

1/10

"easy to miss the connecting flight"

(United States)

Trip Verified | Cairo to San Francisco with a connection in Istanbul. The flight from Cairo was delayed, which made us too late to make the connection in Istanbul. The worst part is that in Istanbul, they put the arriving on a passengers on a slow bus instead of a tarmac to reach the gate and makes it easy to miss the connecting flights. After missing the connection, we had to spend about another 90 minutes at the customer service desk to get on the flight the next day. Turkish Airlines did pay for the hotel stay as well as dinner and breakfast, but it was still an inconvenience. Then, on the flight the next day, there was yet another delay due to mechanical errors. Unbelievable how unpleasant this flight was.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to San Francisco via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



27th April 2018 : Turkish Airlines response

Hi, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedbacks by visiting the link: bit.ly/TA-FeedbackForm Respectfully yours.

1/10

"the worst flight experience"

(Germany)

Trip Verified | Taipei via Istanbul to Bremen with Turkish Airlines. It was probably the worst flight experience I had. The flight was supposed to leave late at night and the staff kept delaying it due to a technical reason in half an hour steps until about 4 am (6 hours late). I talked to a woman who flew the same route to Bremen and got upgraded to business class. Due to the delay I missed my connection in Istanbul and had to deal with the rudest customer service who wanted to give me a flight the next day (which was already my birthday that I tried to get home for in time) after lining up with several other passengers even though the airline knew for 15 hours that I would not be able to make my connecting flight. Only after arguing and looking up different options myself they booked me on a different flight to Bremen via Frankfurt. The rest of the waiting time in Istanbul i just felt terrible because no one should be mistreated by such customer service after the airline messed up on several ends already. But it gets worse! After finally arriving at Bremen airport with a total delay of 10 hours the airline confirmed that their customer service can be even worse. I wrote a feedback about my whole trip and how bad their staff handled the situation and asked why some passengers get a business class upgrade and some don’t. I also applied to the passenger rights posted on their website where in my case they offered 600€ compensation. I cannot tell the emails in detail but it went on for 3 months and they just kept trying to find excuses. First of all they claimed that the delay has been beyond their control. At the gate it said the delay was due to technical reason (I even sent a picture as proof) which is not beyond an airlines control. About the rude customer service and delay policy they didn’t really say anything besides offering to pay for my coffee in Istanbul. This confirmed to me that they just don’t care about their customers. And finally, they said there has been no passenger upgraded on the flight. These are just some parts of the argument I had with Turkish airlines over the last three months. They don’t stick to their promises and they have no interest in providing you a good travel experience. They don’t even stick to their compensation policy posted on their website. Things can go wrong, that’s just how it is. But how Turkish Airlines handles a situation like this really shows what you get with this airline. I thought never again but had one more flight with them from Bremen to Cairo via Istanbul in April. The flight got cancelled after boarding the plane and I arrived in Istanbul 9 hours late. Then planned sightseeing tour couldn’t be done anymore and the hotel was booked for nothing. As I already expected, I had to deal with Turkish Airlines ground staff in Istanbul again. Worst airline I have ever taken!
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTaipei to Bremen via Istanbul
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



27th April 2018 : Turkish Airlines response

Hello, we would like to indicate that the matter you have expressed has been cause of great regret for us. In cases of delay, our guests are provided with various services at certain time intervals. We would like to indicate that the services provided such as announcement services, free of charge reservation alterations, fare refunds, the chance to make phone calls, hot and cold beverage service, catering service, and accommodation/transport service vary depending on flight distance and waiting periods. We apologize for being unable to facilitate the travels of you, our valued passengers, as we would have liked to, and we would like you to know that we would be glad to again welcome you as our guest on your future travels. With our best regards.