Turkish Airlines

Not Verified | Seychelles to Dublin via Istanbul. Overall good experience. Was given row with bassinet seat as traveled with infant. Even though the customer service wasn't very helpful giving us these seats, and even an explanation why, we were given them at the airport. Great service on board. Staff very friendly and food very tasty. All four flights we flew with Turkish Airlines were on time and one even ready to take off few minutes before.

✅ Trip Verified | Istanbul to Bangkok. Chaotic Boarding at Ataturk Airport. The boarding pass showed a boarding group but everyone was boarding at the same time/no group boarding handled by TK ground staff. Flight 100% full with first generation of Boeing 777-300ER cabin a bit of age but with 3-3-3 seating in Y class, seat 48 cm. wide and very comfortable with good leg room. Cabin crew very organized and professional., they ran the first service aperitif with peanut and drinks and handed over the meal menu to passengers follow by the tasty late supper (2 choice) service. Meal was tasty with full choice of drinks incl. wine beer and other alcoholic beverage. After meal service before turn off the lighting cabin crews provided 1 bottle of water to every passenger. Older IFE on this flight with less choices of games and movies which unfortunately not translated in exotic languages. During the night flight cabin crew came with drinks or ice cream. 2 Hours before landing we were woken up with tasty breakfast and warm rolls and croissant. All in all no negative claim - TK offers top Y class product. I was very satisfied and had a beautiful trip HAM-IST-BKK on TK. Attractive price, flight on time, cabin crew very attentive and excellent inflight service.

✅ Trip Verified | Mogadishu to Amsterdam via Istanbul./ I flew several times with THY, mostly because of their connections in Middle East and Africa. I hardly experienced planes on time, but delays were acceptable. Therefore I had never before to deal with their customer service. And that one is horrible, as I experienced. THY is not an Eurepean Airline, and therefore they do not have to commit to the European regulation with regard to delays. Although they state on their website passenger rights, which are almost a copy-paste of these regulations, they seems to be there to give you the impression that they take this seriously. My flight has delay due to an incoming aircraft which was late, and I missed my connecting flight. I had to stay over in Istanbul and needed to acquire a visa. Sounds easy. The delay is over three hours and they will reimburse the delay and the cost for the visa. In practice it is not easy to contact them, but finally I managed to get a customer service ticket. After 10 days a lot of regrets and a calculation that it was not their fault. They managed the calculation in such a way that the cause of the delay was only one minute less then the reimbursement threshold. Obviously the calculation was manipulated. For visa cost they advised to issue a new ticket with prove of cost made. I issued that request and asked for underlying documentation to support their calculation. After a while THY sent a voucher for the cost and did not respond on the question of proof. The voucher can be used only at the nearest sales office, and is valid for one year. Not surprisingly the link provided didn’t work. The voucher can only be used by me. It is not likely I will fly with THY again, and therefore the voucher is worthless. If you can opt for another European Airline instead of THY, please do so.

✅ Trip Verified | Boston to Cairo via Istanbul. Istanbul is airport hell - the rudest and disinterested airport personnel I have ever encountered. No one likes to help people there - they either walk away from you, snap at you or point. Food onboard was good, seats tight, and staffs smiles hide the fact that they have no interest in making anyone comfortable. Staff at the gate are equally disinterested. This is twice in two months that my family has flown Turkish Airlines from Boston and both times luggage went missing, nightmare non existent help or service. Filed a claim that we fully expect no one to respond to without getting high blood pressure.

✅ Trip Verified | Istanbul to Geneva. I chose an aisle seat in front of economy and at the gate find I have been bumped to a middle seat at the back. You pay for a wide legroom aisle seat and upon boarding find that you are in a standard seat. I am sick of filing complaints and getting their standard answerback : "operational reasons". A couple of months ago I was on an A330 where by luck I got my wide legroom seat but 5 passengers at the back who had also paid for wide legroom seats did not. THY has yet to discover passenger rights.

✅ Trip Verified | Prague to Tbilisi via Istanbul, returning from Baku. I was a bit worried because I had to transfer in Istanbul from IST to SAW but it worked perfectly. 90 min after landing I was at the other airport. However, it was Sunday afternoon, so there was less traffic than during the week. Only two minuses were baggage delivery at IST - the monitors are not updated regularly or are too small for such a big number of arrivals so our baggage was already out and we still did not see information about the belt and the staff at the SAW airport. I had the feeling that there we were punished for flying with Turkish as the airport is hub for the competition airline. Boarding was not even announced properly, just somebody shouted. On the return flight stop over in IST was very pleasant with smooth security control. In flight service great, friendly staff, good food. The only minus is big difference in equipment. I changed 4 planes. 2 were without IFE, one with old one and one with new one. So you never really know what is waiting for you.

✅ Trip Verified | I flew with Turkish airlines to Jordan in April 2018. My luggage never arrived and when I rang they kept saying they couldn’t find it. On the 6th day of my 7 day holiday I decided to go to the airport myself and search the unclaimed baggage. My suitcase was there with my name and contact details on it. Turkish Airlines are taking no responsibility for the fact I had none of my clothes or belongings for my entire holiday. It’s over a month on and Turkish Airlines customer service had been shockingly poor. The airline is awful, I would avoid! The plane itself was of poor quality. My tray table was broken with bits of plastic sticking out on the seat in front which caught and cut my leg. Food quality poor. Overall terrible, especially as they claim to be ‘Europe’s best airline’.

✅ Trip Verified | Hamburg to Istanbul. New A321 with new cabins, separated C and Y class, bright and airy, new seats with excellence IFE with WIFI on board. Flight 100% full but seating comfortable. Cabin crew polite and professional. After on time departure crews handed out the menu. TK served on 3.10 hours flight full tasty dinner with 2 choices with full drinks including wine and beer. They offer excellent IFE on this 3.10 hrs. flight with full choices of games and latest movies.All in all a very pleasant flight on time flight and top on board service.

✅ Trip Verified | New York to Istanbul. Worst experience yet flying ever. The flight was delayed 3 hours and when asked about connecting flight the staff could give no information, said just to wait and maybe we would still make the connecting flight. When we missed the flight then someone would help us. When I called the online service the staff was extremely unhelpful and refused to find a manager for me, when I called back she said she was referring me to customer service but really just left me on hold for 10 minutes until I hung up. Horrendous, tickets may be cheap but reflects the service and reliability

✅ Trip Verified | Rome to Tel Aviv via Istanbul. Very clean aircraft, cabin crew professional and friendly. Meal provided was exceptional and I have meals in first class on other airlines that do not come close to this quality. Very impressed! Flights on time and arrived on time. Pleasant experience all around!.