Turkish Airlines

✅ Trip Verified | Hanoi to Milano via Istanbul. As we 4 arrived this morning from Hanoi at 6 am (TK168) we learned that our connecting flight to Milan TK1873 had been cancelled. No assistance was given to passengers, everybody had to wander around the immense airport, address the numerous TK people behind desks each of whom seemed to take care of anything but customer service and only care to dispatch people somewhere else. Finally we got to the right desk and were given the TK flight leaving at 16.15, 10 hours waiting time. We were assured this was the first possibility open. To our surprise we discovered that there is a previous flight leaving at 12.45 with seats available. Hundreds of people crowded at the desk with only 2 employees working so we gave up trying to anticipate our flight, and no contact was possible on the phone.

✅ Trip Verified | Manila to Vienna via Istanbul. Seats are comfortable. In-flight media selection is great and updated. Food is good. Paid in-flight Wifi (MNL-IST) is excellent for long-haul flights. No Wifi for IST-VIE. Cabin crew not friendly but not bad either. Boarding can be quite delayed. Gate announcements are delayed (sometimes changed at the last minute) - be careful! You might miss your flight especially if you have a hard time finding gates.

Not Verified | Boarding totally chaotic and far too long. Nice meal, creepy safety video which distracted the people more than giving them advice. Crew notifications (strong turkish accent, sound quality) hardly understandable, even for native speakers. Economy legroom and seat width did not at all suit the flight duration on the first flight from Phuket to Istanbul (11 hours), more equal to short-distance low costers. (disclaimer: I had a seat at an emergency exit, luckily). WiFi did not work for me and others at all, for some more expensive devices it did, but very slowly (asked my neighbours and staff for help, but no way to get it working). Very expensive seat pre-selection (160+30€ for a 400€ flight), so I did not take it and was lucky at the airport check-in.

✅ Trip Verified | Istanbul to Amsterdam. Although a bit worn and older than A330-300, the economy cabin of A330-200 is more comfortable than 333's. This flight had a good seat pitch for a short haul flight. Ground service was smooth and cabin crew was one of the best I have seen at Turkish. Since the second choice of meal was out, we were offered more complimentary drinks. The only setback in this flight was the old, an outdated-interfaced IFE with a limited selection. After a few years of slight disappointments, I am happy to include Turkish Airlines into my highly preferred airlines once again.

✅ Trip Verified | Ankara to Istanbul. Although there was no IFE in this version of 737-800, it is a flight that takes less than an hour. Seat pitch and comfort was probably best I have seen in a 737-800. A delicious short-haul panini and drinks deserve the points.

✅ Trip Verified | If you fly economy with an A330-300 of Turkish Airlines, be prepared for a problematic seat pitch. I just could not became friends with the seatings of the majority of wide-body planes of Turkish. Other than that, this was a pleasant flight. Ground service was smooth and friendly - this was a good surprise. Cabin crew may use a little more smiles on their faces but did not experience any major problem on that side. IFE selection and quality is vigorous, one of the best you can encounter anywhere. Meal and drinks are good as always - an above average Chardonnay was a joyful accompany. Thumbs up.

✅ Trip Verified | Istanbul to Ankara. Great short-haul flight. A warm delicious panini was accompanied by a selection of drinks. Turkish's IFE selection was ready in full. Overall a very pleasant flight.

✅ Trip Verified | This was my first time using Turkish Airlines and I was satisfied. Check in at Lyon airport was fine. The flight was full but I managed to find space for my carry on bags. The flight left a bit late. The cabin on board was in good condition and seem to be new. The crew and the service was good. The inflight entertaiment is excellent with a big screen for each sea and a great selection of different type of movies. The meal was tasty and there was a good selection of any type of drinks. The flight went fine but it took more time to land in Ataturk airport because of weather in Istanbul. Turkish airlines is an excellent airline and operates probably to the most countries in the world. I would defently fly again with them if I have a chance

✅ Trip Verified | Dublin to Manila via Istanbul. This flight was both a disaster and a nightmare. This incident happened during Istanbul-Manila leg of my flight. Im not sure what happened, but I your ground crew was disorderly and very unwelcoming. The boarding was horrible, flying business is not worth it especially I am queueing with the rest of the passengers. The on board experience was the tipping point. Since last year, I never had problem with my Vegan meal onboard as I make sure to preselect them online. But this flight was a disaster. Not only I made only preselection, I wrote to the menu that I am vegan, and the chef was aware i dont eat cheese as he asked me before flight. When I was served with appetizers, I was curious as they gave me a butter on a small dish. At first, I though it could be vegan as I was given butter previously, but that was on a pack, not this time. I called the head steward and explain my conundrum. The chef came and explained and apologized. They insisted i ordered vegetarian as shown on their records, but I showed my confirmation email that I did preselect Vegan meal. Somewhere something went wrong. I settled for orange juice, and went to sleep. Before landing, the chef gave me a minimal but unbusiness like food. I still appreciate his effort to come up with vegan food.

✅ Trip Verified | Nairobi to Amsterdam via Istanbul. Terrible service and bad customer care. I went through hell in a recent trip with Turkish. I was traveling for a conference and unfortunately missed a connection flight after last minute gate change. I was sent around their customer desks without any help. I was finally told I needed to pay extra to change my ticket, an amount that was far more than the original cost of the return ticket. They said the best they could do was to help me call my family. I was left stranded at Istanbul Airport. I had to request a friend to pay for a ticket from a different airline to get to my conference destination. After the conference I went back to the airport hoping to utilize my return ticket with Turkish Airlines, only to be told that it is no invalid and I have to book a flight afresh. I struggled to raise money and finally was able to buy a ticket with different flight and go home.