Turkish Airlines

✅ Trip Verified | Baku to Amsterdam via Istanbul. They still operate like a third world airline. Check in counter staff at the new airport was ignorant (when she finished my check in, she just left the boarding pass and my passport on the counter instead of handing them to me). I changed my seat the previous night when doing the online check in. When boarding the agent said I had the wrong seat and put me back at my old seat. I asked why, and she said they changed plane. She just made that up.

Not Verified | New York JFK to Tel Aviv via Istanbul. Do not fly Turkish Airlines! We had round trip scheduled March-April 2019. Just before leaving on our trip they cancelled the second leg of our return flight and placed us on another flight which involved a 14 hour layover in Istanbul airport. Then, upon arrival in Istanbul on our way out to Tel Aviv they cancelled the second leg of this part of the trip as we stood at the gate waiting for departure and put us on another flight several hours later because the later flight was not full. Imagine 300 People at an airline gate waiting as staff filled out new boarding passes for everyone by hand!. We cancelled our return arrangements (without refund) and flew another airline home at the end of our vacation. Rather lose the money then deal with this airline any further!

✅ Trip Verified | Kathmandu to Berlin via Istanbul. Their service is worst because they usually overbook the flight and it was like first come first serve basis and airport staff don’t even listen the customer request. They treat people like they are doing favor to them. Flight often delayed by 2- 4 hours and they don’t care about your connecting flight. In my return flight after issuing boarding pass, my seat plan was changed without any notice and in flight entertainment system is damaged and it was 9 hours long flight. I have requested several times but they don’t care and don’t give attention to the passengers request.

✅ Trip Verified | Montreal to Bucharest via Istanbul. Delicious food, great choice of beverages. Cabin crew kind and careful. I would choose Turkish again and can recommend them.

✅ Trip Verified | Guangzhou to Barcelona via Istanbul. I wonder if customer service really exists for this airline. My luggage has been gone missing already two days and there has been no update for the last 24 hours already! I called the customer service almost ten times in the last 2 days and it is never answered. In their online luggage tracing system, they don't even update what they did or how long I need to wait. I doubt that I would ever book Turkish Airline again. As a frequent flier of the long-haul flights, I have never experienced lost luggage. I know that it is not uncommon that luggage can be delayed or missing. But what is lacking is their customer service.

✅ Trip Verified | Istanbul to Vienna. Another ordinary fight by Turkish Airlines. Food excellent, but as always there's a mess with a queue when boarding process. This airline really has to strict about the rules to all customer, as my experiences this is the worst airline for boarding process.

✅ Trip Verified | The experience was very nice. The accommodation ins the airplane were better than others I have got. The attendants were kind and service very good. The hotel room provided in Istambul, since I had 13h layover, was amazing. All costs covered and the hotel was one of the best. My only complain is regarding the attendance at the Desk at Istambul airport. The attendant was kind of rude and seemed in a bad mood.

✅ Trip Verified | Atlanta to Amman via Istanbul. Beside being one of the filthiest airport bathrooms and cheap of course for not making it easy to use the Wi-Fi, they make us wait 5 more hours in the transit just because they can fill up the plane by merging another plane for people who are going to Amman without giving us any notice! And after waiting hours now to check-in online, now they saying check-in at the counter. Bad food on the plane, bad select of movies and entertainments and of course bad customer service in the airport.

✅ Trip Verified | Manchester to Bangkok via Istanbul return in the last month. All flights were on time. Excellent food and drink service. Lovely staff and a smile on their faces. Great airline, cheap prices, excellent service.

✅ Trip Verified | Lagos to Istanbul via Kathmandu. I am never flying with Turkish Airlines again and I won't recommend to anyone I know, my friends or families. I had a very long layover both the ways around (20hrs) each. I had heard from many friends that Turkish would give a hotel or other relevant services if we have to wait there above specific hours. That's why I went directly to the airport help desk/transit passenger resting place to make an inquiry about the service I would get. To my surprise, the lady on the desk took my all information from passport and ticket and said you cannot get a hotel. Then I asked why; she said you are Nepalese, you should either have resident card of America, Schengen visa etc.