Transavia

✅ Verified Review | Don't take the risk of flying with Transavia. They cancelled my flight from Amsterdam to Paris Orly 12 hours before take-off. They said that they would refund my ticket. Several emails went unanswered, information which they requested was sent three different times, more emails went unanswered. Contacted them via their Facbook page and tried again two more times to resolve the issue. Four months later, still no refund. I had to use a third party to get my money back. Transavia is hands down the worst customer service I have ever encountered in the airline industry. I'd rate a zero, but the website doesn't allow it.

✅ Verified Review | Booked Transavia for the first time from Amsterdam to Barcelona. Choose the Max Fare because according to them have a luggage allowance and you can choose your seat. The flight was delayed 1hr, the aircraft was old and uncomfortable. On arrival to Barcelona, after waiting for my bag never came through the belt. Had to go to the lost bag counter to complain. Been told that they will inform me in few hours. When the bag was finally found later in the same day I had to pay a taxi to go back to the airport because the airline won't deliver the bag in that day and I was leaving to a business trip outside Barcelona in the next morning. Dint know why they have a premium fare if you go get anything out of it. Plus the bags don't even arrive on the same flight! Won't choose them again!

Arrived to Dublin Airport, no information on my 0740 flight displaying - I contacted a Dublin airport staff member via the complimentary phone. I requested to speak to a Transavia member of staff; I was told they are not accepting calls. However, she was very helpful in providing me with information; Transavia flight was delayed by one hour but they didn't want to display a delay so just displayed a new time with a different flight number. She also informed me the flight would be delayed by two hours and this would be explained at the gate. My issues with the company are numerous : incorrect information - no available information or staff - the carrier was switched to another provider. And so on.

Paris Orly to Sevilla. Reservation made on Transavia for a family of 5 pax. Flight TO3106 on 26 Oct. On departure date, aircraft changed to a 25 years old Airbus A320 instead of more modern Transavia Boeing 738. In addition, flight operated by a small charter airline called Smart Lynx. Not what we paid for and not the same level of service. Pitiful.

✅ Verified Review | Paris Orly to Barcelona. Stuck here at the airport instead of being in Barcelona - the flight is delayed for 5 hours! No one informed us before with the delay, we didn't receive a message nor a email notifying us with the delay and their website is not updated by the delay. Do yourself a favor and don't book on this airline.

✅ Verified Review | Amsterdam to Paris Orly. A job well done by Transavia. Punctual, friendly service, reasonable prices on board and half the cost of the Thalys (booked only a few weeks in advance). Not faster than Thalys however, taken into account that they fly to Orly, which had slow connections with the centre of Paris.

✅ Verified Review | Eindhoven to Barcelona. smooth boarding with self boarding pass. Clean airplane, 30 min delay. The usual trolley with drinks and snacks/ food, a good offer for the short flight. Quick service from the staff, good language skills. Toilet was clean, acceptable seat for the duration of the flight.

✅ Verified Review | I will make sure not to fly again with Transavia, departing from Lisbon a few days ago the ground personnel was nice and helpful but leaving Orly the ground staff was awful. I arrived really early at the gate (50 minutes prior boarding) I was directly asked to check my bag as the flight was full. I was told my bag was too big and it had to be checked. It was exactly the same bag that I used 4 days earlier. The women at the gate was rude and told me if I didn't like I should fly with a different airline. I will do it for sure. As I board the plane first, I was able to see many people entering the plane near the end of boarding were allowed to take their bag on board. When I did ask why these people were allowed to take bags that were bigger than mine they said "it's too late to check them". The moral of that arrive late you will treated better. Bad customer service and rude ground agents.

✅ Verified Review | Munich to Copenhagen with Transavia. Not 1 single employee at the airport, we were given 3 short messages over the phone - the flight is canceled and there will be no hotel accommodations for the passengers. Passengers can contact Transavia through the website! I was standing in Munich with 2 children aged 3 and 5 years, and no alternative. No help at all. I will never consider flying with the company again. We got home 2 days later, and not with the above company.

✅ Verified Review | Barcelona to Paris ORY with Transavia. The flight was super and on time. I had my bag 28KG and they let it in without a problem (paid for 25KG online). The seat selection was great, staff are friendly and the plane was clean. Selection of food and beverage was reasonable.