Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 187 reviews
4/10
3 star Skytrax Rating
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5/10

Transavia customer review

(France)

Paris Orly to Granada Spain return. Web check-in available and working except for seat allocation not possible to change it even after ringing Transavia hotline (miserable service). Aircraft clean and modern poor inflight entertainment cabin crew friendly but not very professional. Good food and drink service - as a low cost airline everything has to be paid for but quality is OK. Aircraft delayed both inbound and outward without any explanation or apologies given approx. 1 hr late on each leg this airline does not look very efficient however the price paid is OK and Paris Orly much better than Roissy even though it is still a bad airport where something goes always wrong this time the bus to disembark was not there and we had to wait for 30 mins in the aircraft. Transavia seems OK if you go on holiday and are not too fussy about excellence or punctuality.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Transavia customer review

(United States)

Amsterdam-Barcelona and back. While going I had 1 checked bag and 3 handbags - no problem. I paid for 1 bag. On the way back exactly the same bags and no extras but I was forced to check 3 instead of 1 and was charged 30 euros. The reason the bags even though 5-6 kgs (within the 10 Kg limit) were an inch or two outside the dimensions. When I got on the flight half of the people were cribbing as they went thru the same and the other half were carrying large bags in the cabin. It was sheer misconduct of one of the ladies checking in this flight. If you went to the man you were fine - if you went to this lady she was forcing everyone to check. But we couldn't do anything she was the boss.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Transavia customer review

(Netherlands)

AMS-BCN-AMS was able to book a day return a day ahead for 140 euros. Online check works only for a few airports including Amsterdam. Could use fast track security and KLM Lounge with Elite plus card but no miles on flights. Transavia colored 737 but inside it was half a GOL plane and half another airline with ridiculous change of decor half way the aircraft. Seat pitch is tight no inflight screens. Catering is for sale only with above average prices. Crew just ok. Arrival in old terminal in Barcelona that looks bad with all stores closed. Transavia does not allow for web check-in on return flights so had very long queue. I was told the flight was full but plane left with 20% open seats so I guess the remaining passengers got stuck at check in.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Transavia customer review

(United Kingdom)

Malaga - London Gatwick return. I was going to travel for a return flight with Monarch Airlines which got cancelled and got switched to a flight with Transavia. The crew were miserable in-flight entertainment was good but it was Dutch with no subtitles and there were only English and Spanish-speaking passengers on the flight.
Seat TypeEconomy Class
Value For Money 12345
no
na

Transavia customer review

(Denmark)

Booked a flight to Barcelona with Transavia on November 14th. Now they are informing me that they intend to cancel all flights to Barcelona but they will not refund money until the final decision. And they are not even state a date then they will made that decision. "Very soon" they tell. 10 days is very soon? They do not tell anything about will they fly or not but do not return money. And meanwhile ticket prices for other companies are increasing. Very unreliable company.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Transavia customer review

(France)

Paris-Oporto. Departure from Paris Orly airport much closer to town and customer friendly. Easy check in the evening before via their website possibility to choose your seat for free! Easy luggage check in at the airport no queue same for security checks. Welcoming and attentive crew. As a low cost you pay for a drink or sandwich but you can have hold luggage for free. Oporto-Paris Orly. Easy check-in this airport is wonderfully organized again departure and arrival on time a bit difficult to get luggage at Orly but still much better than CDG.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Transavia customer review

(France)

Last February I booked a return flight with Transavia Toulon-Amsterdam for June 9 return June 14. This morning I had a message that my return flight was re-booked for June 16 and that there would be extra charges if I could not accept the date change. This is absolutely unacceptabler. I took a cancellation insurance but Transavia made it expire on June 14.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Transavia customer review

(Monaco)

NCE-CPH-NCE. Flew 3 three times. On time and with impeccable service. Clean aircraft and reasonably priced food and drinks. Value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Transavia customer review

(Netherlands)

Marrakesh-Amsterdam viaAgadir. Chaotic boarding in RAK all pax disembarked at Agadir due to cleaning and fuelling. Flight back to ams took another 4 hours. Transavia offers B737/700 or 800 service with overhead ife and audio - everything onboard is charged for earphones 3EUR sandwiches 4EUR water 2.50EUR which should be free on a 6 hour flight. This a la carte buy on board service takes a long time crew friendly and focussed on selling products. Not recommended due to hidden high extras. .
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Transavia customer review

RAK-ORY. Online booking effortless. I later paid 15 euros online to reserve an exit row seat. The 737-800 was in excellent condition - interiors even a bit stylish and the music hip. Service friendly. Food for sale was mostly sandwiches fruit soup and salad and pretty good.
no