Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 209 reviews
4/10
3 star Skytrax Rating
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1/10

Transavia customer review

(Netherlands)

Faro to Rotterdam. Poor safety standards - took a long time to board passengers because of the amount of hand luggage. Then when the flight came to land the steward started retrieving the bags of the passengers who had been forced to put their bags in lockers several rows from their seats. As we were on final approach passengers started wandering up and down the aisles to identify bags. Then the bags were left in the aisle as we were touching down.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Transavia customer review

(Netherlands)

HV5078 NCE-RTM on 14 Oct. Bad weather resulting in partial airport closure. Initially flight delayed by 3 hours but passengers were allowed to check in and wait at departure gate. Flight further delayed and rescheduled to leave next morning (12 hours delay). Passengers forced to leave departure level to the main level and "recheck in" again next morning. Complete chaos at the airport ground personnel never bothered nor cared to arrange hotels for stranded passengers blaming adverse weather and non availability of hotels. Dinner coupon of 5 euro offered which you could buy a stale cold sandwich. Spent entire night sitting and waiting and thus flew out next morning after spending 15 hours. Transavia could have been kind enough and courteous to offer free tea/coffee on the flight way back considering this huge delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Transavia customer review

(Australia)

Flew from Paris to Mykonos. Very long lines. Check-in staff gossiping with their colleagues. Plane took 45 minutes to take off after departure time. Seats weren't cleaned from previous flight (crumbs and chewing gum). 3 euros for a glass of water.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Transavia customer review

(Netherlands)

TXL-AMS. Flight was on time but seats on 737 cramped. Attentive flight attendants. One of them tried to make announcements in German but that was rather embarrassing. Offering web check-in from foreign airports would be a huge improvement. But paid 39 euro all in so Transavia can be a great deal.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Transavia customer review

(Spain)

ALC-AMS. Check-in at Alicante was a mess if only you could check-in online. Onboard happy and friendly crew. New 737 with decent legroom overhead entertainment. Deplaning took ages. Travel this route every month every flight is different but in general ok very dependant on the crew.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Transavia customer review

(Hong Kong)

VLC-AMS. The boarding arrangements appear to be poorly managed with little evidence of co-ordination or teamwork. The already delayed flight was subjected to additional delay because of the inefficient boarding system. Cabin crew stood aside as passengers took their time to place their luggage while blocking the aisle. There is little sense of urgency or purpose on the part of the crew. I narrowly missed a connecting flight in AMS as a result.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Transavia customer review

(France)

Orly-Heraklion return. Tickets are cheap if you buy at least 1 month in advance. All flight on time aircraft clean and modern B737-800. Onboard crew were nice the seats comfortable with good legroom. Both inbound and outward the plane was not full so I moved to another seat without any problems.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Transavia customer review

(France)

Paris Orly to Luxor return from Hurghada to Paris Orly. The flights themselves were as good as on any other airline. I appreciate being able to pre-reserve an emergency exit seat for a supplement of 20 Euros. However I have downgraded my score because of one very unpleasant incident - 3 weeks before the return flight I was contacted to be told the flight times had changed from 13.00 on Saturday to 01.55 on Sunday. I found this unacceptable but was able to re-route via Hurghada instead even though this meant an additional 4 hour road journey. But that is preferable to a miserable short half night flight.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Transavia customer review

(Spain)

No check-in machines available at Alicante and no online check-in so had to queue for boarding card with only hand luggage. On boarding there were other passengers in the seats I had reserved. Passengers refused to move and spoke only Dutch but none of the crew came to help there was no welcome aboard. My seat was broken and would not return to the upright position and when asked to rectify this on landing I explained the seat was broken only to receive the reply that Transavia is a low fare airline. I was offered no assistance whatsoever.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Transavia customer review

(Netherlands)

I was supposed to be at the airport 3.5 hrs prior to departure but the desk didn't open until 1.5-2 hrs before. No one at the gate until 30 mins before departure. Staff when they finally showed up were unfriendly. Poor service onboard the only service are the trolleys with merchandise I had to opportunity to buy a drink just once. Only 5 kg is allowed for hand luggage and only 1 bag.
Seat TypeEconomy Class
Value For Money 12345
no