Tigerair Australia

✅ Trip Verified | Sydney to Melbourne. Booked a flight to Melbourne to coincide with a friend travelling from Seattle. Tiger cancelled my flight, 1.5 hours before departure. Was told I was going to be placed on a Virgin flight but this was not true. Avoid Tigerair at all costs. Pay the extra and fly with a more reliable airline. I fly a lot and never again using Tiger.

Not Verified | Sydney to Melbourne. Terrible carrier - avoid flying if possible. Flight cancelled at last minute but passengers must do the follow-up and necessary checking. Customer service almost useless, can't give specific details about checking in and can't promise that previous flight entitlements will still apply. Truly a joke of an airline.

✅ Trip Verified | Definitely they are the worst. Other than the poor quality of flight and seats, their customer service is terrible. They canceled their last flight from Melbourne to Sydney at the last minute due to their issues and were not responsible at their check-in counters. They even didn't cover the costs it caused like taxi & hotel costs, and their excuse was the weather issue, however, no flights from Melbourne to Sydney canceled that day and 2 more flights operated just 5 & 15 minutes by other Airlines after Tigerair flight got canceled. Please note that although they might have cheap flight prices at first glance, the other expenses they will cause, make you get the most expensive option for the lowest quality.

Not Verified | Booked the airline to travel from Sydney to Melbourne twice in 6 months. Both got cancelled. I got rebooked on the flight departing the next day for the first cancellation which causes me to lose a night of accommodation in Melbourne. Not sure why I decided to travel with Tiger again on my next trip to Melbourne which is also another cancellation. But I got quickly upgraded to Virgin flight that departs at the same time so no complaint this time. But their cancellation rate must have been really high for me to encounter two cancellations for the same route in 6 months. Not recommended.

✅ Trip Verified |  Melbourne to Goldcoast. Absolutely terrible airline, don't waste your money flying with them. Delayed flight big time with no time of departure given, due to antiquated planes with mechanical faults. When finally allowed to depart after 3 hrs flight to Goldcoast changed to brisbane, with a 1 he bus trip to gold coast. Poor lazy staff Never ever ever again Tigerair Not worth the money Virgin or qantas from now on.

✅ Trip Verified | Gold Coast to Melbourne. Ground staff and customer service call centre are useless, had issues with my bags and was told staff would meet me at the desk. They never showed up I waited over half hour with the airport help desk calling them twice and ended up missing my flight.

Not Verified | I left my iPhone in the check in kiosk. My husband and I were being helped by Tan who retagged our bags and was so helpful. Once I was through security I realized I’d left my phone on the checkin kiosk. I made my way back to Tiger checkin but no phone. Staff was extremely sympathetic and helpful. I then visited airport security also helpful. They sent me to the TigerAir main desk. Two women there contacted Tan personally and he had found my phone and told them exactly where he’d secured it. Back to Tiger Air checkin and they had my iPhone. I was so grateful I cried. To a person everyone at Tiger Air was concerned and helpful! Thank you from a forgetful American.

✅ Trip Verified | Melbourne to Adelaide. I had a ticket to Adelaide and I was in the airport 2 hours before to get boarding but 1 hour before flight time I received SMS flight is canceled. My return ticket was for same day at 6pm and they gave me replacement flight at 2.40pm same day which it wasn't work. I lost almost $500 for 2 way ticket and 2 way taxi fee and at end they just paid $70. Do not recommend at all.

Not Verified | Sydney to Melbourne. The staff were helpful but our 7am plane was cancelled at 10.15pm the night before and rescheduled to 2:30pm. The plane was further delayed for over an hour due to technical issues. The seats were really uncomfortable and there's no room for anyone over 5'8". Aside from the air hostesses, the carrier is of very poor quality. I would not use this service if you need to someone by a certain time. There are many reviews that state the same issues.

✅ Trip Verified | Brisbane to Adelaide. Today, I arrived before the luggage check-in was supposed to close. However, it was already closed when I scanned my boarding pass. I wanted to talk to a Tigerair staff who was on another machine next to me. I was waiting next to her but she was quite rude in her tone while addressing me. I waited for my turn after she dealt with 2 clients. I presented my ticket and she told me that she closed the check-in 5 minutes before. I explained to her that I arrived on time and that it was already closed and then I had to wait to talk to her, but she remained inflexible and of course didn't seem to care and to listen to what I was saying. I therefore had to pay for another flight for tomorrow. I saw three other people who had to pay for another ticket, because they were also "late" for the luggage check-in. Tigerair advertises the fact that they have cheaper fares but when you have to pay your ticket twice, it is not a good bargain at all. I will certainly not choose them in the future.