Tigerair Australia

✅ Trip Verified | Melbourne to Sydney. Declined my father’s ticket because of a glitch in their system with his check in. Even though he had proof of a paid ticket and assigned seat. Gave us no resolution or explanation and sent him home. Stuck in the plane for 42 minutes with no air con or water before take off. Wouldn’t let me use the rest room either. Inhumane conditions and unprofessional service.

✅ Trip Verified | Sydney to Gold Coast. I received an email saying that my flight was delayed and when I got to the gate they said it wasn’t and that I missed my flight although the door to the plane was still open and the rail was still attached. While I was talking to staff at the gate she starts arguing that I’m not checked in which I was and after checking and she finding out that I was she tells me they offloaded me and while I was talking to her she tells them to close the gate. After sending me to 3 different people and talking to the customer service over the phone they tell me there’s nothing they can do and the ticket is not refundable and if I want I can purchase a new ticket.

✅ Trip Verified | Brisbane to Melbourne. Extremely rude staff working very slow in order to delay customers boarding the flight. Then did not allow to board the flight saying I am 5 min late and tried to sell a new ticket for $220. It is a revenue-generating scam. I managed to change my flight to the next day for $80 without buying a new ticket. Next day when I arrived much earlier they weighed in the hand bag as well and because it was 1kg overweight charged me $40. I have never had a worse experience with an airline ever. I travel 6 to 8 times a year and will never travel Tigerair again. This is truly the worst. This strategy they use will be their demise. Disgusting staff and disgusting airline.

✅ Trip Verified | Melbourne to Brisbane. No hassle flying to Melbourne however departing is a different story. Original departing flight delayed, then cancelled and no other flights available for two days. At this rate, we had been at the airport for 6 hours, it was nearly midnight and no accommodation was available as they were completely booked out. Our flight was now scheduled two days later. Not only did we have to find accommodation an hour away, but we had to pay an extra $550. Next, our new flight get delayed and then we miss our flight due to the sky buses taking two hours to get to the airport (We will take the blame for that part because we should have researched). So we finally arrive, flight missed but still optimistic because the service desk lady told us there would be another flight available at 1. The lady at the service desk then asks us to come back 30 mins later to book the new flight. When we come back, she tells us we cannot book the flight because it’s full and check-in time is closed. Why tell us to come back when the check-in time would be closed and the flight is booked out? Anyway, the next available flights are nearly $400 each. Two emotional breakdowns and new flight tickets later, we are finally coming home with Jetstar. If you want to keep your sanity and have a hassle-free flight that doesn’t include wasting an extra $600 because of cancelled flights then do not book Tigerair. Might I add, when we were stranded at the airport at midnight after the cancelled flight, visibly shaken because we are young girls that are basically homeless, nearly all of the Tigerair employees had left and the one thing they told us was to ‘just book a DiDi for half price’. Thanks Tiger Air.

✅ Trip Verified | Melbourne to Sydney. The company cancelled the flight to hours prior departure and hasn’t be able to book me on the next flight so they suggest me a flight the day after. Zero customer service ! The hostess was not patient at all and not comprehensive. I had to book a flight with another company to be on time in Sydney which cost me the double of the initial price. I don't recommend at all.

Not Verified | Brisbane to Adelaide. Put my luggage on the scale at home before leaving it was 7.3kg thought they would consider a bit of excess, was shocked when the crew put it on the scale it was 8kg. They also include handbags for weighing. Never seen anything like this. Worst experience my wife and I ever had. We have to pay $90 and have to bring along our luggage with us.

Not Verified | Adelaide to Melbourne. Random delay almost guaranteed with Tigerair Australia, haven't flown with them in years but was desperate so I booked them the night before. Just avoid. Asked for a refund and they said no, tried to change to Virgin and again a no. Just use any other airline, not this one.

✅ Trip Verified | Gold Coast to Melbourne. Service Rep was rude to my 2yr old daughter at check-in and then looked as though she was offended when I snapped back at her. The flight was slightly delayed which was not a big deal at all however, once we actually boarded the plane I was unimpressed. Settling into our seats, it was apparent that the plane was not cleaned before our boarding due to how much rubbish was in the pockets of our seats and the fact that the seat my 2yr old was to sit on was wet. When attempting to gain the attention of one of the flight attendants to get something to wipe the seat with, i was told to wait (she never came to check on us either). I ended up taking off my Cardi and wiping the seat with that and switched seats with my daughter. I understand Tiger is the cheap alternative however, cheap should not equate to unhygienic conditions and rude staff. The likelihood of flying with Tigerair again unless i'm absolutely desperate and this is my last option, is slim to never again at best.

✅ Trip Verified | Sydney to Gold Coast. Do not purchase the insurance with Chubb Insurance, the recommended insurer by Tiger. I have had the worst experience. After 9 months of being asked for more details, (receipts not efficient enough type them out) (send airline report again) and long delays. Has been the worst experience and obvious that the company has been trying to avoid or find an error which has meant they do not have to pay. I advice getting insurance elsewhere.

✅ Trip Verified | Melbourne to Brisbane. Stay away from this company. They may sell flights 20-40 dollars cheaper in comparison to Virgin but their service are way worse. I book flight with checked Sport baggage, called them 2 days before to called the sport baggage and was told they don't refund for it, and if I decide to change it to normal luggage allowance I would've pay over $20 for that. So inconsiderate service, total rip off. I will never fly with this company again.