| My son and partner flew to Melbourne this morning on a 9am flight. Last night, they did an online check in but received an online notification that the flight would depart at 9.30am not 9am as scheduled. They therefore asked us to take them to the airport half an hour later, ie. to check in their luggage by 8.30am not 8am. We arrived at the airport at around 8.20am and found the check in counters were already closed and all Tiger air staff vacated the area so there was no one to ask anything of. A Virgin airways employee explained that as they had received only google notification of the schedule delayed flight and not an email from Tiger Airways direct, they needed to arrive to check in their luggage at the original scheduled time, ie. by 8am. They were told they needed to take their luggage through the screening area and talk to the Tigerair staff at the gate, which they did. It ended up costing each of them $75 extra to have their luggage admitted from the tarmac. There were several other people in the same situation and one was unable to go on the flight as he hadn't checked in online. I was shocked at the dreadful service, given the fact that the flight was delayed and Tiger Airways knew of this the previous evening when my son and partner were notified, albeit by a 'google notification' rather than Tiger direct. I felt it was a very cynical grab at an extra charge from the customer, taking advantage of the fact that many people would have been confused by such a scenario. Not at all impressed and the situation deepened my personal commitment never to use Tiger Airways!