Tigerair Australia

BNE-MEL-BNE. Outbound delayed 2hrs with no explanation and then flight boarding never called - lucky I was near the gate and followed everyone else! Onboard service was passable crew friendly. Return flight - loaded us on and then technical issue saw us unloaded and transferred to another flight (via security- again!) total delay 2.5hrs. Total cost of my time 4.5hrs. add this to the regular flight times to and from and needing to be there at least a hr prior to check in = 10.5hrs. Qantas next time where I don't need to spend a day of my life just to get to MEL and back.

Brisbane - Sydney. Online checkin. Staff excellent. Cabin condition condition was good. I am 6 foot but legroom was okay. No complaints for a 70 minute flight. It may get uncomfortable for two or more hours though.

Melbourne (Tulla) to Gold Coast - flight delayed more than an hour with no explanation. Finally boarded at 6.55 (flight was scheduled to leave at 5.40) where the pilot briefed us that there was an issue with a passenger onboard the previous flight hence the delay. The flight crew then conducted their safety spiel as well as cross checking. We then sat on the tarmac a further 50 minutes! I've flown with Tiger once before this trip and found the staff rude and unhelpful. I thought I'd luck out this time but it was by far the worst air trip of my life. Unfortunately need to return to Melbourne with them but never again after that. You get what you pay for.

Flight scheduled for 0855 this morning. Got to the airport at 0700 to find that the flight was cancelled and were told that the next available flight to Melbourne was in 2 days time! No explanation was offered as to why our flight was cancelled and a refund was available in 2 weeks time. We shall not be using Tiger again.

MEL-ADL. First and last time I fly with this airline. Flight was due to depart around 2pm then told a delay of 2 hrs due to mechanical issue and they had no spare aircraft. Then flight delayed for another 3 hours because the aircraft rescheduled to do operate our flight had to go to Tasmania and back. Eventually left Melbourne around 8:45pm.

Pleasantly surprised on my flight from SYD to BNE travelling with my 4 year old son. A320 in great condition and cabin looked tidy. Very young cabin crew but very energetic assisting people to get carry-on stowed in overhead compartments. Good information from the flight deck. Flight was initially delayed by 30 minutes due to late arrival of air craft but lost another 30 minutes standing at the gate after boarding completed with no further explanation from the flight deck. Seat pitch very tight and just bearable for a 70 minute flight. Could not purchase emergency exit seating as I was travelling with a toddler. Fare not much cheaper than QF or DJ. Would fly TT again in the future but only if the fare is significantly cheaper than the competitors.

Sunshine Coast - Sydney return. Bargain fare of $29.95 each way. Departing flight on time and baggage checked in with minimal fuss. Unfortunately if you have baggage you cannot check in so if there are other persons on the booking who have/can check in online unless they also present at the counter you aren't seated together. Flight was 50% full and staff were pleasant if not robotic. Returning flight was delayed 25 mins with no explanation. A late gate change also took place but this was advised over the PA system. Returning flight had a much more pleasant and jovial crew. I asked at check in for an emergency exit row seat and this was not a problem. For what I paid I was more than happy and if I can secure this flight at such a cheap price again I would snap it up.

Perth to Avalon was cancelled and changed to later flight but to Melbourne Tulla. Then had to find our own way back to our car at Avalon. Never fly Tiger. Pay the extra and fly with a real airline. Apparently Tiger are not obligated to service their passengers as the other domestic carriers and can cancel flights at a whim.

MEL-ADL. There seems to be less chance of delays on Tiger the earlier in the day you fly. At 9.30am the terminal was quiet and the flight was on time. The new uniforms are marginally better than the old ones (at least they are all the same colour). Im 6"0 and found the leg room much much smaller than other domestic carriers - my knees were pushed uncomfortably against the back of the seat in front of me for the entire flight. The 1 hours flights they are fine and you do get what you paid for. I cannot imagine trying to do a 3+ hour flight in such a cramped seat.

Melbourne-Mackay return. First flight cancelled for "operational reasons" after arriving at the airport at 4am to make sure we had finished booking in 45 minutes early and then told to come back the next day return flight delayed in the end by 12 hours. As some of the party were flying internationally the next day we had to cancel 6 tickets and book Virgin at double the price (but they were extremely helpful). Tiger staff were rude unhelpful and did not keep the rest of us updated. The engineer was due to arrive at 4.30pm (flight meant to leave at 9.25am) but believe he arrived at 8pm (no advice). We finally boarded 12 hours later - no apologies. Upon calling the call centre which cheerfully told me that they are now open to midnight every day it then told me that they were closed - at 7pm.