Tigerair Australia

✅ Trip Verified | I had no baggage to check in on my flight on Tiger Air Australia TT513/30dec 2019 from Brisbane to Melbourne. I had 1 piece handbag weighing 7.5kgs and a purse weighing 1.5 kgs. At the boarding gate I was asked to put both my handbag and purse on the scale and the total being 9 kgs, staff demanded I pay excess baggage of AUD 46 for 2 kgs excess weight. I said I’d dispose of my water bottle and bubble wrap and bits and bobs but they refused saying that there was a long queue behind me and I had to pay if I wanted to catch my flight. This was 30 minutes prior to take-off. They took cash and have not issued any receipt. This is unaccounted money being taken from their passengers. After making several complaints to their customer portal for a refund as this charge for a purse is totally unjustified they have flatly refused to see reason. This airline needs to be grounded based on the negative reviews they have received.

✅ Trip Verified | Sydney to Melbourne. Such bad services in Australia, Domestic flights are always delayed. I have been travelling since September to December fortnight with Tigerair but not a single trip my flight was on time. We had booked overseas connecting flight from Sydney to Melbourne flight was at 11:30am when we landed we got a message that it is delayed to 2:45pm such a long delay our entire day is water we had to sit at the entrance for so dam long hours with out luggage and when asked at the counter the people working for tiger air just don’t care, worst services. better to pay little extra then travelling with Tigerair. Respect customer time , 30 minutes 60 minutes delay is understood but 3 hours. This is nonsense. Lesson learned hard way. Never travel with Tigerair . This will be my last flight with this airline.

Not Verified | Melbourne to Sydney cancelled. Thanks Tiger for messing us around again. Up early to get flight. Two adults and four children. Flight cancelled. Poor notification. Walked to Tiger terminal to be told to go back to Virgin Terminal. Now on a Virgin flight. Go to Virgin. They know nothing about it. Waiting waiting. Two hours later still not checked in.

Not Verified | Our flight from Sydney to Gold Coast got delayed from 12:00pm to 6:25pm! And would only give us a refund if we fly with another airline which was impossible to find a flight that wouldn’t get us there late afternoon. All they gave us was a $5 voucher per person for lunch and dinner. We have had flights with them before and never had problem.

✅ Trip Verified | Melbourne to Adelaide. My brother and his family supposed to travel from Melbourne to Adelaide on 3 January 2020 at 3:40pm. The flight got cancelled due to technical issues. He has to catch a bus from Adelaide 6pm to his place which he already paid, So he explained the situation to the ground staff and they were rude and said if he wants they can give the refund or fly on the next flight at 6:15pm. He asked them to postpone the ticket to next day, but they said they can’t and told him to get the refund and fly on a different flight, so bad experience, will never fly on Tigerair any more.

✅ Trip Verified | Adelaide to Melbourne. Worst airline I have ever travelled. My original flight got cancelled which was scheduled at 1705 after waiting in the airport for 1 hour. We got another flight on request at 1945. That was delayed to 2035 and I reached there 1 hour before the flight time and I was told to pay $75 each to check in baggage as they are closed 1 hour before the original time of the flight. Even though it was delayed.

✅ Trip Verified | Adelaide to Melbourne. If there was a number zero there, be reassured I would use it. Our flight got delayed twice. We were supposed to fly at 2:55 pm then delayed to 6:20 pm and then again to 7:55 pm. I have been spending more than half day at the airport, money for no reason while I could’ve enjoyed my free time somewhere else! You are entitled to a refund only if you give up your seat .. what a scam!!

✅ Trip Verified | Melbourne to Adelaide. TigerAir are still selling tickets online for 2.55pm to Melbourne when it has been delayed until 6.20pm .. how can this be legal? I call it trickery and out right misleading the consumer!

Not Verified | I booked last minute ticket from Canberra to Melbourne. The web check in was not available and they closed their check in even though I reached on time. I waited in the door the flight got delayed and they still didn’t allow me to enter. Customers are last priority for them. Not very helpful and friendly.

✅ Trip Verified | Brisbane to Melbourne. Worst flying experience in 30 years due to the attitude of an individual ground staff member who turned her back on me mid sentence and when I remarked that I considered the level of customer service inadequate. I was told “if you don’t like it choose another airline”. If you choose to fly Tigerair (which I never will do again) be prepared for a business model designed to extract every last cent from the passenger without any provision for service. I’ve flown budget airlines all over the world but this I’ve is unique in a very unfortunate way.