Thai Airways

Cabin crew have lost the genuine smile and welcome. They were somewhat rude. On our SIN-BKK leg (TG404 28 Apr 2015) while clearing the trays one of them spilled coffee onto my husband's seat (he was in the restroom). I immediately motioned to the crew but was ignored. Soon afterwards I pressed the "Attendant" button but none of them answered the call. After about 10 mins I eventually used my own wet tissue to remove the stain. On the BKK- SIN leg (TG409 2 May 2015) I was a little unwell but waited till all passengers had boarded and the crew were doing the round before take-off and asked for a blanket. The crew gave a nod but did not return with any. After the flight took off and crew left their seats I reminded another crew member that I asked for a blanket. She just glared at me and mumbled a little and went to the rear. A while later she dragged a plastic bag of blankets obviously just routinely giving out blankets to those who might not even need them for such a short haul. Finally I got mine not because I asked for it but because it's the routine! I'm really disappointed with their service - so unlike 20 years or so ago when I would happily fly by the then Thai International if it served my destination.

I as very unhappy with the service on TG628 from Hong Kong to Seoul on April 24 2015. The flight was fairly empty in business class (only 6-7 passengers). Staff were not friendly and inattentive. I saw cabin attendants asleep in the business class seats while I was trying to look for service. During the flight no water was offered and I needed to keep asking for it. On TG 629 from Seoul to Hong Kong on April 26 2015 the flight was marginally better but the service was rather disappointing. The staff member collected the tray but left the empty glass the table-mat and other utensils behind. After 15 mins I had to ask them to collect those. Just surprised how she could be so inattentive given there were very few passengers in business class on board.

KUL-BKK-KUL (B787 Dreamliner). Legroom was excellent! Meal was great and plentiful. Cabin crew was friendly and helpful. Inflight entertainment was one of the best as compare to other airlines.

Reading some previous reviews and as a very nervous flyer - I was quite worried about flying with Thai Airways. I can honestly say however that I had a brilliant experience flying with them and in most aspects I wouldn't set it apart from the likes of Emirates or Ethiad. The staff were friendly and helpful - even putting up with those annoying kind of passengers who keep wondering up to the kitchen etc. The plane was clean and kept so throughout the journey. Inflight entertainment was great the same as I would expect from Ethiad/ Emirates - plenty of new releases etc. The flight was smooth and enjoyable. Would fly with them again.

Flew on Thai Airways Boeing 777-200ER TG 434 CGK-BKK on 24 April 2015. No delay on it and I got Thai's Hospitality from ground staff in Jakarta airport. Plane was good colourful seats beautiful cabin crew with their Thai traditional dress. Meal was impressive - delicious. IFE was good. Flight arrived 30 minutes earlier than scheduled. Overall In my opinion its highly recommended.

MUC-BKK April 2014 - Older 747-400 was tired. Unfortunately the business class is 2-2 which means window passenger has to climb over the aisle passenger to get out which isn't easy when bed extended. Seat wasn't as comfortable as I expected would have been nice if they were true lie-flat. Service and food were good boarding process for Thai seems very chaotic they could be more organized with that.

BKK-DEN April 2014. 777-300 was spacious. Suvarnabhumi airport is nice until you get to the boarding areas they feel like they are still not finished and airport has been open for almost 10 years. Food and service were good lounge was nice and thankfully had decent showers which were nice after an overnight flight to BKK. Took advantage of the massage service in their spa very nice.

BKK-ICN-LAX. Business Class. Absolutely inferior hard product (seat) compared with competition offerings. This old 777 had Business class seats that would only angle recline (not 180' lie flat). The seats were narrow seat back bolsters were malfunctioning and overall caution material was hard and uncomfortable for such a long flight. The cabin was kept uncomfortably warm for the entire flight despite requests to lower the temp. The food and beverage offered was average. IFE was ok. Service was good not great. Quite frankly there are many better choices for Business Class between LAX and BKK. Cathay is much better and more convenient too.

TG 620/625 BKK-MNL v.v. Enjoy the flight in general. Nice meal great service from attentive and pleasant Flight attendant. The aircraft B777-200s seemed a bit worn out even though they are recently retrofitted. PTV system get stalled and need reboot sometimes. However seat pitch is great and I can comfortably catch some sleep both way.

On 28 Mar 2015 TG930 BKK-CDG A380 (CDG-MRS with another airline) seat 37K. The plane departed from BKK with 40 minutes delay so my luggage could not make my final destination in MRS due to very short transit at CDG. The flight was not full so middle seat were not taken but unfortunately a passenger just took it for herself. Food and drink outbound were ok. However flight attendants completely forgot to clear the tray from my seat due to the lady sleeping with 2 seats! I pressed the call button for someone to take the tray away and a lady came and took it with an unpleasant mood. During the flight only one or two rounds of drinks were served. Before landing no hot towels were given and then breakfast was served they ran out of my choice so I had to take something else which was ok and kind of edible (enough). Apart from these miserable flight attendants attitude and lack of food and drinks the plane is new in good and clean condition seat was wide enough for 5ft 9 man with good leg room although pitch was not much compared to other 4 or 5 star-airlines toilets were clean. Overall rating for outbound BKK-CDG I give 6.5/10. Inbound flight on 5 Apr 15 TG931 CDG-BKK seat 75E upper deck it was a completely different story. Flight crew were friendly and attentive. Food and drinks were plenty and hot towels were given before landing. A gentleman next to me seemed to have problem with his seat and food. Flight crew were very helpful trying to get what he needed including sandwiches during the flight. Overall of this trip was great. I could rate this journey 9.5/10.