Thai Airways

✅ Trip Verified | Lahore to Hanoi via Bangkok in May 2018. After having checked in for my flight from Lahore to Bangkok, I was waiting at the gate for the departure. Shortly before the scheduled departure time of 11:40pm an announcement was made informing passengers that the flight departure time had been delayed until 1:30am. At this time no explanation was given as to why this was happening (or if it was it wasn’t communicated in English). After the announcement I spoke to a Thai ground staff member and she told me that the flight had been delayed due to bad weather and had been rerouted to Amritsar, India. I understand that adverse weather occurs from time to time and that all airlines are governed by strict rules regarding how many hours the pilot and cabin crew are allowed to fly. I was however angry and disappointed at how the situation was handled by ground staff. Updates in the form of passenger announcements were minimal. Instead passengers had to search for Thai representatives to find out what was going on. Information was inconsistent and misleading: the plane was delayed due to bad weather; we would be leaving soon; we would not be leaving soon; the plane was delayed due a technical issue; the plan was delayed due to administrative problems in Amritsar. The lack of accurate information just added to the feelings of uncertainty and confusion. The main Thai Airways representative dealing with the situation was out of his depth. At many times during the evening he was surrounded by a mob of angry and confused passengers desperate to know what was going on. The representative tried to maintain his composure but at times raised his voice, including at me, this was extremely unprofessional. The real problems began when the flight was eventually cancelled, and the airline begrudgingly arranged accommodation for the passengers. There was no clear procedure, and nobody knew what was going on. Thai Airways took a situation that was very stressful and made it even more so. There was no clear procedure. Instead staff were constantly on their mobile phones telling customers to “wait a few minutes.” This continued for a couple of hours. Ironically it was the passengers, not the Thai Airways staff, who were most supportive of each other. Everyone was so confused. It really was survival of the fittest. People didn’t know where to go, and some instances gave up altogether. This chaos could have been so easily curtailed in so many ways: information on the loudspeaker system; a point person to explain the procedure; staff holding signs. In all my many years of travelling this was by far the worst experience. It was one of the worst nights of my life.

✅ Trip Verified | Dhaka to Bangkok. The check-in process was smooth. I requested a good window seat, and they kept my request. The airplane was really good. I enjoyed the legroom, the entertainment system (though there was no Wi-Fi even though there was facility for it), and the food also. The staff was really friendly and courteous. This was my first time flying with Thai Airways. And I'm really satisfied with their service, and value for my money.

✅ Trip Verified | Manila to Vienna via Bangkok. The first leg from Manila to Bangkok was excellent, I preordered Seafood Meal which is the best option to go with as you get your meal the first before anybody else. The service was great, I always ordered 2 gin tonic and was never refused. Just the service I like, warm, hearty service. Then the second leg from Bangkok to Vienna was disappointing. Only mediocre service when service at all, staff was not present. When asked for a drink I got a response that only one alcoholic drink per time. Maybe because it was a red eye flight there was not the always present service. Seafood meal just awesome, shrimp based both times. Also the smoked salmon entrée wasn't disappointing. There were many cabin crew and when I asked for a drink I even had to go back to the kitchen with them instead of getting it served while watching a movie. However, a 4 star experience all in all because the flights were on time and the entertainment system was very good.

✅ Trip Verified | The flight from Bangkok to Taipei was excellent, service was outstanding. Crew were very kind and the duration of the flight was smooth. I just want Thai Airways to update the movie list inflight. Please add some movies options such as Hindi or Hollywood latest if possible. Overall service was excellent. I hope the quality of serving remains the same.

✅ Trip Verified | Vienna to Hanoi via Bangkok. Value for money totally worth it. Seat comfort was okay, not really bad or excellent but slippers and other amenities were distributed which was really nice. Staff were really nice and helpful, work with a smile. Food is way better and suits my taste better than going to Hanoi via other airlines. IFE new hollywood movies were there, which was really nice, but just the aircraft was older so the touchscreen did not respond really well but they are replacing it with Boeing 787 which is really beautiful aircraft.

✅ Trip Verified | Melbourne to Bangkok return. Our family always fly with Thai Airways. Very good service staff from Melbourne and when we come back. Nice food good drink. We will go with you again.

✅ Trip Verified | Bangkok to Manila. Thai Airways Royal Silk in 777-200 is relatively old although the service is great providing everything Business Class passengers need. The food is great, Samrab Thai which is Salmon with coconut sauce and rice. The Royal Silk check-in counters had a very minimal number of persons and the check-in process is quick. Expedited immigration for Thai Airways premium travellers is a big thumbs up. The lounge offers decent amount of food selection. The IFE system can be improved though it is fine for a 3 hour flight

✅ Trip Verified | Bangkok to Mumbai. Thai Airways is one of the best airlines, the cabin crew are friendly and ready to serve. Thai Airways provides best quality of food in sufficient quantity.

✅ Trip Verified | Disappointed at the leg room on such a large plane. Massive economy class which thankfully on the outward leg was about three quarters full leaving a spare seat beside me in the middle row aisle seat. So grateful that the considerate lady in front of me didn't recline her seat the whole flight. The return journey was not as good. Night flight so looking forward to some rest before my 07:00 arrival at Heathrow. Unfortunately a full flight. The row of 4 in front of me was occupied by a mother, father and two small children who thought it would be great to simulate a camping holiday by draping the supplied blankets across the tops of the seats and supplying their offspring with led torches which they persisted in shining throughout the night keeping all other passengers awake. They reclined all 4 seats meaning it was impossible to use the tray table for eating or viewing the screens. They ignored any polite request to create room for eating. Why do 3-4 year olds need fully reclined seats for 12 hours - just inconsiderate to the rest of the passengers.

✅ Trip Verified | Munich to Sydney via Bangkok. Compared to our outbound leg reviewed previously, the 1st sector on an aging Boeing 747 was a trip of a bygone era. It brought back memories on what is was like flying 40 years ago – with service to match! What a difference the cabin crew can make. Boarding in Munich was orderly. We were seated in row 68JK. After take-off , drinks were offered quickly followed by tasty meals. The very personable Cabin Crew in our area of the aircraft continually made an appearance offering water and drinks. Nothing was too much of a problem. Seats were comfortable and with generous leg-room. There were about 80 seats vacant on this flight so my wife was able to stretch out and get some sleep. Special praise to a female cabin crew member and to male who I thought that their in-flight service was exemplary – and restored my faith in Thai Airways and wanting to travel with them again - after a less than favorable flight reviewed earlier. Flight departed on time, arrived early and was very smooth. We departed the aircraft feeling valued customers. The overnight sector TG 475 BKK/ SYD on a 747 and seated in a similar area was again a most pleasant flight where we had great views of the lights of some major cities, was able to get some sleep and the meals were sufficient and tasty. Flying on the B747 is rapidly coming to an end. It will be a sad day when these comfortable aircraft with ample seat pitch disappear from our skies.

✅ Trip Verified | New is not necessarily always better. SYD-MXP BOEING 747-4 / A350–900. Flight on B747 seated in bulkhead seats to BKK although nothing special – was a pleasant flight. Good legroom, edible food and attentive cabin crew. I remember that boarding in Sydney was a little ‘chaotic’. Flight TG 940 was on a A350-900 from BKK to MXP and was something I was looking forward to flying on for the 1st time. Can’t understand all the hype about this aircraft. I thought it was noisy (even compared to a aging 747), the seats in row 61 were decidedly uncomfortable offering very little under thigh support, I could feel the seat frame through the hard cushion, entertainment system not user friendly and problematic. Frankly, we were glad to get out of the seats in Milan. Thai meals tried to appease the Italians on board and were a dismal failure - not Thai food nor anything else. My Thai wife was in tears in not being able to eat the food on offer on her national airline. I was hungry during the night and went to the galley to ask for a snack - no snacks or fruit. Cabin crew less than impressive – I noted that before take-off - when instructed to arm doors and ‘cross check’ – that 2 of the crew I could see did not cross check. Cabin crew made themself scarce during the night – not coming around to give out water or juice. They never asked passengers anywhere that I could see - to put their seat back upright during meal times - necessitating us requesting those in front to do so . Seat belt sign on during turbulence but people still wandered off to the toilet without crew intervention. The 2nd sector of this trip was memorable for all the wrong reasons as it was and not what we were expecting from Thai. At least we departed and arrived safely on-time.

✅ Trip Verified | Flew Thai Airways from Copenhagen to Melbourne via Bangkok. Both flights departed on time. 1-2-1 layout on both aircraft. The seats were comfortable and extended into fully flat beds. The mattress was an added bonus that added to the comfort of the 'bed'. The cabin on the first flight (CPH-BKK) was a little too warm. The service was outstanding and the menu choices were extensive and excellent. However, I did not eat the breakfast on the first flight due to a lack of appetite. The A350 was the superior of the two aircraft. It was much newer and it had a more spacious layout with a higher ceiling. It had lower humidity and quieter engine noise. The mood lighting was more relaxing. The free WIFI voucher (for the first 100mb) given out on the A350 (BKK-MEL) proved to be useless as it kept on going round and round in circles. It asked me to keep on logging in to the plane's WIFI even though I was already logged in. I gave up and watched a couple of movies. The IFE on both flights worked well but choices were limited. Overall, two excellent flights and good value for money. The lounge in Bangkok was excellent and the shower was greatly appreciated. I will fly with Thai again.

✅ Trip Verified | London to Bangkok. Good flight despite a few little problems, Seat and in-flight entertainment good, Food very nice and plenty of choices. I find this aircraft A380 not as good to travel on, the crew have too many people to look after so the service is disjointed and sometimes very poor. Not helped by some passengers requiring attention every 5-10 minutes!

✅ Trip Verified | Bangkok to London. Really great daytime flight to London. I prefer the A350 to the A380, the service is far better not too many passengers for the crew to look after and addressed by name, nothing any trouble you just need to ask. Seating great, Inflight Movies very good choice and meals were very tasty. They go the extra mile, all seats have aisle access and face forward.

✅ Trip Verified | Karachi to Kuala Lumpur via Bangkok. Third time I have flown with Thai but it's my first time on the KUL route. It was overall a good experience, the only real complaints are that every meal included a rice and meat dish. Also cabin crew are friendly and help you out. I will definitely recommend this airline.

✅ Trip Verified | Do not use this airline for connecting flights! Flight delayed by 55 minutes meaning that I had 15 minutes to transfer (stopover time was 1hr 10 mins). Staff provided false reassurance that everything would be okay and not to worry as next flight to Seoul would be in an hour or two. I had to catch this specific flight so I ran as hard as I could and managed to transfer within 15 mins. The plane shut the door as soon as I got on board and departed. Upon arrival, my baggage was left behind in Bangkok. Next flight was ~9 hours time. The staff in Bangkok provided false information. If I had missed this flight I would have had to spend the night in Bangkok. Bag was suppose to arrive at the place I was residing at 9:00pm (14 hours after arriving in Seoul). Bag did not arrive until 12:30am the next morning. I made a complaint on the day and still have not heard back (2 weeks after the incident).

✅ Trip Verified | We flew from Perth to Heathrow via Bangkok in late May 2018 and back again in late June. I had never flown long-haul before so had some reservations beforehand but I found it a better experience than I expected. I'm fairly tall but I had enough legroom in both planes. The cabin crew were efficient and we got served plenty of food and drink which was of a high quality. In-flight entertainment was good - I watched 5 movies and a number of TV shows. No problems with our baggage either. We had a 2 night stop-over in Bangkok on the return flight and I left my camera on board the plane. When we got back to Perth a couple of days later I phoned the local office of Thai Airways and they could not have been more helpful. They said they could see what they could do to help me recover my camera. They phoned me about a week later saying they were still looking, and then the next day phoned to say they had found it and would I like to pick it up from their Perth office or the airport. I chose the airport and got it back the next day. And I wasn't charged a cent!

Not Verified | Phuket to Bangkok. Great flight for a really good price. Ground staff at Phuket was excellent! They even helped change my flight to an earlier one because my original flight was delayed by a couple of hours. The service on the flight was good but it could’ve been better in my opinion.

✅ Trip Verified | Brisbane to Munich via Bangkok. Brisbane - Bangkok No delays, good flight, nice crew, food was ok (had a veggie meal). Other airlines have a better entertainment variety. Toilets were clean. Bangkok - Munich plane was a bit older than the other flight. Crew members who served the area I was sitting, were a bit unfriendly. Asked if I could have a croissant for breakfast as my chosen meal was without (got just a scrambled egg with potatoes that I didn’t eat) after they finished serving all passengers. They looked at me and said Empty, but I could see that they had croissants in the baskets left (I was sitting next to the kitchen).

✅ Trip Verified | Bangkok to Auckland and back. Part of the Turkish airlines ticket from Europe to New Zealand, this was quite disappointing. Thai is behind the industry standards when it comes to economy product : old entertainment with poor selection of films and small monitors, catering average with the cheapest plastic, no amenity. Despite not being very old their Boeing 772 look very tired. Cabin crew nice, however some crew quite robotic. A lot of better options now around to choose from. I really had better expectations. On a positive side: both flights on time.

✅ Trip Verified | Brisbane to Phuket via Bangkok and back, on Boeing 787 and two on A330. Nice catering with tasty but sometimes too spicy dishes . New & fresh B787 aircraft. Mostly nice crew (3 of 4 flights we had an excellent crew). Generally high quality of service, great business class amenity kits. Nice Bangkok business lounges with great shower experience. On B787 Thai Airways saved on the video monitors so it is not adjusting to the front seat reclining position. It makes the overnight flight horrible in terms of the entertainment - you can't see the picture good enough. The transit from international to domestic flights in the Bangkok Airport is very crowded, long and disorganized. Inconsistency with crew. On Brisbane-Bangkok-Phuket-Bangkok sectors we had great crews with very attentive flight attendants but on a Bangkok-Brisbane sector crew have been inattentive, not friendly and not trying to be welcoming.

✅ Trip Verified | Horrible, cramped A380. Not cleaned properly by Heathrow staff, video screens filthy and toilet used was dirty. Food was average. Cabin crew disinterested. Return flight cancelled due to "commercial reasons beyond our control" - only advised when we arrived at the airport.

✅ Trip Verified | Singapore to Bangkok. I find inconsistent level of service flying Thai. My recent flight was an evening flight and I guess the crew were tired and no smile which was ok. However during meal service, I requested the steward to ask the passenger in front of me to put his seat upright as it was impossible for me to dine properly. The light steward reply was “you can ask him yourself”.

✅ Trip Verified | Melbourne to Milan via Bangkok. Top service, excellent food, good wines, all possible amenities, comfortable seats and amazing ground staff which helped out in a professional and helpful manner when the flight was cancelled. Can Only recommend it.

✅ Trip Verified | Bangkok to Manila. Thai Airways is amongst the best airlines in Asia with their gracious and polite cabin crew who are always immaculately dressed. The cabin is well maintained and looks clean and it is always nice to have a drinks and snacks service followed by the meal service there after so that you don't have to wait too long if you boarded hungry or thirsty. On THAI, the food is always good and drinks plentiful. The inflight entertainment is always well stocked with recent movies and TV programs.

✅ Trip Verified | Manila to Phuket via Bangkok. Ground staff were friendly in Manila however when we are about to board they informed us that there will be a delay as they need they check the aircraft which is fine. They informed us it will only take 30 minutes. After that they let us board the plane, the FAs some were friendly some are not. I have issues with my seat and I asked for the assistance however he shrugged and said and I will do it for you. I thought we are about to take off however we are delayed again of another 30 minutes.. I’m so disappointed and I missed my connecting flight. Good thing the ground staff in Bangkok airport helped me to get another flight to Phuket.

✅ Trip Verified | Delhi to Phuket via Bangkok. As soon as I reached Bangkok airport for changeover flight to Phuket, not a single staff was there to actually help me with the changeover or guide me regarding the next process which was visa on arrival, as it was my first international trip these guys kept telling me you will get assistance on ground. Though no one was present to guide. While returning back through the same airlines, again I landed at the same airport for changeover. Though ground staff was present this time, but she guided me in the wrong direction which created unnecessary confusion. On raising this issue with Thai Airways, he was so adamant and so rude that he said it's ok since you were able to make it. What if I would have missed my flight because of their staff inefficiencies? Staff on the flight were rude, just after one glass of whisky he ignored when asked to refil the glass. After more than 20 minutes on raising the issue to more than 3 staff, the glass got refilled. One of the worst airlines I have traveled through in recent times. Domestic airlines are far better in customer service than Thai Airways.

✅ Trip Verified | London Heathrow to Bangkok. On our flight last week there was a noisy crowd of men on the plane who were drinking and who the cabin crew had to ask to keep the noise down on a few occasions. The hostess looking after our section was probably one of the most miserable I have seen. Never smiled, was abrupt and generally had attitude if not really caring. Not all of the crew were the same thank goodness. Overall I was quite disappointed.

✅ Trip Verified | Bangkok to Hanoi, I request for Moslem meal it was on time. The plane was clean and enough leg space, the flight was on time. One more thing was really appreciate I asked them I wanna pray, they bring a cloth and asked me to come to business class where the space was enough to stand and sit during the prayer.

✅ Trip Verified | Vienna to Bangkok. The food was atrocious. The worst meals we have ever had. The flight attendants were rather absent during the 10 hour flight. Hardly any water was provided. That said, the plane was half empty so plenty of space. The choice of movies is rather poor though. I think you’re better off flying Turkish Airlines or Emirates.

✅ Trip Verified | Bangkok to Tokyo NRT. I chose Thai airways based on the aircraft type (a380) and price. I bought three tickets for my family, and we paid extra to sit in the upper deck. Check in was a complete nightmare, the queue at Bangkok airport spanned about 200 metres, luckily we already checked in online and the bag drop counter had a waiting time of only 10 min. Unfortunately the lady who attended to us was quite impolite and we had better experiences in the past. Boarding was an absolute nightmare, people just kept flowing in. Although we were the first of the economy passengers we didn’t get in quickly. The flight attendant at the main door is polite, and welcomes me onboard. I have to walk all the way to the back of the plane and then take the rear stairs. There is a huge amount of storage on the upper deck. You’ve got side bins, and the overhead bins aren’t like the 747 bins, they’re quite big. This flight to Tokyo was quite full, with the premium cabins having a 100% load factor. We took off, and service started with a cocktail snack and a drinks service. Strangely, on the upper deck, both aisles are served by the same cart, starting with the left side. Since it’s only 7 rows I didn’t mind. Breakfast was a choice of fish or omelette, I chose the fish and it was a very big portion of snapper accompanied by Japanese rice, which was very good. My seat mate didn’t finish her omelette entree, so it’s a hit or miss! The seat itself is comfortable, I had the front row so it was a comfortable flight. Entertainment wasn’t too good, choices are slightly lacking. WiFi is a rip off, as $34 for 100MB of data is way too expensive if you compare it to airlines like Finnair who charge less for the entire flight. An hour before landing, ice cream is distributed. We had one go around during landing, and after landing, I passed customs in a breeze, but the baggage claim wait was a nightmare. It took approximately 30 minutes for one bag. On the return trip, the bag drop looked so long, so we did something unusual: We went to the United counter and asked them to print boarding passes for us, And it worked! We did have to ditch a flip knife though, as we didn’t check any baggage. Boarding was really efficient as they sorted out the passengers by zone at the gate. This flight, I was surprised to know that the purser and three other flight attendants were from my previous outbound flight! Unfortunately, on this flight, I didn’t have a bulkhead seat, and it wasn’t as good as the first flight, but still okay, since I was on the upper deck. The food on this flight was pretty good, and service was similar to the outbound. The difference was that on this flight, there was a self serve drinks counter in the galley. On this flight, I decided to ask for some business class food, and they gave me two to try, and both were pretty delicious. They were also nice enough to plate the food like they would serve it to a business passenger! The landing in Bangkok was surprisingly loud as we may have landed on a groove. The captain of this flight was kind enough to be standing in front of the first class section and said goodbye to every passenger. This flight was very worth the money, as it was quite cheap, and I was able to book extra legroom seats free of charge. I already booked another flight with thai, and I’m hoping I could survive 12 hours in the same seat! I would highly recommend Thai if they are cheap.

✅ Trip Verified | Milan to Bangkok. I fly Thai Airways because it is the best way of flying! I had a wonderful safe flight from Milan MXP to Bangkok. Thai Airways ground staff and the airport staff have been very kind, all the ground process were very smooth. The Cabin Crew members provided an excellent service, their kind manners, smile and hard work made my trip lovely. They were always present in the cabin, a praise to all flight attendants o board! Pilots kept us informed during the fight about the expected turbulence, and all the relevant information about my fight. The aircraft cabin was very clean and comfortable, amazing temperature (not too cold or too hot). Food was delicious, tasty and different options were available. Two delicious hot meal service have been offered. Duty free products are many, cheap and nice: great opportunities for shopping. Seat is very comfortable, clean with lots of space for the legs in addition a comfortable pillow and blanket is provided. The flight was on time, wifi was available, inflight entertainment is simply amazing, varied and interesting, a camera is available to look outside. Smooth as silk! can't wait to fly Thai Airways again soon!

✅ Trip Verified | Bangkok to Brussels. I have always been reluctant to fly Thai Airways in Business for a number of reasons, but this time has proven to be something different. The business class cabin crew introduced themselves to us and greeted us by name. The service has also become more personalised in many ways from no longer putting food on the tray all the way to frequently (almost every half hour) attending passengers who were not sleeping during those times where most of the passengers were asleep. Apart from an immensely improved soft product, the seats on this particular equipment is new. The seat reclined into a full flatbed where you can really get a sleep. Thai now provides you with one pillow, one extra pillow for lumbar support and an extra padding for sleeping. The IFE was also very responsive and the inflight WiFi which all business passengers were given 10MB trial for free was also quite fast. Overall, a pleasant surprise, over my last Business Class trip with Thai Airways 1.5 years ago. I am now really considering them for long haul flights again, given that the equipment is new.

✅ Trip Verified | Bangkok-Krabi-Bangkok with Thai Airways. Very quick check-in in Bangkok. On time flights, including hot sandwiches and cold and hot beverages. IFE as an international flight. New seats, rather hard. Staff extremely friendly, as usual on Thai. Krabi airport is not coping with volume of passengers and check-in as well as boarding were extremely messy. Not airlines fault.

✅ Trip Verified | Manila to Bangkok. Chaotic check in at terminal 1; very slow; many queue jumpers - unclear which line to stand as internet etc lines etc. Very few facilities in this old terminal - stumbled upon the Manila Club which is a pay to enter lounge. PP750 for drinks [including alcohol] and snack type food. Free wifi. All in all a quiet oasis in a noisy uncomfortable terminal - recommend it. Told to go to gate and had to queue for over 30 minutes. Boarding was stop start. The IFE wasn't working. The food was really spicy and I couldn't eat it. Free wine and spirits. Eventually arrived 30 minutes late into Bangkok; bused to the main terminal. At least there is a benefit to that as not far to walk to immigration. Took advantage of the fast track service from BFS Premium Services.

✅ Trip Verified | Tokyo Narita to Bangkok. A rude chief flight attendant on TG677. I am puzzled why Thai airways have a habit of changing the aircraft closer to the flight date. This time the plane was down-graded from an A380 to a 747-400. We had the unpleasant experience with this rude male chief flight attendant. Our seats were 23A-B so we left our hand-carry items in the overhead compartment that was labelled as that. Then rude attendant telling us that we should be putting our belongings in the next compartment instead. The funny thing is that this compartment was not even labelled and how will we know that this compartment was meant for us? Relocating our belongings was not an issue for us but the tone of this attendant was off putting. I thought cabin crews are meant to assist passengers when needed? Very bad to see such individuals as it really destroyed the whole flight experience for us.

✅ Trip Verified | We chose to fly Thai Airways direct to BKK over the BA flight on the same route largely due to seeing the favourable reviews and ratings for economy class. With Thai tickets being slightly more expensive than BA at the time, we thought the extra cost would be worth it. It really wasn't. Our flight was delayed due to bad weather, which of course can happen, but the 1 hour we waited for our plane to depart we were unable to access the entertainment. It didn't become available until about 30-40 minutes into the flight. None of the March entertainment that we'd seen advertised was available on our flight, and we were flying on the 17 March! We were disappointed to find no vegetarian meal available. We had not pre-ordered this, and there was no option to pre-order through the app. I have now tried reaching the airline through their live chat, but have received no replies to my request. We also had problems with the check in process at LHR and the bag drop queues were long and slow.

✅ Trip Verified | Jakarta to Brussels via Bangkok. Tried to book my tickets with 2 different banks, 3 different cards and several times of trying, every time my payment was rejected. Therefore I couldn't book the promo ticket anymore on the return date that I chose first. I contacted my banks and they both said there was no problem on their side at the time of payment. Thai Airways doesn't take any responsibility in solving this problem although it is impossible that the payment problem was on our side.

✅ Trip Verified | I fly Thai Airways because it is the best way of flying! I had a wonderful safe flight from Bangkok to Taipei. Crew members provided an excellent service. Pilots kept us informed during the fight especially because in Taipei the weather conditions were quite bad. The aircraft cabin was clean and comfortable, food was delicious, tasty and different options were available. Duty free products are many, cheap and nice: great opportunities for shopping. Seat is very comfortable, clean with lots of space for the legs. The flight was on time, inflight entertainment is very good, varied and interesting.

✅ Trip Verified | Manila to Bangkok. Fast check in at airport (given priority because of having a walking stick); didn't have the seat that I had previously reserved because it was a different aircraft but given the equivalent seat. Boarding started a little late but was efficient and fast. Flight was a little late leaving and with headwinds ended up being almost 30 minutes late into Bangkok. Luggage was available by the time I had cleared Immigration. Flight was uneventful, there was a reasonable selection of films. Lunch was served and there was a choice of meals. Cabin crew were friendly without being in your face.

✅ Trip Verified | Sydney to Kathmandu via Bangkok. While it was a perfectly adequate flight, from this (24 hours of flying) experience, Thai airways is 3 star, not 4 star. There was nothing bad about it, it's just that it wasn't good. The food was average, there was entertainment but not a huge range, the seats were fine but not that large, the one time I needed an attendant it took me five minutes to track one down.

✅ Trip Verified | We flew to Beijing with Swiss and connected onto Thai Airways flight to Bangkok 90 mins later. Delayed luggage, our plane arrived in Bangkok at 11:05 AM. One Backpack with the clothes of me and my son was missing. No problem - that happens! So we bought some short trousers, swimming trunks, t-shirts and thongs for the day - till the luggage arrives (290 US$ for 6 items). The luggage arrives at night time. In Thai regulations you can read. "Timely Delivery of Baggage THAI commits to make every reasonable effort to return any Mishandled (delayed) baggage hours within 24 Customers must report any missing baggage upon arrival and in writing in order for THAI to commence baggage tracking. If you have expenses Because of baggage delay and are eligible to receive compensation, we will compensate you for reasonable and Necessary out-of-pocket expenses." We did all these things and now Thai airlines writes that they did the delivery what within 24 hours so They don't have to pay anything. We like Thai Airways, but we don't understand why they make a new regulation!

✅ Trip Verified | Travelled from London/LHR to Bangkok in First Class. This was the first time using I've used Thai Airways for many years as I usually travel with Emirates. Firstly the good. As a first class passenger you get a choice of Star Alliance lounges at the airport including Uniteds flagship Global alliance lounge. This IMHO is by far the best lounge. Boarding was a breeze and the FAs welcome you on board with offerings of Champagne (Dom Perignon) and other soft drinks. Whilst not an enclosed cabin such as Emirates or Etihad the position of the seating means you do have some privacy from other passengers. Service on board was very good though mechanical. I did have to ask for vodka to go with the caviar. On the airlines stated previously the FA would ask if you wanted it. First world problems! There is no dine on demand either. The screen isn't as big as Emirates and seems further away but the entertainment package was fairly good and kept me occupied for most of the flight. On landing at BKK there is a buggy waiting to take you the to the Diplomatic fast track immigration counter, once through you are met again by ground staff who will then get your bag from the carousel for you. The service was exceptional and more akin to that of a VIP passenger The bad. Not a lot really. I found the bed not particularly comfortable but then I'm picky and the onboard service isn't as polished as Emirates but given that Thai was a lot cheaper its certainly one of the better FC airlines. One major issue is that you get very little free WIFI (10meg if I remember correctly) and then have to pay a Kings ransom for more data. In today's connected age and given the cost of the flight I would of expected this to be offered free of charge as other middle-eastern airlines do.. On the whole I recommend Thai's FC offering.

Flew Thai Airways from Hong Kong to Bangkok. Fantastic service from the main purser. He really made me feel like a valued StarAlliance and ROP Gold member and made the trip one to remember. Would have liked to have seen a better more recent movie selection and a better headset quality but overall this was a great trip.

✅ Trip Verified | Bangkok to Sapporo was the good flight. The cabin crews are very helpful and nice. Thai airways always give you a welcome service on board, so polite and always smile. Foods was fine, warm and tasty. However, the aircraft is quite old. I search for the information about that aircraft and found that its age is around 20 year. However, there is no tear on the seats but you would find some stains on the seat. the leg room and seat width are standard for economy class. The entertainment display is a bit small and low-resolution display because it is an old aircraft. Everything is good. Strength : warm service, nice and helpful crews. Weak : pricey ticket fare, old aircraft

✅ Trip Verified | Kuala Lumpur to Bangkok. I was in the wrong and late for my flight but my friend online checked me in and called a favour so staff would help me when i arrived. But when I arrived staff said she was finished working and left. The plane ended up delayed because the staff were told to wait for me. Clearly staff aren't communicating.

✅ Trip Verified | Chiang Mai to Frankfurt via Bangkok. Our dog can be temperamental with strangers, so it was critical for us to bring her as excess baggage on our flight when we were relocating from Thailand to Portugal. When we booked our flights, the booking agent at the Thai Airways Corporate offices told us that a dog up to 40kg (animal and crate) would be $750 USD to transport her as excess baggage to Europe. The agent’s quote was consistent with the Thai Airways Pet Travel policy found on their website. We arrived at Chiang Mai International Airport on Christmas Day with Tam, and all of our belongings approximately 2½ hours before our flight. We provided the ticketing agent with the printed reservation confirmation (including all of the updates) that had been provided to us by the booking agent at the Corporate Offices. When we checked in, we had other issues regarding our baggage and associated fees but that is secondary to what followed. We loaded Tam (crate and all) onto the luggage scale and the total weight was 39.8 kg. Shortly thereafter, the ticketing agent told us that Tam could not travel with us on our flight because she was over 32kg. This was in direct contradiction to what the Thai Airways website says, as well as our reservation confirmation that we made in person at Thai Airways Corporate office in Chiang Mai. There we stood at the Thai Airways counter on Christmas day, after months of preparation, checking and double-checking that we had complied with all of the travel and export requirements, ensuring that the 40kg. weight limit was allowed and documented on our booking confirmation, in total disbelief. We spent 2 hours at the ticketing counter dealing with an agent who seemed entirely indifferent about the circumstances. The only explanation that she was able to provide was “Bangkok not accept”. We had to ask for a supervisor and eventually the highest person in charge for Thai Airways at the airport. After speaking with the Supervisor and being told once again that Tam could not fly with us, the Duty Manager eventually came down and told us that the booking agent in the Corporate Offices should not have made the reservation for our dog. On 2 January, I sent a lengthy email to three Directors at Thai Airways describing our experience. Several days later I received an email confirmation from Thai Airways Customer Relations Dept. that they received my email and would be conducting an investigation into our situation. On 10 January, I sent a follow-up email about our case. On 12 January I received an email from the Chief of the Customer Relations Svc. Dept. regarding the investigation that they completed on our case. In the Chief’s response, she acknowledged that Thai Airways Staff at CNX was in the wrong and should have accepted our dog on our flight, but she indicated that because we were given additional baggage allowance (as a gesture of goodwill) that there was nothing further Thai Airways would do for us. On 12 January another email was directed to Customer Relations, the Chief, Directors and VP's. In it I expressed that while we appreciated the gesture, including the additional bags was a soft cost to Thai Airways and that it surely did not compensate for their error. I also highlighted that bringing Tam on our flight as excess baggage was the single most important factor in selecting Thai Airways. As 01/18 I have heard nothing further from Thai Airways.

✅ Trip Verified | Bangkok to Paris. We boarded over 4.30 hrs late, with excuses but without the slightest snack. The staff smile can never make me forget this unpleasant adventure. Clean comfortable seat, Thai food too spicy cannot eat, also cannot change. It's a pity for me, never again Thai Airways.

✅ Trip Verified | Jakarta to London via Bangkok. Boarding at Bangkok was a bit disorganised and we departed one hour late due to 'short flight time' - the crew was efficient and polite but not particularly friendly and there was no attempt made to personalise the service. About 1 hour after take off a crew member asked me if I would change seats from 12A to 12K so that a family could sit together - I reluctantly agreed and the crew stood and watched as I made 4 trips through the galley with my drinks, nuts, books, gadgets, carry on luggage etc - not one offered to give me a hand. The catering was fine although nothing out of the ordinary. The seat was comfortable enough and there's plenty of space to spread out. The IFE is poor - way below what you'd get on SQ or Emirates - even Malaysia Airlines is better in this regard. They gave out a 5mb free wifi card - paid wifi is really expensive. Overall it was just OK.

✅ Trip Verified | Brisbane to Bangkok. Thai Airways is not a premium airline in my opinion. Boarding was via bus at Bangkok airpor. Staff are very unfriendly and lazy. No Thai smile on this flight. Food the worst I have had on any airline.

✅ Trip Verified | Flew Bangkok to Incheon via Hong Kong. Thai Airways is known for its service. I believe they certainly achieved the service. The cabin crew's service was beyond 'nice'. They were willing to help at any given time, and when I informed the crews that the restroom was a bit dirty, (because somebody decided to throw the toilet paper to the toilet and flush it) they rushed in to clean after saying 'thanks for informing us'. I really loved how they handled that issue without any frustration. Brilliant work ethics were shown there. The aircraft itself made me think like 'well, cabin crews deserve a better plane than this!'. Seat was very uncomfortable because of the metal box that was sitting under the seat in front of me - and my seat wasn't the only seat where I could see those fixed-metal boxes and I was (by the way, I'm not that tall, I'm only 1.78m) forced to spend the most of the flight with one leg stretched all the way, and another crammed in. Only positive I can think of is the fact that the seat formation was 3-3-3 instead of 3-4-3. However, the reason why I gave 1 star in seat comfort is because I would've given a 0 if this 777 was 3-4-3! That metal box is very annoying, so be sure to check your seat before you book your seat. IFE wasn't good. Not only were the contents missing, but display itself was a mess. My eyes started hurting after 2 minutes of movie watching, and I couldn't see anything from the movie properly. If I had an option to not have IFE and not have the prementioned iron box thing, I would probably choose not to have IFE. (It was that miserable). That's the reason why I gave a 1 in IFE. Food was good except for the fact that one option ran out. That's the mere reason why I gave four on that category. Well, I wouldn't recommend you to fly this airline if you have alternatives like Emirates, Singapore Airlines, etc if you're flying 777-300. If your flight is with the relatively newer fleet, then you might take a risk, but I wouldn't advise that, as Singapore and Asiana were cheaper that time, but I decided to take a risk and got the 773. To conclude, my flight to Incheon was not good. The service was perfect, but the fleet wasn't.

✅ Trip Verified | Taipei to Bangkok return. Good trip with all flights on time. Priority immigration and security at Bangkok is a godsend. One drawback is that it is obvious Thai has cut back on their catering. I miss the sumptuous cheese platters. The lounge they use in Taipei now is a real drag, very poor food and drink selection (not that their old lounge was any better).

✅ Trip Verified | Bangkok to Frankfurt. After take off a full dinner (with electrical candles) is served on this flight. Breakfast served on this flight before landing in FRA and you can choose your own breakfast in the evening. The seats for business class are very comfy since you get full leg room width which give you much more freedom in movement during sleep. The screen is huge (approx. 17 inch). The remote control is a tough screen type. There are 2 type of seating at TG for the A380. The new one is slightly better with better remote control. Some how the floor is very noisy during the night when staff are moving around. The amenity kit is okay. The headphone set for long haul is a noise cancelling type and is very good.

✅ Trip Verified | Denpasar to Rome via Bangkok. I could not get to Bali to get my flight to Rome with Thai and I contacted them a few times. There's no way to communicate with THAI after 5pm and on week ends and when calling the New Zealand customer service they were not able to help me. I was redirected to Bangkok where they weren't able to help me. The only answer I got was to cancel the flight and buy a new one. I have never seen such lack of customer service.

✅ Trip Verified | My not entitled to any miles flight was delayed about 65 minutes. This they announced 10 minutes past the official boarding time. So I left the lounge, which is temporarily before security, and was not in the mood to go back. The first and only announcement from the gate agent was that the flight was delayed due to late arrival of the aircraft. Then no further announcements. Shortly before the new departure time projected on the screen, I could watch the crew leaving the the aircraft for a break. Still no information. On board the crew admitted that we were delayed due to incoming connecting passengers. The flight itself was eventless and the business cabin quite empty. Old layout with 170 degree recline, but comfortable for a short domestic flight. After all I was very sorry not to have take the Thai Smile flight in economy plus, as they are more punctual. You do not get any Star Alliance miles credited, but they are about 30%-35% cheaper. So this was probably my last flight with Thai Airways when flying domestic in Thailand.

✅ Trip Verified | Melbourne to Osaka and returning from Tokyo/Narita in Business. Thai is a good airline but is let down for Business travellers by the connecting airport in Bangkok. At the departure gate for my two outbound flights there was no separate security queue for premium passengers, and there was no separate boarding queue either (you have to fight your way to the front of the general boarding queue). The lounge I used at Bangkok was very crowded. The airport is poorly signposted and the strange layout means there are very long walks from gate to gate via the security checkpoint. Security staff, both at the security check-point and again at the departure lounge, didn't seem to have heard about the famous Thai Smile. On board I found the seats comfortable on all three aircraft types, though the B777 doesn't give you the same privacy as the A380 and A350. The crew were smiling, polite and friendly. My vegetarian meals were pleasant and varied. The flights operated on time. At the other boarding points (Melbourne and Narita) Thai uses the Air NZ and United lounges respectively, which were both more pleasant than Thai's own lounge at Bangkok, though at Narita the food and drink choices were limited. At Melbourne and Narita a priority boarding queue was in operation.

✅ Trip Verified | Kuala Lumpur to Bangkok. Overall service was not friendly. Food average in business class. Seat was not tidy and not clean. Inflight entertainment was bad.

✅ Trip Verified | Chiang Mai to Bangkok. Worst airline with terrible customer service. This flight was purchased between 3.30-4.00pm for a 720 pm take off on the in the same date of flight, the flight was delayed two times and thus caused me to miss my connecting flight on a different Jet Airways ticket to Mumbai. At the first onset of delay I notified the flight crew that I had a connecting flight and they assured me there would be no problem due to this 20 minute delay and I would be able to make my flight. Then there was a second delay and I got really nervous, I again went to speak with the flight crew at the boarding gate and one lady reacted very poorly shouting and ranting to cancel my flight because I would not be able to make it, this made me very nervous so I asked for the supervisor, she said I may not be able to make the connection but she would notify Jet Airways and the ground crew. When we landed 45 minutes late, no one was alerted to help. The staff was completely unhelpful, eventually the duty manager came and he said it was my fault that I didn't have enough time to make the connecting flight. Jet Airways said Thai Airways needed to send an email about the delay and the problem could have been resolved. It was a horrible experience,.

✅ Trip Verified | Milan to Brisbane via Bangkok. Would not fly with Thai Airways again based on their low and inflexible baggage allowance. Despite numerous bags ahead of me being underweight I wasn’t allowed even a kilo extra weight. Unfriendly ground service in Milan. Not worth saving the £100 when considering the stress. It was my own fault for not checking closer.

✅ Trip Verified | Flew Bangkok to Phuket with Thai Airways. Great aircraft with 1-2-1 configuration, comparable you find on Alitalia or Iberia. So seat very comfortable in any position. The only setback on that seat is the table that restricts you more than others in your possible seating positions. Awfully long boarding with busses at far away stand. Nevertheless they started just 30 minutes before take off time and as I had priority boarding I was one of the first on board. We were the leaving after an hour. They announced that the delay is due to the long ground transport procedure, but last entering passengers where connecting from international flights, which is shown with yellow stickers they need to wear to pass immigration at the end destination. So I guess the connecting passengers where us delaying in the end! Flight itself ok, but they did not distribute any headphones on the short flight (1h 10 min) so I could not really enjoy other entertainment than route map. Food and service on the flight good.

✅ Trip Verified | My flight from Zürich to Bangkok, and vice versa were a comfortable and pleasant one as always, i feel like my holiday starts already since i'm on board (but not yet at the check-in), their on board service is warm and efficient. Their inflight entertainment is awesome. I've tried other few airlines in past few years but i prefer Thai Airways service and food, now i came back to Thai airways for good. The only one downside on my flight to Bangkok was that they ran out of thai food option. Their service got faster in a positive way. Their thai food on the way back was awesome, the portion got somehow in general smaller than few years ago. Unfortunately, their ground check-in service at Zurich airport was fast but somehow provided by a cold swiss lady without any charm unlike usual Thai airways service.

✅ Trip Verified | Bangkok to Melbourne. I was looking forward to this flight. What I experience let me think that Thai is on an upward slope. First, the plane didn't dock at the terminal-finger and 250+ passengers had to get down stairs, take a bus, get up again to get to the airport. I didn't mind, but seeing the fathers carrying the strollers and the mothers carrying the crying kids, and seeing the people having problems taking stairs, I thought it would have been easier to relocate the plane instead of relocate 250+ passengers. Once on board, apparently, things got delayed and the flight crew was pushing people to move quickly instead of helping passengers. The food was ok, not special, but they totally skewed up the vegetarian options. My seat was broken and extremely uncomfortable. And in order to get some water during the 9 hours daytime flight, I had to get to the galley. All in all my impression was, that this airline does not deserve the high rankings.

✅ Trip Verified | Flew Thai Airways from Bangkok to Munich. Seated in emergency exit row (in front of lavatory), with a large amount of leg room. This was the best seat and the most convenient. Excellent experience with good food in economy class and friendly staff (ground staff and cabin crews). Nice Silk class lounge, avoid main lounge after check-in business class (always crowded).

✅ Trip Verified | I have been flying Thai Airways for the past 20+ years and I have noticed quite a deterioration in quality and service levels especially to Asian and India routes. Ticket prices have increased markedly over the years and possibly now much higher than other carriers on the same routes. A Bengaluru to Bangkok return in business class is about THB40,000 (US$ 1250) which is exorbitant for a 3.5 hour flight. For this price, there is no Jetbridge services and passengers need to walk down stairs and bundle into a crowded bus that takes a very long time to reach the arrivals gate. The aircraft put into service is a bit old and worn. My main grouse is the price. I checked out a BKK-HKG flight recently and price on TG was about THB12500 while Cathay was THB8,000. What a difference!

✅ Trip Verified | Munich to Osaka via Bangkok. Avoid B747 Business Class where ever you can! First: it is a mystery to me how you can waste such a lot of space for such an uncomfortable seat. It is not angled lie flat or even flat at all. I wouldn’t care about an angle, but these seats are too short (I'm 1,86m) and have several angles, so at maximum you can lay back somehow, and the footrest isn’t stable, so whenever you move (even in turbulence) it will sort of “swing”. Secondly: service shows much effort but little result. For instance: There are attendants all over the cabin, but if you need any kind of refill (wine, coffee, water) you have to go to the galley and ask for it. Thirdly: the Lounge at BKK: completely overcrowded, had to wait for an hour to take a shower (which was a mould lover’s paradise), and don’t even think of the famous spa, if your transit time is below 5hrs. In a nutshell: outdated product, inefficient service, poor lounges, not worth the money. On their 747s I would not even call it a Business Class. A good premium eco will be a much better product and deal.

✅ Verified Review | My wife and I decided to fly Thai Airways as we had flown with them a number of years before and had a good experience. On this occasion there were a few issues. The first leg from London Heathrow to Bangkok was excellent, flew an A380, great flight. The second leg from Bangkok to Sydney was on a clapped out 747, the flight itself was mediocre but the service was very poor. The major problem was on the last leg from Bangkok to London Heathrow, we were supposed to fly an A380 but apparently the plane was "broken", however, it seems the plane had been unavailable for at least 7-10 days prior without a replacement A380 being found. After a delayed take-off, which again appears to have been the case for more than a week, we shuddered home on a 777, must be the noisiest plane I have flown on in 40 years. I booked a long-haul flight on an A380 as I am very tall and the leg-room is usually good and the comfort is usually excellent. Not so the 777, my knees were in constant contact with the chair in front for a 12 hour flight. If I book an A380, I expect to fly one just like if I book a Mercedes I don't expect a Ford! No more Thai Airways for me.

✅ Verified Review | Singapore to Bangkok, it is more the normal than the exception that you are forced to take an airport bus from the plane to the terminal. Bangkok airport being Thai Airways home base you should expect that you would get premium service but not with Thai airways. You may be packed in an old bus like cattle. There is no customer service. Not worthy of Star alliance. as this is a low cost quality.

✅ Verified Review | Delhi to Bangkok. I was really excited as I had never flow Thai Airways business before. A 10 minute delay which was due to late arrival of aircraft can be ignored. However, overall not up to expectations for a business class flight . Attendants service was superb and serving of food and drinks was top notch. Being vegetarian had pre-ordered the Asian vegetarian meal. Food was about average. I am somewhat disappointed that even though non-vegetarians get a full 3 course meal comprising of salad/starters, mains, dessert and cheese tray why are vegetarians served a single tray of food. I am sure airlines have enough food experts to devise a lavish vegetarian meal for its business customers. Seats very bad on 777-200 with little to no lumbar support and limited recline.

✅ Verified Review | I went back to visit my family in Thailand and got a one way ticket back to London with Thai Airways. I have been warned by many Thai friends that I would not receive a good service on this airline plus Thai Airways is always the most expensive. I decided to book because I wanted to experience 'the service' and I have hadn't flew with them for long time (my last flight with Thai Airways was in 2007, I was a little kid could not remember anything). I got a one way ticket for 25250 THB about = 580 GBP for one way. On the day I flew, I was almost the last one entering the airplane since I was enjoying my shopping time at BKK duty free but the air crew still welcomed me with a smiley face. Since I was one of the last onboard, I did not have space in over head cabin to put my carry on bags. The purser assisted very nicely. He took my bag to put in somewhere in the back and told me that he will take it back to me once the plane departed. He took another one to his room and suggested I do not put valuable items in either bag until I get it back. After the first meal (I did not eat much because I was not hungry, it was 1 or 2 o'clock in the morning in Thailand). I was asleep for long time and once I got up another staff member asked if I was hungry or want anything else like a sandwich or something. It was totally different to what I have heard from other people so I did not expect this much better service to happen to me. The seat was new and comfortable. Once we arrived all the crew were sending passengers out of the plane with Thai style greetings. I don't know how can they do that after a 12-hour flight, really impressed.

✅ Verified Review | Paris to Bangkok. Friendly staff, but they do not let you mix Thai and European meals. They refuse to serve you a European starter and a Thai main course. Totally stupid. Then i ordered the salmon with beurre blanc sauce, but here was no sauce; after I asked them i was replied that they forgot it. I ordered a white wine listed on the menu, but there was no white wine, the flight attendant replied that the catering also forgot it. My friend asked for another wine, same reply, When you consider that Thai is the most expensive airline from Paris, you expect more than that. One more round trip to use my miles and I will be done with this airline.

✅ Verified Review | We’ve flown to Asia few times before. Used Fly Emirates Airline and our preferred Singapore Airlines. We always read reviews regarding airlines mainly about on-board service and leg room as my husband is quite tall 6’6”. We’ve chosen Thai Air this time despite mixed reviews regarding leg room. I can truly and honestly say what a pleasant surprise. Our flihgt from London do Bangkok was full. My husband chose the seat by the window. When we got seated he said straight away it is going to be fine, not to worry. What a relief. We both had enough leg room as well as seats were wide enough and very comfortable. On board service as well as food and drinks were brilliant. We’ve had a very comfortable journey and even more comfortable on the way back from Bangkok to London as there was an empty seat next to us. Even though me and my husband we stayed in our seats for the whole journey. Friendly and nice flight attendants, nothing was never a problem. Thank you very much for making our trip very comfortable and enjoyable.

✅ Verified Review | Bangkok-Shanghai return. Boarding in Bangkok started very close to the scheduled departure time by which time the gate was crowded with passengers forming queues voluntarily. When boarding finally commenced, passengers were boarded according to classes and row numbers. The gate agents had the boarding process fully under control which was brisk and orderly. An earlier start to the boarding process will be more comfortable for passengers who just want to get settled in rather than stand around at the gate area. Cabin crew was on hand to welcome passengers on board and were present throughout the cabins during boarding. The cabin was clean and bright. It was nice having seats of 2 to 3 different colours randomly scattered throughout the economy cabin making it vibrant. The cabin crew first came round with a packet of snacks followed by a drinks service and then a meal service. 2 options are available for the main meal. I opted for the curry snapper which was good. At the end of the meal service, Chinese tea and green tea were served together with tea/coffee. It is always a treat to fly with THAI as it has consistently provided excellent F&B and a delightfully warm inflight service.

✅ Verified Review | Milan to Bangkok on the A350. Thai Airways is my choice of airline, the best airline. Safe wonderful service, it has been a memorable magic experience, silent cabin, comfortable seat, fast wifi, amazing inflight entertainment. Great value for money, extremely genuine professionals cabin crew, people makes the difference! Food was delicious. I would recommend to fly Thai Airways.

✅ Verified Review | Brisbane to Bangkok. Apparently Flight Centre buy up all the worst seats on planes then guarantee lowest price to customers. We were placed in noisiest part of plane and entertainment system didn't work. The cabin staff were excellent. They moved us to another noisy place and, the entertainment system didn't work. 9 hour overnight flight can't sleep, can't watch a movie. Return flight was supposed to be Yangon - Bangkok - Brisbane, but weather turned bad in Myanmar, all hot air balloon flights cancelled, so we decided to go to Thailand. We did this with Bangkok Airways who were easy to deal with and terrific. However, to cancel the Thai Airways leg from Yangon to Bangkok would cost us a AUD300 each. That is a total rip off. Don't book with Thai Airways.

✅ Verified Review | Perth to Bangkok. The Perth check in was not smooth, the staff did not seem to know what he was doing and he actually confused with my ticket. Air hostess attended bell after 20 mins with no apology. Worse customer service. Food was overall average.

✅ Verified Review | Hong Kong to Auckland via Bangkok. Thai Airways had the best price on this long route with a short stop over in BKK was happy to choose this, and the experience has been very satisfactory. A380 was very well maintained, 1x2x1 flat bed very impressive. Cabin crew are smiling and helpful. Enjoyed their food and AVOD very much. Later on, from BKK we flew on a B777-300 with also the new 1x2x1 flat bed, a full flight, but service did not suffer. It was still the same good service with a very good selection of 4 main courses (available for longer route) for dinner, plus desserts etc. Crew are present throughout the night flight with drinks and snacks etc. Managed a few hours of sleep and woke up to a delicious breakfast. Arrived on time and overall, very satisfied with my choice. Definitely value for money there.

✅ Verified Review | Milan to Melbourne via Bangkok. Flying on the A350 was a great experience: Cabin extremely quiet, comfortable seats and very large IFE seatback screens. Excellent range of latest release movies and tv shows. Reclining the seat causes the seat to slide forward, which slightly reduces legroom. Personally I like this, as it means reclining doesn't trouble the person behind. Meals were ok, though not wonderful. The child meal we booked for our daughter (for both sectors) was delivered on the MXP-BKK sector but wasn't loaded on the BKK-MEL sector. Cabin crew on the A350 or at least the one crew member looking after our seat (33A-C) didn't smile once in the 10+ hours on board. She was quite abrupt at times during meal service, which is disappointing and very uncharacteristic for Thai crew. The crew on the second sector were much nicer. Friendly and professional at all times. TG 461 BKK-MEL was a 777. Noisier than the A350 with smaller IFE screens which had much less clarity. The 777 seats are comfortable, though the legroom wasn't as good as the A350. Again, the food was ok though not as good as Thai flights a couple of years ago. Overall a reasonable experience with both flights on-time.

✅ Verified Review | Delhi to Phuket return, via Bangkok. Awesome experience with food, IFE and staff. Whilst coming back the IFE froze but the cabin crew were so nice and changed our seats to premium economy, that all in all it was a very good experience. Although this airline has a smaller share than others, if they can uphold the same standards they will surpass other airlines.

✅ Verified Review | Delhi to Beijing via Bangkok. Warm enduring service is what I really enjoyed on Thai. The cabin crew in business class are excellent and have tremendous experience; even offering light meal or drink options if you are not hungry! I love that Thai serves iced tea - they have a great sour iced tea as well. While the food was not anything to write home about, the service is from the heart. I was surprised they did not have chocolate on board. The hard product differed on each aircraft with the uncomfortable recliner seats on the Delhi-Bangkok-Delhi sector and a much better 1-2-1 lie-flat seat (still tight) on the Beijing sector. IFE was absent on the Delhi-Bangkok leg and there was a limited selection on other routes flown. Seats seemed worn out and tired. The loos were clean and fragrant with L'occitane amenities. Amenity kits were given out on all flights; again different ones on both sectors. Ground service is near absent - priority bags came last and as a business class passenger there are no priority benefits. Would recommend, although the Bangkok airport is a near nightmare during early morning transits due to insane line-ups, even if you are in J class!

✅ Verified Review | Chiang Mai to Bangkok. I booked this ticket specially to get a ride on the new A350 on my way to Bangkok. The flight was smooth and really quiet. The crew members are polite and very efficient, served a hot wrap, a bottle of water and coffee in such a short flight. Only issue is that the flight was delayed for about 40 minutes and no explanation was given. Also when flying domestic on this wide body jets expect remote parking and being bused to the terminal which in my case today added another 20 minutes to the delay. Despite the delay the rest was really good.

✅ Verified Review | Auckland to Milan via Bangkok. Both flights went smoothly without problems, great service and food with Thai smile. I choose Western food out of Auckland and Thai food out of Bangkok and was not disappointed. Instead the AB350 we had an old Boeing 747 from Bangkok to Auckland, and luckily I got a seat in the First compartment, their seat and especially flat bed were much better then the new seat on the A350. The big difference to carriers from the Middle East is the staff: one feels like home in Thailand, with very friendly and efficient staff with a Thai smile. In transit in Bangkok Airport I took a free massage (neck and shoulders for 30 minutes) which is free for business travellers at the Thai Spa, and was a very good refreshing experience.

✅ Verified Review | Milan to Auckland via Bangkok. Smooth travel with great Thai smile. Both flights went smoothly, the food was excellent with choices of Western or Thai food. I choose Thai food from Milan to Bangkok and Western food from Bangkok to Auckland, which was a mistake: I recommend to choose Thai food out of Bangkok and western food out of non Asia destinations. The Italian food served looked better then the Thai food out of Milan. The A350 is the latest aircraft of Thai and amazingly the seats on the newest aircraft of Thai are less comfortable then on the old B777; especially the flat bed on the A350 is less comfortable, has less space (length!) then ones on the B777. Everything on the A350 (including washrooms) looked smaller than the B777.

✅ Verified Review | Bangkok to Tokyo, the plane interior, cabin crew and food seem to be a huge downgrade now. Seat was not clean, still have some rubbish in the seat pouch. Crew could be more polite. Food was awful and didn't give much choice for beverage.

✅ Verified Review | London to Bali via Bangkok. Thai Airways left my luggage on the way to my destination. They said it would be on the next flight. After persistent emails the only places I could get responses out of were the Bali airport luggage department and their twitter account. Both of which consistently knew nothing and send me away to contact other departments and email addresses. 6 days later they found a bag that matches mine. Upon confirmation it was clear the bag never left England. As I was no longer in Bali I requested the bag to not leave the country and be sent to a home address as sending it to Bali would cause it to be further lost. The next day I get an email saying "good news" we're sending it to Bali right now. To which I got a boat back and two hour drive, plus a hotel to get to the airport to find they decided to put it on the next one. Eventually I got the bag 16 hrs before my flight back to the UK. The whole thing cost me a fortune and I was one of several people this happened to on the flight. Further to this the flight was pretty poor with meal choices that ran out.

✅ Verified Review | Bangkok to Hong Kong. As evidenced by the last 3 of 4 international departures with Thai Airways from Bangkok, they seem to more frequently be parking their aircraft at a remote location and then busing passengers which is a headache and not a comfortable start to the trip. The aircraft was old and worn with IFE of poor quality. The inflight meal this time was quite bland and poorly presented. With the flight half full, a little more effort could have been put into attentive inflight service.

✅ Verified Review | Singapore to Bangkok. Last minute booking - check in staff were friendly and assigned a window seat exit row. Plane was in very good condition and I like the colours throughout the cabin. Initially we were delayed boarding but they managed to make up all the time with a super quick boarding even though a full load. For a 2 hour flight I thought the food was excellent. Crew were friendly enough though not super friendly but got the job done efficiently with a smile. It had been a long time since I had flown economy and I was pleasantly surprised! Entertainment section was pretty good decent amount of shows and movies.

✅ Verified Review | We flew from Dubai to Phuket via Dubai. I have flown on Thai Airways before, and was very happy, but there seems to have been a change in the quality of the overall service. On the flight to Bangkok, dinner was served, cold! Drinks were hard to come by. The seat was uncomfortable and there was a serious lack of leg room. The bottom of the magazine holder was damaged and the magazines kept sliding through. The tray table arm was damaged and the table listed to the left, with anything placed on the tray and table wanting to slide off. Then on the flight from Bangkok to Dubai, the tray table arm was also damaged and listed to the left, so drinks wanted to slide off. The magazine holder was damaged and magazines slid out. The arm rest was broken. The toilet floors were wet. The selection of movies was poor on all flights. All in all, a very unpleasant experience and as my daughter says, we will only fly Emirates in future.

✅ Verified Review | Bangkok to Chiangmai, fantastic service for such a short flight. With a new A350, seating was comfortable and IFE was excellent. As it was a domestic flight, headsets weren't provided but the IFE worked with personal headphones. A warm snack and drinks were served efficiently, with a smile.

✅ Verified Review | Chengdu to Bangkok. I was impressed with the level of service provided by cabin crew. Granted, the flight wasn't full, so they may have had a little extra time and energy to serve the passengers who were on board. Meal service was efficient and well-executed. IFE was old so the resolution on the screen wasn't great, but adequate. Despite a delayed departure, we made up time and managed an on time landing. Great job!

✅ Verified Review | Excellent flights, London to Bangkok return, both on time. Aircraft was very quiet and comfortable. Service onboard was very good despite both flights being full in economy. Food was good and entertainment system was fine. Even managed to get some sleep on both journeys. Overall, very happy to recommend this airline.