Thai Airways

✅ Trip Verified | 30 mins into flight the screens went blank along the row of three seats. I brought this to the attention of a flight attendant in the galley area – who was irritated but did offer to have a look as soon as possible. Waited 30 mins – nobody came to look at the screens. I asked another flight attendant who looked at the screens and said “I’ll get them reset”. Waited another hour - nothing happened. Asked yet another flight attendant who said “they will be reset”. I asked how long this might take – a shrug was the response. Over the next hour we asked attendants twice more about the progress with no further information being forthcoming – we had lost faith in the ‘it’s being reset’ comment. Now 2 hours 30 mins into the flight a ‘minor manager’ arrived to offer us “compensation” – a choice of ‘2500 Thai air miles’ or $100 off our next Thai Air flight. We explained that this was not compensation because as we were unlikely to fly to Thailand again the offer had no value to us. We asked to speak to the ‘manager’. After another 30 minutes and now about 3 hours into the flight the ‘flight manager’ arrived and explained that no other offer of compensation was available, but, she would take my email address and we would be contacted after the flight via email with an offer of compensation. The flight manager apologised for the failure of the systems and said that she understood how disappointed and inconvenienced we were by the equipment failure – this was the first apology received. As of now, 21 April, five days after the flight no contact has been made to my email address. I would like to point out that all power to the systems in our row of three seats was off. Obviously, we had no access to any of the ‘provided’ films or other entertainment/information. As we had no power to the row of seats it was not possible to ‘call’ an attendant; so our contact was achieved by repeatedly moving through the cabin to find an attendant. We had no lights to read from. This was a problem as the passenger in the window seat was trying to sleep so had shut the window. This passenger was woken up and provided with an eye mask and then opened the window so that it was just possible to read, but with difficulty. There was no power to charge phones – so whilst I was able to watch my phone for a while, this became impossible later in the flight. There was no air ventilation from above and at times the space was very stuffy and uncomfortable because of this. We would also like to point out the poor communication with flight attendants. Until the ‘flight manager’ spoke to us three hours into the flight none of the attendants had apologised or shown any sympathy. I felt like I was an inconvenience to the attendant and found their manner short and off-hand. We did appreciate the apology of the ‘flight manager’ and the offer to reach out and contact us after the flight – it is a shame that this did not actually happen. We remain very disappointed in the lack of facilities available to us on the flight and the manner in which our concerns were dealt with by staff. It was without doubt the worst long haul flight we have experienced in many years of travelling.

✅ Trip Verified | Thai cancelled the flight and put the passengers through hell, not having a clear plan set up for hosting us at hotels, etc (I had to take my own cab to a hotel that eventually we heard about, an hour or so after waiting at luggage). Then I was put on another flight via Singapore. The flight was about Oct 10, 2023, and per EU regulations, Thai Air owed us compensation. They would bounce me around during calls & emails and finally said an office in the USA had to provide the compensation. It is now 19 April 2024, and I have yet to hear or receive anything from them. I will never book with Thai again and suggest you strongly consider other options yourself. Their flights may be cheaper than others, but you get what you pay for. In fact, you don't even get what you pay for at a lower price.

✅ Trip Verified | This was a codeshare flight with Turkish Airlines. We tried to book seats before departing Bangkok, and could not. My husband and I ended up in the middle seat of 3 seat plane - behind each other. We ordered vegetarian food, and got inedible vegan food. Obviously Thai Airways does not know the difference between vegetarian and vegan. Cabin crew practically non existent after serving food, staying at the back. Entertainment poor selection. No blanket on my seat - had to ask my husband as he was not using his for the overnight flight. No amenity kit provided. Would not recommend Thai Airways.

✅ Trip Verified | I had to reschedule a flight. It was impossible to do this online. Getting hold of anyone in customer services is an absolute nightmare. The phones are hopeless. If you search around online you may be lucky to get an email address that someone will answer. It wasn’t as if this was a cheap ticket. If you need any kind of money back, including for a flight cancellation, then after they have helped themselves to a sizeable slice of your pie, you may wait months without any updates or contact.

✅ Trip Verified | It took the airport 1 hour plus to attend to me after i had forgotten my cabin bag at security screening. Consequently I missed the flight and they would neither provide a refund or reroute me to the next flight. I reported the forgotten baggage to immigration desk at 7:50 PM and was attended to by the airport staff at 9 PM for a flight at 9:35 PM. I had 35 minutes to redo the security check, claim the forgotten luggage and take the airport train to the gate - an impossible feat to achieve!

✅ Trip Verified | We flew Thai Airways again. This time from Bangkok to Frankfurt round trip. The first leg was day flight which we enjoyed very good service. The check-in was smooth and the aircrew onboard were friendly and helpful. We enjoyed a nice meal and drink served with efficient and fast service. During flight we also had snacks i.e. sandwich, fruit and soft drink. The flight was smooth and we arrived a little early than schedule. The second leg back to Bangkok was night flight. The check in which serviced by Lufthansa staff had some problem with my seat which was changed unnoticed but this was solved before our boarding. The service by aircrew on board was excellent eventhough the flight was fully booked. The food was very good and tasty both dinner and breakfast. Of course the crew privide some snacks during the flight which we were very much appreciated. We arrived on time. Excellent flight and service.

✅ Trip Verified | Passengers embarking on what should have been a routine journey with Thai Airways found themselves stranded in a vortex of incompetence. With a delay stretching five hours, the airline failed to provide customer service beyond the instruction to wait in limbo. Neither sustenance nor refreshments were offered. Highly do not recommend.

Not Verified | Poor cabin service and ignorant staff. Multiple attempts to get an attendant and they just keep turning the call light off until you give in. Food ordinary with no coffee served after the meal and no rubbish collected. Check in easy and quick. Baggage delay on arrival- more than 1.5h.

✅ Trip Verified | Older aircraft a little worn but still comfortable. Food and service is sensational, Thai Airways never get this wrong. Inseat tv was slow to respond and ear phones are uncomfortable to wear. Got moved to a empty seat towards the front of the plane was very appreciated

Not Verified | I book a ticket Bangkok to Hanoi for my wife December 26 on Thai Airways website. The system charged me twice. I called immediately Thai Airways and the agent told me yes I see you will be refund in two weeks through your credit card. Two months after despite new calls to the airlines and many mails I do not receive any refund. I am a ROP member of Thai Airways and do not understand the behavior of the airline. Unbelievably dishonest. Cannot trust them any more.

✅ Trip Verified | Thai First Class provides excellent service. The flight attendants were just that, very attentive. Food was of superior quality. The seat is large and comfortable. There are only two rows of 4 seats each in this cabin. As this was a morning flight I didn't sleep. At the airport, one is attended by an airline employee from check-in, through immigration and on to the first class lounge.

✅ Trip Verified | Check in was slow due to some disorganised passengers ahead of us and one person who kept pushing in the line. The Indian check in agent did her job, but there was no warmth or friendliness from her. Then one of our bags was put behind the check in desk while the others went down the belt. I had to insist firmly that the bag be put on the belt and I then watched it move on as far as I could. Unfortunately boarding is run by Air India staff and I am so glad that I cancelled our original flight with them. Boarding was a shambles and once we got down to another jetbridge, Air India staff were waiting insisting on searching people's hand baggage. I was asked stupid questions like if i had any scissors, lighters etc - my reply was no, but these would have been picked up by security screening if they were in our bags. Finally we got to the aircraft and had the Thai crew in sight, what a relief to see some friendly faces. Once in our seats I made myself as comfortable as possible as I was not feeling well. Unfortunately the aircraft was stuck on the taxiway for about 20 minutes waiting to take off most likely due to the incompetence of Indian Air Traffic Controllers, but the crew did their best to keep us informed. I tried to sleep and did not eat any food offered to me, but my family said that it was inedible and they weren't sure what it was - certainly not food that would have come from Thailand. The seat was very uncomfortable - hard seat bottom and it did not recline, I had a sore back when we arrived in Bangkok 3 hours later. I was disappointed that the crew closed off the window shades so you couldn't look out the windows. There was a limited variety of inflight entertainment available, but adequate for a 3 hour flight - not enough for a long haul flight. On arrival, we got off the aircraft pretty quickly and as usual ... all of our bags were waiting for us by the time we arrived at the baggage belt. Back to the start - as I mentioned earlier, I insisted on staff putting my bag on the belt, not leaving it behind the counter. I assume that If I had just walked off, then that bag probably would not have made it past the counter - and a little surprise for anyone who would have opened it - my son had vomited over his clothes on the way to the airport and we put them in that bag before we went to the check in counter. Basically - make sure that all tags and bar code labels are removed from your bags before checking them in and make sure that you actually see your bags on the belt and moving down the belt before you leave the check in counter. This will reduce the risk of you losing your bags. We have gotten 3/4 of our way around the world so far and have not yet had any luggage go missing.

✅ Trip Verified |  Business class seat/comfort is on par with BA/Lufthansa etc. Not as good as Qatar/Emirates etc, but better than most. Service was excellent. Food was delicious, well presented. Good wines etc. Entertainment had a good choice. Flights roughly on time despite huge snowstorm in Stockholm. Good transfer service in BKK so kept connection. Very modern A350 plane. Overall, I would recommend them and would happily fly Thai again.

✅ Trip Verified | Flew with them 4 times over Xmas/New Year. 3 of the flights were delayed by 1+hrs. Due to the above I missed a connecting flight once, staff on the plane just laughed it off. Wouldn't be picking them again unless I had to.

Not Verified |   I am happy to say that after all the financial trouble Thai Airways went through they are back on track, nearly reaching their brilliant old level. Very good hard product, perfect in time, efficient check-in, lovely, friendly, caring crew, even their entertainment system has changed from below to good average and food was really satisfying. Even my flight from MUC to BKK one month before and my flights to and from CNX were convincing and the prices were not cheap, but very fair. I definitely recommend them again. Well done!

✅ Trip Verified | The cabin is clean. Flight attendants are friendly and helpful. Seats are comfortable and can be reclined easily. The food is delicious and fresh. Flights departed on time.

✅ Trip Verified | This flight used to be operated by Thai Smile Airways, which is currently being shut down. Thai Airways International (THAI) operated today's flight. The biggest change in the operation concerns the business-class food. Thai Smile used to give us a choice of 2 tasty Thai meals (often one with rice and one with noodles). On today's flight, THAI offered no choice. The meal was mediocre Western food: macaroni & chicken in a bland tomato sauce. The dessert was a nondescript cake with a few flakes of coconut on top, versus Thai Smile's usual offering of something that included a lot of fruit. Please bring back Thai food! Both Thais and foreigners like it!

✅ Trip Verified | Flew Thai with my wife. Outward trip has a broken table and return trip ripped my jeans on sharp bit of metal not screwed in properly. Cabin crew wrote a report and took photos, was told to submit a claim to Thai Airways. Despite weeks of producing all documents and photos over emails has a reply saying nothing wrong with seat. Total rubbish and cabin crew report should have reflected this. Basically they are lying, they are now an airline without any credibility. Service is random and all round gone downhill. Have used them and EVA many times along with BA on this leg and sadly as BA have pulled out Thai service is now at rock bottom, no better than a budget airline trading on past glory!

✅ Trip Verified | This is a route which in Economy usually runs about $120 or so. I paid $485 for Business thinking it might be worth a more comfortable ride, even if it’s only an hour. Mistake. The economy and Business seats are exactly the same. Exactly. No privacy. No seat comfort. Nothing. It’s a total rip off. You are crammed together with people with smelly naked feet and your legs rammed against the seat in front listening to people broadcasting soap operas from their phone. What a joke. I’d ask for a refund but Thai Air probably couldn’t even manage that. My advice: just fly economy and save yourself $300. Obviously, I should have known.

✅ Trip Verified | Over the years the Airline & its quality has undergone many changes, but service has been always good. Recently my family & me flew to Bangkok & back by TG-404 & returned by TG-409 flights (after nearly 7 years). The flight TG404 was full from Singapore & arrived 20 minutes late from Thailand & left 20 minutes late but arrived 10 minutes late only at Suvarnabhumi Airport. Service was a bit slow at start but Cabin crew was able to serve all passengers & clear the cabin in the short time of the flight. Unlike in the past, there was no drinks offered first but instead the Meal was served followed by drinks! Seems most airlines are doing this these days. We are Vegetarians & had ordered AVML meals on both flights. The meals were loaded in Bangkok itself & was in general satisfactory. However both meals to & from Bangkok were identical, AVML meals are normally served with Plain Yoghurt, but this was lacking. The toilets were clean & adequate. The aircraft seemed a shade Old but was clean & well maintained. Overall journey by Thai Airways was satisfactory.

Not Verified | Delayed both ways by almost an hour. Flight itself good, nice crew, good food and drink offerings. I tried to change the return to an earlier flight but I found the thai website really hard to use. Loads of seats unavailable on way out only to find a half empty flight. Needed to return earlier but impossible to do on the website which seems very old fashioned and unresponsive.

✅ Trip Verified | Bangkok to New Chitose Airport, Sapporo, by business class on Boeing 787. The flight was smooth from check-in to boarding. The seat was quite comfortable and we managed to have some sleep on the way. The breakfast is OK though not large portion. The service was very good and the cabin crew was quite nice friendly and attentive. On the way back to Bangkok we flew on Economy class. The check-in and boarding was smooth. The seat was very good and the entertainment onboard was OK. However, some of the crew were not attentive on our request (we asked for seat change and a cup of hot coffee but we did not received any response) while the young male crew was nice and responsive to our request for coffee and he did making hot coffee for us right away.

✅ Trip Verified | Lost my luggage, weren't able to provide any details, unable to speak proper English. Eventually delayed the delivery twice, and the luggage never arrived. They provide complete pointless documents to say they did their part. Result: no luggage, no compensation, and the customer service saying it's not their problem. This and countless problem with all their aircraft, really wonder how they are still in business. Note: I'm gold card member.

✅ Trip Verified | Horrible support, useless ground staff at Bangkok. Missed original flight due to an IT issue at the gate. Then given wrong information by the Thai staff over multiple days. Lots of money and time wasted. Horrible staff at Bangkok made problems worse.

✅ Trip Verified | Frankfurt to Bangkok. This time we flew Business class which was very nice. The check-in which run by Lufthansa staff was OK. The cabin crew were very nice and friendly. The seat was quite comfortable and we were able to have some good 4-5 hours sleep along the route. The food was OK, we asked the young female cabin crew for something more hot and tasty. She brought us Hot Tom Yum noodle with onsen egg and shrimp ball which taste very good indeed. We also enjoy breakfast that they served. Overall it was a very nice and enjoyable flight. We flew economy class on the first leg from Bangkok to Frankfurt. The flight was OK but the food was not at their best. The cabin crew was nice and pleasant.

✅ Trip Verified | I was really disappointed when I got on to the aircraft as the seating was worn and looking very tired. Then I ended up having a row of three to myself and then things changed. The food was really tasty and I managed to get about 6 hours sleep. This flight was on time, normally they have an hours delay.

Not Verified | Horrible airline. They changed my aircraft type at the last minute and then told me my seat 16A was broken so they could not allow anyone to sit on it. So they downgraded me to 31A. Later I realized that they had some one seating in my seat, so it was all a big lie. I am a Business Class paid customer and a star gold member and they did this to me so AVOID AT ALL COSTS UNLESS YOU DONT MIND BEING TREATED POORLY.

✅ Trip Verified | Generally pleasant experience. Flight was late departing due to weather in Paris. Limited food choices but food very tasty (especially Thai options). Flight attendants on Paris to Bangkok very task orientated. Very friendly on Bangkok to Melbourne. 777 cabin is a little tired. Seat comfortable but a little tight for someone who is 6ft2. Overall would recommend and fly again.

✅ Trip Verified | Absolutely disgraceful. Travelled with my wife on this airline for our second time and although we had a bad flight with them first time we did not review and decided to give them another chance, a regrettable mistake! The seats were cramped together with minimum leg room on this A350-900, there was a three seat configuration across this narrow jet giving just about enough room on the aisles to squeeze the service trolley through. Throughout the nine hour flight, just two service appearances by the staff. There was no pre dinner beverages served, the food was practically inedible with limited choices and hot and spicy. I have had back surgery in the past and in order to relieve the pain and discomfort of the cramped space I decided to stand up for a while adjacent to toilet area and was soon reprimanded by a rude air steward and told to return to my seat even though the seat belt sign was not on. The management of this airline really need to monitor the poor and unacceptable standards of their air crew and implement some in service training for them. This is my second overnight flight with Thai airways and it appears that their in flight crew sleep better than their paying customers! I will never fly with Thai airways again!

✅ Trip Verified | The flight was delayed more than two hours. The aircraft could not take off due to technical problem. When this occurs it is obvious that the repair will take long hours but the pilot decided to stall us inside the airplane for an hour or more. The flight is now further delayed when we could have boarded right after the pilot identified the problem. Thai airways did not bother to compensate nor even provide the passengers with refreshments and we were assigned to board the plane following a bus ride. I will never travel Thai Airways again. How are you going to compensate me the two hours I lost. Okay they gave refreshments before boarding, I don’t understand why before boarding?

✅ Trip Verified | The worst management I have ever experienced. The flight was already delayed by 2 hours and when we finally boarded, we sat for 4 hours in the plane without taking off and then we were informed the flight was grounded. We waited for 12 hours to be rescheduled without food or water! We received a measly compensation of lounge use that too 4 hours before our departure which was at night! So during the day I had to wander around trying to find a space to sleep comfortably. Extremely appalling service! Would never recommend.

✅ Trip Verified | Used to be the good airline in past but very disappointing to travel with Thai Airways this time. I have reserved three seats prior to flight but very disappointed to know during boarding that they have changed my seats when asked the reason staff said that seats are not reclining, very sad to check during flight that other passengers were sitting there comfortably without any issues. Moreover, staff was not very friendly who interact with us. Food was worse as well. Only thing I like was the timing, flights were on time.

✅ Trip Verified | I boarded in Frankfurt because of the storm to avoid having to take the 1st flight that didn't go: rebooking costs € 1100! Beware of Thai Airways. Been trying to get in touch about this for a month now, no response just that the email has been forwarded. Thoroughly bad in and in a sick money-hungry society, never had such bad service and high costs. Unbelievable. Ben vanwege de storm in Frankfurt ingestapt om de 1e vlucht die toch niet ging niet te hoeven nemen: omboeken kosten € 1100! Pas op voor Thai air. Probeer nu al een maand contact hier over te krijgen geen reactie alleen dat de mail is doorgestuurd. Door en door slecht in en in verziekt geld beluste maatschappij nog nooit zulke slechte service en hoge kosten gehad. Ongelofelijk

✅ Trip Verified | Return leg, flight crew were better as start of the day, food same not great, wine same 2 of each. Plane was cleaner. Entertainment not great, wifi so so.

✅ Trip Verified | Very average business now, seats are poor compared to others, choice of food and quality poor. Wines basically red or white ( 2 of each ) Service was ok, but plane looked a little tired. Plane delayed. Price no cheaper than Cathay via Hong Kong. Thai airways is struggling, not the airline it once was.

✅ Trip Verified | I was 4 months pregnant and travelled alone. I requested a female air hostress to help me put my carry on luggage on the shelf. She complained immediately to her male co-staff. He told if you can bring the luggage then you should carry it. There is no law that we should do this. This time we will do but even if you are pregnant there is no law that tells to help a pregnant person put the luggage on shelf. Both the staffs were so rude and he shouted in front of whole passengers. The law says not to help a pregnant woman travelling alone but what about moral ethics? If your own mother travels with luggage won’t you expect there would be someone to help her on her way? Totally disappointed and upset. Will never travel in Thai airways again

Not Verified | It was a wonderful flight. The seat was comfortable and the food and service was great! The Thai airways cabin crew was happy and smiling every time. It looks that they love to do their job. And also liked the footrest by the seat it was very comfortable most airlines don’t have footrest anymore. I look forward to fly Thai airways again! See you soon!

✅ Trip Verified | Thai Airways used technology to replace various in flight and check in services without a correction/verification feature or providing human support for their technical error. Countless attempted contacts were made via phone calls and emails minutes after error was spotted, everyday for 2 consecutive weeks before trip took place. Assumed that I would be in the safe hand, but no, I was charged extra for no service provided and being held hostage for more payment at the airport check in counter by Thai airways operators. As Thai Airways operators claimed, they are not from the same department, they cannot offer a resolution, they do not know their system, and most unexpectedly they claimed they are not employees of Thai Airways! After hearing these from them, all I thought was to get out of that place immediately and never use them again. I made another payment again, repacked baggage, and dashed through the security clearance check points and the airport to my boarding with less than 1 hour as that operator held hostage to my check in bags. In all reasonable manners, airport manager was not empowered enough to manage the situation and their operators emotions; implemented technology should be well learned and supported if any system restrictions by the operators - obnoxious resistance result to failed implementation; and all passengers should be extended with a peace of mind in traveling, not being expected to pacify it's frustrating employees and dealt with their illiterate knowledge of its own system, and be able to answer why charging passenger when service was not provided to avoid the dispute and stay effective. I will avoid using Thai airways till a positive change observed. Unfortunately, from worse to catastrophic experience this time.

✅ Trip Verified | We flew back from Osaka to Bangkok by Thai Airways but on Economy class this time. The check-in was very smooth and fast. We sat on preferred seat (48 K) and the seat was quite comfortable. Cabin crew were very friendly and helpful. My friend who travel with us had problem with his sat and the male cabin crew was very helpful to change his seat close to us. The food was delicious (we ordered Thai red curry with rice) and the service was excellent. The male crew was very friendly and helpful during the flight. Excellent.

Not Verified | I flew on Thai airways and this is my first time with them for 6 years or longer ! We normally fly on Eva as it’s a world class 5 star airline thought Thai used to be my favourite. So we flew on the Boeing 777-300er and came back on the Boeing 777-300erwhich was older and dated tvs and cabin unlike the amazing (77y) with a luxurious cabin new interior and modern tv screens on seat back. Though my experience was fantastic. The crew are the best I’ve flew on. They were so friendly helpful they even got me a window seat even though I thought there was none available. The cabin was clean comfortable. I was so happy with the seats the food and the entertainment.

Not Verified | I do believe that Thai Airways is known to provide smooth journey experience, but to my surprise during my recent travel with your airlines, I found that there was no priority boarding services offered and It was really difficult to stand in the long queue with my 5 months old infant who was crying inconsolably! Above all the boarding staff were very rude when asked for the guidance. I wonder the way the staff yelled to go and stand in the line as if they are offering any free services! I really felt humiliated by the way I got treated. I wish the airlines will teach your staff to treat the passengers politely and with the deserved respect. In addition that how can the cabin crew forgot to provide life jacket for the infant in case of any emergency landing, thankfully nothing kind of that happened! Hope your airlines provide smooth journey experience next time. Looking forward for positive changes!

✅ Trip Verified | I stopped flying Thai last year because the product had become so poor and stale. However, I genuinely can’t fault the airline this time. I was much more impressed with them. The food was a lot better the crew was less sharp and more friendly. The flight went by without a glitch. Bit bumpy but that was that’s the weather not the airline. Back to being my number one carrier to Thailand.

✅ Trip Verified | First time I was flying back at 1pm rather than 1am. I thought I was going to struggle. That wasn’t to be the case. Nice and easy flight. I do tend to find flying back physically easier, maybe not mentally. Food was good and a sufficient amount of movies to watch. Only downside was the flight seemed to take a lot longer than ever before. Verging on 13 hours plus.

Not Verified | The internet even though I paid was great throughout the flight. The flight crew were excellent and respectful and much on time with everything. I enjoyed the onboard entertainment throughout. Lots of choices from comedy to action movies. The seats had lots of room for my legs for a man who is 6ft. The food was so great both meals. I was really happy with everything they did. .

✅ Trip Verified |  We flew Thai Airways again. This time from Bangkok to Osaka by Business class. The check-in was smooth and we enjoy Thai Airways Lounge before departure. The plane was quite new and we enjoy very good service from cabin crew. The seat is quite good, larger than other Thai Airways Business class. We did have some good sleep before landing. The breakfast is quite good and tasty. The flight was smooth and we arrive a little before schedule. Overall we are very satisfied.

Not Verified | Went from Singapore to Bangkok. Airbus A350 then on from Bangkok to London Heathrow. Boeing 777. Positives: Received 3 meals over 2 flights and all the food was delicious especially the rice. This was as a surprise as didn’t have high expectations for their food. However their was a vegan passenger next to me who was only served fruit the whole flight. Negatives: The seat was uncomfortable and hard with no leg rest but can recline the chair. The cabin crew were no longer in their traditional Thai outfits. They were not that friendly but were present throughout the flight. The ground staff at Bangkok, were not up to the "Land of Smiles" name, and the crews seemed to lack friendliness although they remained professional and efficient. Didn’t use wifi on both flights so cannot comment on their connectivity. Cannot comment also on the in flight entertainment but no doubt there would have been choice. Will fly with them again if you get a cheap deal but Overall average. Disappointing for the money we paid.

✅ Trip Verified | Thai is a very good airline with excellent customer service and food. It is kind of value for money but it just average though. I didn't like though wa the wi-fi connectivity it was not as good as they said, but still I will give it a pass. Everything else was pretty good. So in summary Thai is a very good airline.

✅ Trip Verified | Tokyo-Haneda to Bangkok then to Jakarta onboard their Airbus A330 and Boeing 777, right on the 63rd anniversary of this airline. The Tokyo-Bangkok leg was sublime: the crews, in Thai traditional uniforms, treated us like they were happy to have all passengers onboard this very special occasion. They were friendly, professional, and always present throughout the flight. The seat was comfortable, but they could have added some extra legroom since my leg touched the seat in front of me when sleeping in a relaxed/reclined position, and for the record, I am only 5 ft 6. Ground staff at Haneda were friendly and professional, as well. The positive trend was continued by the IFE system and the food I received on the flight. Not only did I receive two meals, but they were absolutely exquisite, although their rice could use a tad more seasoning to make it perfect. The IFE system on the A330 contained more selections than their 777s, with the same, good level of responsiveness and excellent layout. It was the Bangkok-Jakarta leg that brought the scores down a little bit. The ground staff at Bangkok, as usual, were not up to the "Land of Smiles" name, the crews seemed to lack friendliness although they remained professional and efficient, the seats were a tad too hard although had better legroom, and the in-flight entertainment was an old model that lacked responsiveness and often hung and crashed, although it had good selections and layout. The meal served on this flight, however, were just as delicious as my previous 3 Thai flights. Overall, in these two anniversary-edition flights, there were some downsides that need improvement, especially on the Bangkok-Jakarta leg, but the Thai touch has not completely vanished. I can see that they're slowly but surely going back to its former glory.

✅ Trip Verified | Jakarta to Bangkok then to Tokyo Narita onboard two different Boeing 777-300ERs. I was originally sceptical about this airline, but after trying these two flights, I was genuinely surprised by their service. The crews were absolutely friendly and one of them even went the extra mile to help me take pictures. Ground service at Jakarta and Narita was also fast, efficient, and friendly, but the ground staff at Bangkok were a disgrace to Thai's "Land of Smiles" label, hence bringing the rating down one star. Seat-wise, the Jakarta-Bangkok leg had the more comfortable seat, while the Bangkok-Narita one was on the inferior side, although it had a footrest installed. Meals on both legs were delicious beyond belief, and for the Bangkok-Narita leg, I was served two meals instead of just one that many carriers do nowadays. Their In-Flight Entertainment system was superb in terms of responsiveness, contents, and layout, although the IFE on the Bangkok-Narita leg was a tad laggy due to the age of the system. Face masks, at the time of my flight, were no longer mandatory. I used to be sceptical of Thai due to the recent reviews, but it turns out that they brought me a surprise of my life. Will definitely try them again. They are an absolute star!

✅ Trip Verified | Poor customer service. Not preferable If you are travelling along with your family. Cabin crew not providing first preference to family who are travelling along with kid.

✅ Trip Verified | The flight was on time. I bought the ticket online. I paid a total of 8000 baht for a round trip as an offer was there. Crews were friendly. Food was good. Check in at Dhaka was good.

✅ Trip Verified | I purchased the ticket online and they were offering a discounted rate for a round trip last year. The ground service was good but check-in process was slow. Good food and entertainment inflight. Crews were good as well.

✅ Trip Verified | I took a 9-hour flight from Sydney to Bangkok on March 11, 2023. I specifically purchased a seat with extra legroom as I was traveling with an infant and needed a bassinet. My partner sat behind me. I was informed that I would not be provided a bassinet even though my child met the size requirements because they were 8 months old and not 6 months old. I was stuck in my seat with my baby and unable to even eat. The flight attendant was very rude and told us that if my partner wanted to sit in the empty seat next to me, he would have to pay $120 AUD for a paid seat. I would not have even purchased this seat if I knew I would not be provided a bassinet. As an alternative, the flight attendant offered us worse seats in the back rows, where my partner would also be seated separately. I had an inflatable bed for the baby, which the flight attendant also did not allow me to use. My child had to sit for 9 hours despite not even being able to sit yet and now has a distorted silhouette. I regret purchasing another premium economy flight with this airline before this experience, as it was the worst flight and airline experience of my life, and I will be pursuing legal action. Avoid this airline at all costs!

✅ Trip Verified | Worst customer service of any airline I’ve flown. I booked a changeable ticket but when trying to change it, Thai Airways is making me jump through so many hoops my head is spinning! First, you cannot change online. You must email customer service. Customer service emails you after at least a day saying that you must contact the ticket office of your original destination. No working phone numbers for any ticket offices on their website or Google. The originating ticket office gave me a Thailand phone number to call (no toll free). They finally changed my ticket but said I would receive and email “a couple of days before departure “ to make a payment. The email arrived early in my spam folder and the link expired. I spent an hour on the phone requesting a new link. It took more than 24 hours for them to send a new link (because customer service and the ticketing department are separate and you cannot contact ticketing directly). I finally received the new link, but it’s rejecting every possible card I have and my family has. We’ve tried Visa card, Mastercard, and debit cards from 3 different banks in different names. All are rejected. The banks say no fraud alert has been triggered, the problem is with the merchant. Thai Airways refuses to take responsibility for their antiquated system and terrible technology. My flight leaves in 12 hours and I still don’t have a confirmed ticket! I will never fly Thai again.

Not Verified | Flight out was uneventful and on time. Return flight, all in daylight was OK but several passengers were supplied with alcohol when they were clearly already drunk. This caused two serious disorderly incidents which although dealt with by a number of flight crew was very worrisome. I am ashamed to say the passengers were British.

✅ Trip Verified | Flight TG910 Bangkok-LHR, 12hrs 40 mins. Boarding needs to be more understandable. The Cabin Crew were outstanding on Customer Service, very polite, friendly. nothing was too much trouble for them, they all worked hard. Food was average, seats were a bit tight pitch, although it is new Aeroplane so I thought there would be more space with a 3x3x3 seat configuration as others Airlines 777 can have 3x4x3 seat configuration. At first the cabin was too hot, no personal A/C to adjust, not comfortable but later in the flight Aircon is better. The Inflight Entertainment was touch screen and very responsive but the content was average, music needs updating. I probably would not fly this direct flight again with Thai Air, better to use an Airline that stops halfway, you can stretch your legs have a break from flying at a Hub and get on another flight for the second part of the journey in my opinion but I thought I would give it a try to see the difference. The price for Thai Air is bit high for what you actually get. Date of experience: 31 March 2023.

✅ Trip Verified | Check in was fine. Plane was clean and economy seating, fine. In flight entertainment was weak, films listed under New Releases were certainly not at all new. The visual images were poor - like a video that had been copied many times. The interface was very slow to respond. Staff pretty disengaged. Worst aspect was the food. Really bad. 2 hot meals were served but were mirror images of each other - chicken with rice or ‘seafood’ pasta (just prawns) for meal 1, then what looked suspiciously same ‘seafood’ recipe with rice or the same chicken recipe with pasta for 2nd meal, both with a tasteless piece of cake for pudding. Linguini in tomato sauce isn’t the ideal pasta to eat in the confined space of economy in a white t-shirt! Anyway, as the sauces was totally bland and uninteresting I didn’t bother to try. Chicken was thigh meat that hadn’t been cleared of pieces of bone. For the second meal the starter was prawns (prawn followed by prawn?) but the prawns were still frozen - returned to the staff and did not take them up on the offer of a replacement. Managed to avoid any tummy troubles touring around Vietnam - sadly, not the same when I got home after this flight. Food can make or break the experience of having to sit through a 16 hour flight. It broke mine. After the second meal, which was served half way through the flight, the staff handed out a round of sandwiches in ready sliced ‘plastic bread’ containing half a round of cheese, the other ‘ham’. There was no other filling and looked like they had been rescued from the bottom of a teenagers school bag. I could see that many people hadn’t eaten their main course. Later in the flight I did obtain a nice banana and some cashew nuts from the galley to keep me going. Flew to Asia with Vietnam Airlines - considerably better. Will avoid Thai in future.

✅ Trip Verified | Worst customer service at counter in Jakarta. Had excess weight and system was down so could not pay ahead of time. Showed them system down at counter and they still charged me 3 times what it would have cost to pre-book. Asked for upgrade option if paying for business class. It was around $300, compared to $250 for excess. I was happy with that but they told me they would charge me for my golf bag on top of the upgrade charge. Never will fly them again. $30 to sit in an emergency row, as well.

✅ Trip Verified | Paris to Bangkok in Economy. Plane quite old 777: torn carpet, sidepanels and seats. Inflight Entertainment System not operative as remote control cable was damaged. Return in business, same plane, very dirty pillow. This is unacceptable from Thai Airways. The legendary TG service is gone and this is very disappointing

✅ Trip Verified | If you want to fly direct this is a good flight. Ground staff announced passengers in certain row to board, then failed to give anymore information so all started boarding - it was easy to board no queue. I found the flight too hot for half of the 11 hr flight in row 51. The seat was uncomfortable and a upholstery was bit dated on this 10 yr old 777. There was no personal airvent to control. Food was not great and there was no menu either, only one choice of dish. Breakfast was not great either, lukewarm and uninspiring. The Inflight Entertainment was average. Positive side, the crew were very attentive and polite and friendly and helpful. This is a good flight if you want direct flight without any frills.

✅ Trip Verified | I was impressed with everything about Thai Airways, especially the service on the aircraft. I also like the aircraft, it was Airbus. The seat was big and comfortable. If they provided the entertainment, it would be better.

✅ Trip Verified | We paid for premium Economy as Thai call this Full Flex expecting something a bit better than Basic Economy. Nothing was any different except baggage allowance & change ticket fees. Seats, food etc were the very same this was very disappointing. Anyway for our return flight my wife suggested that we change our seats to a bulk head in front because of more leg room. Although we paid through the nose they still wanted another GBP 78.80 each. I contacted Thai Airways about this on January 25th as I write February 26th no reply. I would advise anyone do not fly Thai because the service is second rate and prices are high.

✅ Trip Verified | From great to not so good. The main issues have to do with communication. I've sent several emails, and not one has been followed up. This is especially bad because there is no one to phone in the UK. I tried calling Thailand and waited 20 minutes on international hold. When I tried to talk about the issue at the airport, they referred me to email & phone. Pretty bad. And beware, when changing your flight, you will need to pay the cost to change your flight (of course). Plus, if you paid for a seat upgrade, you will not get the original upgrade cost back when you change flights, so you will have to pay twice. It doesn't say that anywhere I could find, and no one will reply to emails or answer the phone.

✅ Trip Verified | They are as bad as last time I flew with them, but I had no option this time as there was no other flight. Their Business Class meals are lower than an Economy class meal of any other airline, served on a plastic tray and absolute rubbish. The staff are unfriendly. I don’t know how they can stay in business.

Not Verified | I had booked this trip as a miles trip due to expiring miles, & the cash tickets for these flights were quite expensive. Since we were ROP gold members, we could use the priority counter, which has been relocated to row H at Suvarnabhumi airport, it used to be at row B. Check in was smooth, & since we were flying to Japan, the agent asked if we had filled out Japan Pass - which made us clear immigration and customs really quickly in Nagoya. During the evening, The Royal Orchid Prestige lounge was extremely crowded, however we did find a corner to ourselves far from the main food area, but close to the bar & Halal food area which had fewer options. There was more than enough food and we weren't hungry when the flight took off - so we could get more sleep. I also used a shower suite, where L'occitane liquid soap and shampoo were provided. Boarding was an absolute mess, the crew was late & some passengers did not get their documents properly checked. This was made worse by the fact that gate C1 had very little seating, and lots of passengers ended up sitting on the floor waiting for boarding. We had paid extra to get extra-legroom seats (about 50 USD each) and they were worth it. The purser suggested that I move to the empty exit row seats in the second cabin so that my mum and brother could have a bit more space and comfort. This made the flight much more comfortable for them. I hate short overnight flights, and a departure time of 00:05 wasn't great - no alternatives either. Most of the passengers were asleep before the flight even took off, but I had stayed awake to get a bloody mary from the crew - who bought me one from the galley. Pre-pandemic, Thai Airways had a policy that they would have to serve their gold frequent fliers first. I am very glad that they kept this policy & I was asked whether I would like Omelette with sausage or Shrimp Pad Thai. I chose the Shrimp Pad Thai - which was very tasty & flavourful. I jokingly asked if I could get a cappuccino - which is normally only available for business class passengers. The FA said that she would try to get one for me - which she did, & I asked to be woken up for the meal service. 2 hours prior to landing in Nagoya after some tossing and turning, I was politely awoken & had my breakfast placed on my tray. The crew were all very nice on both flights. On the return flight we flew out from Sapporo/Chitose. The contract lounge in Sapporo had little in the way of amenities or food. Boarding was much better organised on this flight, and we had our meal orders taken after being seated, stewed chicken with mash potatoes or spicy fish curry with rice. I tasted both on this flight and both were very tasty, albeit the fish used is pangas, which isn't that great. Thai used to serve seabass which tastes much better. The highlight of the meal was the cake - a simple vanilla sponge but really tasty. Before landing we were served a spinach pie, which was also tasty but I would've preferred chicken. There was a small issue I had with the crew, on this flight, I found out the tray table wasn't clean when I looked at it during boarding, & the purser walked through & told me to close it for departure - but I pointed out the wet table to her & she called one of the FAs to wipe it up. Entertainment is slightly lacking - they could do with a few more films. Thai is still a great carrier, maybe not as great as the pre-pandemic Thai Airways, I feel like they're 90% of what they used to be in 2019.

✅ Trip Verified | How can any airline justify charging 37 pounds per kilo or 745 pounds for a standard 20kg of extra luggage? When I spoke with the Thai airways representative he agreed it was high but wasn’t able to help. I’m thankful we looked into this before as we were planning to bring an additional suitcase and pay at the airport, which apparently is closer to 60 pounds per kg. Anyone flying Thai Airways be very wary of packing additional weight.

✅ Trip Verified | Extremely poor service onboard. Staff did not smile at all, did not offer head phones (when asked for it, reluctantly threw the head phones to us). 2 meals were one of the worst I have experienced on aircrafts. Over 12- hour flight and not offering drinks in-between meals. Poor choice of movies. Too small space between rows of seats. Very disappointing compared to what this airline used to be years ago.

Not Verified | Never again! The plane is old and the seats are uncomfortable and very cramped. There were only 2 x drinks and that on a flight over 10 hours. The aisle was full of passengers who wanted to get their own drinks in the galley. You couldn't go to the toilet. The food (chicken with mashed potatoes) was disgusting. The entertainment was also very bad. No good films. Only “B” Movies or Thai Movies. We will not fly with this airline anymore. Nie wieder! Das Flugzeug alt und die Sitze unbequem und sehr eng. Es gab nur 2 x Getränke und das auf einen Flug über 10 Stunden. Der Gang war voll mit Passagieren, die sich in der Bordküche selber Getränke holen wollten. Man kam nicht mehr zur Toilette. Das Essen (Huhn mit Kartoffelpüree) war ekelhaft. Das Entertainment war auch sehr schlecht. Keine guten Filme. Nur „B“ Movies oder Thai Filme. Wir werden nicht mehr mit dieser Airline fliehen.

✅ Trip Verified | Worst company ever, give priority to animals such as dogs and cats before they are taking care to an old people little kids and babies. We stand in line in Manila for 2.5 hours without moving from queue lane! I recommend never to fly with Thai airways in any way, my worst waiting experience in the past 30 years.

Not Verified | I was traveling with my parents and they are in wheelchair. Reached Taipei and come to know that Lost 7 check in baggages. Initially I thought I was the only one who’s missing, but later found that there are at least 15 passengers who are missing their baggage. Ground staff in Taipei are inexperienced and they took over 3 hours to fill the form and it was really exhausting for me to wait with my parents. I will rethink flying with Thai again.

Not Verified | We travelled Thai Airways from Melbourne to Chennai via Bangkok and vice versa. We are still not sure on the process to book the bassinet seat and on based on what priority it can be booked. We are travelling with a 9 month old and we will have to sit with infant through out the flight. I know few airlines which provide bassinet for babies until 1 year old. We checked with customer care on the process to book the front row seat with leg space during our flight to Bangkok and they advised us to speak at the counter. At the counter they say the flight is full and asked us call and book before the flight. We somehow managed travelling to Bangkok which is a 9 hour flight with baby in our lap. We had some trouble when people In front of us push their seat back. On our return flight, we checked with them. Please note we consistently called them, no response, mailed them no response. We rang them again and the officer said she cannot book online and we call them some hours before. We did call and still we didn't get the seat. The lady in the counter said we should call and talk. End of story we didn't get seat and no staff is able to direct us on the process to book this seat. In Thai Airways only infants below 6 months can avail the facility of bassinet. I am not sure I saw babies or parents with babies in that seat. In some place they say if we pay we can get the seat. We are pretty disappointed with the service and expect parents with babies or toddlers (under 2 years get some preferences with regards to seat).

✅ Trip Verified | My booked Flight was canceled, therefore I am still looking for a better plan with the same travel date However, the new schedule on 20 January 2023 and 19 January 2023 will not connect anymore with my business in Bangkok and also the class of service wasn't available anymore. The travel agent said I have to pay again if the new schedule was acceptable. This is also advised by Thai Airways Call Center. The schedule and Management consideration must be improved, assist us on time. Lastly, the guest will be decided to cancel this booking while waiting for the cancellation fee from the agent.

✅ Trip Verified | I flew back from Paris CDG to Bangkok with Thai Airways. After so many negative comments about food and service, I wanted to show my satisfaction and my gratitude for a good flight. I arrived at CDG Terminal 2E before 09:00 am, and to my surprise the check-in counters were open very early. CDG Terminal 2E is not my favorite Terminal in Paris, Thai Airways may moved back to the iconic Terminal 1 later, but at the present time they are still using the Air France Terminal. Check-in was fast, passport controls was easy, but the security lanes took over 30 minutes. Boarding was on time and efficient. The return journey to Bangkok was full in Business class and Economy class. The cabin crew in my section were super attentive and very responsive to my demand. I was given a a written menu, not the same as the old Business class menu, but it is a step into a better direction. The catering from Paris was excellent and very tasty and portions were very large. I ordered the Thai dish. Mid-flight the cabin crews came around and served some Thai chocolate ice-cream, a nice touch. In the galley, drinks and snacks were available. The restroom were kept clean during the flight. I was pleased by the service provided and glad to experience the Royal Orchid Service that I knew. They are making an effort to improve their inflight service. If there is one area of improvement is IFE with more movies and more music. Thank you for a memorable return flight.

✅ Trip Verified | A packed and outdated B777. Poor food (to think only three years ago I had one of my best meals in Eco with Thai), downgraded selection of drinks and a very tired cabin crew. To their defense, they worked hard to accommodate all passengers, as far as possible, including some rude passengers travelling back from their holidays. It really impressed me how the crew dealt with certain situations on this long flight.

✅ Trip Verified |   No earphone provided for the flight. Cabin crew said it is because it is a short 2.5 hour flight. It is an 2.5 hour flight and it is quite disappointing. The food is also so so

Not Verified | This was a packed flight with a merry group of beer drinking passengers in my section. There was not a single seat left. The flight was punctual but what I wish to comment on was the friendliness and hard work of the cabin crew who never stopped working throughout the 10 hours of the flight. I went for regular walks and coffee pick me ups and they were always polite and helpful also to the many passengers who required attention. I enjoyed the meals and having travelled with other European carriers I can say that these crews are really on top of the game. In economy we obviously do not enjoy the perks of higher classes of seats. However the personal service was of the same high standard.

✅ Trip Verified | Lovely new fresh airplane. Attentive crew, more likely to be found with Thai on Asian flights than to Europe. Regrettably the quality of food has gone with Thai in the complete wrong direction. However, as prices of tickets are going up, and being a customer, I will start to look now for what really gives me value for money. No problem to get less if I pay less, but if I pay, even in Economy I want something and not what Thai currently delivers. I will be avoiding them.

✅ Trip Verified | Flight service was fine, but inflight entertainment system was quite old/outdated, and the food was awful. The food in particular is a big let down for this airline, and does not give a good reflection of Thailand which has excellent food. Bland, boring and basic.

Not Verified | The previous flight out from LHR to BKK was ok, but this return flight from BKK to LHR was a step up. The staff were fantastic and attentive. A menu was provided and the food, in particular the duck with curry sauce was lovely. We got 2 meals. The cabin was dimmed after the meal to allow people to sleep - this daytime route is always tricky in that you end up effectively having a 31 hour day. The films weren’t particularly great although I found a couple to watch and there was nothing like live TV or sport which some airlines provide. Toilets were kept clean throughout the flight. The hard product was ok, full flat bed, it pays to understand the alternate arrangement of seats close together or wide apart in the middle pair and aisle or window biased on the single outer seats. It’s not the best out there but it isnt the worst either. Pricing is relatively expensive at the moment. I’d say the EVA hard product feels newer and fresher but the Thai Air staff work hard to level the field.

✅ Trip Verified | Definitely not flying with the airline again. I was unable to purchase my flight tickets directly from the airline as they would not accept any of my cards. I had to resort to booking via a third party website, which meant that I could not choose a weight of my luggage. Before check-in, I tried to purchase extra weight online with my booking reference number but I was unable to do so, not even during the online check-in, so I was okay with paying kore at the airport. At Bengaluru airport, I have been told that I am unable to make a payment by card nor cash, only UPI form of payment was possible. For that though, I would need an Indian bank account. I found it ridiculous…how can they offer just this form of payment on an international flight with international travellers. Thankfully, I have friends in India who were willing to make the payment for me but what about the others? Honestly, there is zero logic! Also, it took the staff to calculate the price like 10minutes…Oh and my receipt stipulated that I paid in cash. I honestly don’t know what would happen if I could not make the payment. Thai Airways is way too problematic for me and will try to avoid it at all costs in the future. But i have to say that the staff during the flight were nice and helpful. I don’t have anything negative to say about the service provided. However, it was a night flight so most of the passengers were sleeping. Also want to point out that seats were extremely uncomfortable and I was unable to sleep well. Thai Smile Airways, a budget airline under Thai Airways, was much better in terms of comfort.

✅ Trip Verified | Very unhappy. Next to no assistance from staff. Website not updated with current information. My 82 yr old mum was in distress. the airline preponed the flight with no information to her as a passenger neither to the agent. When we called Bangkok the only option as no local phone numbers on the website for Australia worked, we were told they are ok to give us a full refund or the other option was to take the passenger to the airport and if there is a no show they will try and book her on.

✅ Trip Verified | Their own national airline got delayed by 2.5hrs in a frequent route from Bangkok. However, no information on the departure board till last 20min. No explanation and no service recovery whatsoever.

Not Verified | Unfortunately the in-flight meals have really changed from very good to basic. The vegetarian option is now Vegan Only! No choice! So when I could have had the cheese butter omelette and the chocolate cake. I was only given rice carrot and broccoli and two identical bowls of fruit. The sandwich I was given later was cold mashed potato pea and carrot filling. Really awful.

✅ Trip Verified | This was my first flight with Thai Airways after almost 4 years when they had stopped flying during the pandemic. I was a bit skeptical but am glad I decided to fly. The check-in experience was awful. Once on board, we were greeted by Thai graciousness and got to see the lovely Thai hospitality and colors. The plane was outdated and an amenity kit with poor-quality slippers was at your seat. IFE was appalling. Wifi did not work because apparently, they had to yet arrange for the service although the aircraft was equipped with wifi. There were no menus and the staff just told you briefly what was available. Nevertheless, the meals were very good and were served with canapes, appetizers, a Thai main course, and dessert. with cheese plate Later on, coconut ice cream in the traditional Thai style was served as also Thai iced tea with black jelly. Throughout the flight, the staff were very nice and were ready to assist you with anything.

✅ Trip Verified | First leg on an old Boeing 777 with ok seat pitch. Food out of Frankfurt very bad (seems to be a problem in eco with many Asian airlines flying out of there). The flight attendant in my sector wasn’t very responsive at the beginning of the flight (it took 30 mins to get a drink after food was handed out) but eventually “we warmed up” and finally got all I could ask for. After the usual unpleasant transfer in Bangkok (their security check is simply a pain), onward flight to Jakarta was far better than the first part of the journey. Wonderful plane (new Airbus 350), clean and very attentive crew. Catering much better.

✅ Trip Verified | At the last minute our direct flights was cancelled. That's what happens, and is okay with us. However our new tickets now have a layover in Bangkok for close to 2 hours (Which is the total flight time in the first place) Our only option is only to cancel the flight. But since this change came so late it was not possible to book other tickets. We asked to somehow be compensated, but the message was clear: even though we have made your trip significantly longer, we are unable to meet anyone of your requests. I find it very unsatisfactory that an airline have the power to just don't care about their customers, and refuse to help in any way. Had this flight been departing from EU we would have been entitled to compensation. I find it very hard to fly with Thai Airways again.

✅ Trip Verified | We flew Thai Airways again. This time from Bangkok to Tokyo Narita by economy class. The check-in was not good because of staff shortage and it took us about 1 hour for check-in (even though we did make check-in online). The flight was on time. The service by cabin staff was very good even though we were seated in the rear of aircraft. The food was good and tasty and we were given 2 bottles of mineral water during flight. The flight was smooth and we arrived a little late due to traffic at Narita airport.

✅ Trip Verified | Only words of gratitude for the promptness and attention of the crew to the passengers. Departed on time, back from Bangkok late for 1.5 hours. Good quality food, drinks to choose from including alcohol. Against this background, the work of the customer support service stands out sharply: within 2 weeks they could not deal with booking tickets based on a voucher. Ultimately, we ourselves solved all the problems without their participation. Disgraceful work!

Not Verified | I flew on a Thai Airways Boeing 787-8 from Bangkok to London Heathrow. The crew were very friendly and provided a great service. The catering was on-point, both the Thai and continental options were very good. The entertainment system was good but lacked modernity, as the interface was outdated. The seats were comfortable and had a good pitch and recline. Legroom was also adequate. Cabin was clean too. Very fast check in

✅ Trip Verified | I’ve grown tired of this airline now. I’ve flown in total 6 long haul flights with them and the quality of the product is extremely poor. Every single flight has been completely different, not for the good. The cabin crew aren’t polite, you are very much seen as an inconvenience. The food was terrible. The breakfast on the flight was the worst I’ve ever had. Inflight entertainment if poor, small random selection of films/tv programmes to watch. I was flying with Thai Airways purely because they are direct. However I will now avoid them. I’m very disappointed. Only positive is the direct flight.