TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1013 reviews
4/10
3 star Skytrax Rating
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7/10

TAP Portugal customer review

(Australia)

Dusseldorf-Lisbon on an A319 7 October. I was transferred onto this flight from an overbooked Iberia flight via Madrid so can't comment on check-in process. The flight was on time the seat was fine a small but tasty meal served and service was polite and efficient. I have travelled with TAP several times - this was the first time a place docked in Lisbon at an airbridge a great improvement from the normal tedious process with the buses. Baggage arrived promptly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

TAP Portugal customer review

(Australia)

LHR-LIS on an ancient A320. Flight on time and a meal served. But TAP does not give any reason to recommend it. Plane only about 1/3 full so plenty of space. Check staff at LHR seemed disinterested. Landed a long way from terminal buildings and were bussed. Into the Terminal. If there were an alternative for the route and time I was flying I would choose it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

TAP Portugal customer review

(Portugal)

The flight was delayed 2 hours from original 18.25 with the explanation of poor weather in UK yet the weather was nothing out of the ordinary and most other flights not delayed . The puzzling explanation was compounded when my driver said it was the same 24 hours earlier assuming he was referring to that flight slot. Otherwise no complaints. I wouldn't wish not to recommend the airline in general but for punctuality I am dubious.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United Kingdom)

Travelled to From Heathrow to Miami via Lisbon return. All flights were on time. Staff were friendly & efficient. Good comfortable flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Netherlands)

Used TAP from Amsterdam to Oporto on board a Fokker 100 operated by Portugalia. Flight left on time. Wonderful hot meal offered and fruit portions small but tasty. Crew were professional and friendly. Check in and boarding was smooth. Bag delivery at Oporto took rather long was not busy our flight was the only one arriving. A good experience and everything on board free including spirits.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

TAP Portugal customer review

(United Kingdom)

LGW-OPO-LGW. The flight both ways was pleasant old planes but a meal is served and price is similar to that of Ryanair and easyjet. Both flights departed and arrived on time and for a European flight TAP Portugal is great but for international travel that's a different story.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Germany)

Again a very pleasant flight with TAP. Flown Lisbon to Düsseldorf on September 19 on a full Airbus 319 for 45 Euro. Got a full meal with drinks which is great. Staff nice and professional. Flight 15 minutes late as it came in late from Copenhagen. Captain apologized for the delay as the purser did twice. Board magazine "UP" is very interesting to read.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(United States)

MIA-LIS-MIA A330-200 Executive Class. With the exception of the angled seat which was somewhat uncomfortable in the sleeping position TAP provided better than expected service. Departures only slightly delayed. Arrivals ahead of schedule. Cabin crew provided excellent service and managed to present the vegetarian meal requested at time of reservation. IFE was lacking in variety and quality - too bad no provision for VOD since video just seemed to start and begin without any understandable schedule - music was a better choice. After a second glass of red wine and good slug of Port sleep came quickly!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

TAP Portugal customer review

(Germany)

MUC-LIS: had low expectations about TP and was pleasantly surprised. We travelled with a 2 year old child and the in-flight staff were brilliant looking after us - finding better seats after boarding was completed bringing drinks blankets. Breakfast was delicious and nicely presented but rather small. Airbus had a new IFE with nice map features. Another flight (PDL-LIS) a few days later also very pleasant with nice drinks and snacks offered. We liked TP'S product and will consider them for longer trips as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Qatar)

I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours no apologies - nothing. That was still ok as we were going on holiday. On our return flight TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and check in again at T4. The check-in staff were not very pleasant when we still asked for our luggage to be sent to final destination and told us to go to customer service and not surprisingly the person there was quite rude too. So we had no choice but to check-in to London and hoping with the 3-hour connecting would be sufficient. Then the flight was delayed 30 minutes and then it was delayed 2 and half hours which would be impossible for us to catch the connecting flight. We had to call Etihad and change our flight - at extra cost plus hotel room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no