TAP Portugal

✅ Verified Review | TAP Portugal moved the departure of my flight from Amsterdam to Lisbon by two hours. Therefore I could not take the connecting flight from Lisbon to Miami. Plus, even though they knew in advance, I was not notified. When I tried to check in and noticed the problem called their contact number. It took almost 20 minutes for a representative to take the call. He only offered moving the flight one day or taking the flight to Lisbon and waiting there if they "could" at some point book me with another airline. They did not offer booking me in advance with a partner airline so that I could get to Miami on time to see my family. Terrible service. I am extremely disappointed with that airline.

✅ Verified Review | Worst airline ever. 5 flights altogether with TAP Portugal flying from Terceira to Nantes via Lisbon, all delayed and no apologies given. The food is disgusting. Personnel were extremely rude and unhelpful. The aircraft was dirty. A/C turned the plane into a fridge. I shall never fly with them again.

✅ Verified Review | Flew Dusseldorf to New York JFK via Lisbon. Perfect flight again with TAP. Short haul flight made on E190 Jet. Got my special meal and got even 2nd main course as too much meals boarded. Though 30 min delayed made my conection in LIS without any problem. Baggage load confirmed by a super sympatic purser on the long haul flight. This flight already had already TAP's new business class seats which were very confortable. Service very efficient and meal very good. Amenity Kit is very likely the most original flying around at the moment. Made my neigboor thinking it is a real tin of sardines. We made it on time though thunderstorms in New York area forcing captain taking a more southern route as usual. Safety first, thanks to him.

✅ Verified Review | Amsterdam to Lisbon return. Double the delay of the low cost carriers although double the price. Lousy food. Arrogant but slow and clumsy staff. Seat comfort is an absolute minimum. EasyJet flies this route but chose TAP for timely and quality experience. What a deception. I would not choose this airline again!

✅ Verified Review | Flight from Lisbon to Manchester was delayed by an hour due the late arrival of the incoming aircraft. Boarded efficiently. The cabin was 2x2 comfortable leather leather seats with good legroom (I'm 6 foot). Fare included seat allocation, hold baggage and snacks/drinks. Crew were efficient, professional and friendly. Flight arrived forty minutes late. Generally a great flight and I'd recommend TAP Portugal.

✅ Verified Review | Porto to Berlin return via Lisbon. Uneventful flights, leaving on time and arrived before schedule. Clean and confortable cabins. Crew were professional and smiling. Catering service - poor sandwich but very good beverages. We were a group of 7 and we purchased our tickets several months in advance so we paid a very good price compared with compettion (including low-cost airlines).

✅ Verified Review | Lisbon to Barcelona. The flight attendants put on a stellar performance of their duties with a smile on their face, attending to requests concerning beverages. The snack of a cheese sandwich each time was palatable enough. The seats had adequate pitch and the cabin was clean. The arrival had a negligible delay. The airline can be recommended for a flight within the continent to and from Portugal.

✅ Verified Review | Barcelona to Lisbon. We were charged €35 for a suitcase with a 22kg limit for a flight that is under two hours. The most outrageous and unjustifiable fee I have experienced. Lucky we only had one suitcase to check in per person, the second suitcase costs €70! Check fees carefully before purchasing your ticket, you might find a better priced ticket if you include the outrageous luggage fee.

✅ Verified Review | Terrible customer service. TAP Portugal flight from Rio to London via Lisbon was overbooked and they offered passengers 300 euro to fly with another airline. The only problem is - when I call for an update on my refund, the customer service agents hang up on me! Each time I call I get a different answer, first they could not process the refund due to me not having a Brazilian bank account (I've never lived there), second they told me I must have a Brazilian bank account because I paid in 'reals' which was also incorrect - I paid in Australian dollars and on the third call the customer service rep asked me to send the original refund document in the mail to the head office (Lisbon) in order to receive the refund. When I began to explain that I would not be doing that as I didn't trust it would be handled correctly, I was hung up on. Horrible experience.

✅ Verified Review | Lisbon to Porto. First, they overbooked our early morning flight to Porto. We had no seats and were on standby, asked to check in every hour to see if there was an available seat. There was a flight from Lisbon to Porto every hour with all flights being overbooked! We ended up waiting 7 hours (checking every hour for a seat) till finally after pleading with customer service we got on. We asked them several times to make sure our checked bags got on the right flight (being on standby we had no idea where our bags were). We were assured the bags would be on which ever flight we got on. Knowing how incompetent this airline was, we double checked with customer service. Well guess what? When we finally arrived to Porto our bags were nowhere to be found! We spent the little time in Porto with no extra change of clothes and constantly checking in to see if our bags were found. This airline does not seem to care about their customers or establishing great customer service. The event tarnished our Portugal experience.