TAP Portugal

✅ Verified Review | Porto to Paris Orly. I bought a business class ticket, and when I was seated, the cabin crew announce that there was no service because the lack of cabin crew members. I request if they couldn´t do service on business class, because I was the only one, and the crew rudely told me no. During the flight they only offered me a glass of water. Cabin crew members were very rude, the weren´t polite at all. TAP Portugal never again.

✅ Verified Review | Lisbon to Valencia. Awful customer service! The staff does not know what politbess means. The staff at the gate almost forced me to not take my suitcase on board, even though in the ticket nothing was said about the size of the aircraft and it was clearly stated that two bags were allowed on board. The lady was arguing with me till the last second! For the prices they charge they should teach their staff how to behave.

✅ Verified Review | Rome to Funchal via Lisbon. The flight left Rome with a delay of over two hours due to crew rest restrictions. The flight in Economy was very nice on two recently refurbished A320s. Seats were comfortable and the in-flight service attentive. Food was sandwiches which were decent. Unfortunately on the second leg we had to divert to a nearby airport (PXO) after holding for some 15 minutes due to crosswind exceeding the maximum value. The crew handled this situation well by keeping smiling and to exuding calm. After waiting at PXO for about 1 hour we departed again for FNC, this time landing after a challenging approach. The crew made us feel safe during the trip.

✅ Verified Review | Milan to Newark via Lisbon. While the actual flight was enjoyable, once we landed the horrible experience begun. I picked up my suitcase from the baggage claim to find that it had been smashed. It seemed that it had been thrown since on of the corners was completely crushed as well as the extending handle had been broken. It also was probably stacked under several heavier bags since all the sides were crushed in and everything inside was compressed. TAP has a 150 Euro (~$170) bag check fee, so you would expect 150 Euros worth of service. After making the claim, we never received any confirmation that is was created. When we called, they said that there was never any claim; this launched a new claim process to verify that there was a claim. They finally verify that we did indeed make a damaged bag claim, and sent us an email address to contact. When we contacted that email they sent us a number to call. This sort of forwarding process continued on until we reached a dead end number that just goes straight to voicemail. TAP has the worst customer service imaginable.

✅ Verified Review | Rio de Janeiro to Marseille via Lisbon. TAP operates now 18 A330 between Brazil and Portugal. 3 of them are ex-Singapore Airlines A330-300, 15 are A330-200. Of these 15, 4 have been retro-fitted and have new IFE and full-flat beds. I was lucky to fly on a retrofitted aircraft. It was effectively a brand new experience in most aspects. It is now similar to LH or AF, except for drinks, as TAP unfortunately serves sparkling, red and white wines from Portugal exclusively. Crew was very efficient, smiley, food was tasty. New lounge in Lisbon, beautiful, with nice choice of food. Lisbon to Marseille business class is a total waste of money or miles, as there is no difference expect a small cold meal.

✅ Verified Review | To say this airline shouldn't even be in business is an understatement. The customer service has been absolutely terrible. My wife flew on a ticket booked by American Airlines from Indianapolis to Geneva, via Miami and Lisbon. There was a weather delay getting into Miami and she missed her connection to Lisbon. The Ticket counter for TAP Portugal was closed and so she called Travelocity. Travelocity called Tap Portugal who apparently said "it's not our problem, call American who issued the ticket." Travelocity called American who reissued the ticket. All of this was done in about an hour on the phone thanks to the delays from TAP. Then I got an email four hours later saying that TAP had cancelled the ticket. I called Travelocity who called American. American said the ticket was issued and everything was good to go. I called TAP because I wanted to make sure she wouldn't be stranded, and they said they had cancelled the ticket and "no, it's not our problem". When I pressed them for a reason they transferred me to someone else who told me that American had reissued the ticket "incorrectly". And they would continue to cancel it until it was issued correctly. I had to press him to tell what was incorrect about the issuing of the ticket. It turns out it is because the ticket was issued from initially from Indianapolis to Geneva and the reissue had been from Miami to Geneva. So I called Travelocity back, who called American who of course explained, if she is already in Miami, they wouldn't issue her a ticket from Indianapolis. So now after three hours of phone time I'm on hold waiting for Travelocity to call Tap Portugal and try to resolve this non-issue. To say this airline shouldn't even be in business is an understatement. Travelocity has come back on the line and reported that everything is cleared up with TAP and she should be ok to fly out tonight. I hope so, but this has been just ridiculous. I recommend that you stay far away from making any booking with this airline. I wouldn't ever consider it again.

✅ Verified Review | TAP Portugal flight from Funchal to Lisbon departed more than 3 hours late. Ended up reaching destination in the middle of the night (2-3 am). During the delay staff at the airport gave a voucher of 6 eur. When confronted with passengers indignation told she wanted to be at home too. Service on board was mediocre with a simple sandwich (filled with mayonnaise) delivered by hand to passengers.

✅ Verified Review | Helsinki to Lisbon in business. Absolutely not worth it. The most expensive breakfast ever. Shortly after take off the breakfast was served. It was nothing special. After the service you didn't get any contact to staff. They gathered together behind the curtain to read and chat. Every now and then - and that was not very often - they hurried to the back of the aircraft, but avoiding any kind of eye contact. Luggage had priority tag, but delivered among the last ones. Never again. Lisbon - Helsinki in economy. The flight departed just before midnight. Dinner was served and it was much better than the breakfast in business. There was even a second drink service.

✅ Verified Review | Toronto to Faro via Lisbon. We are a family of 4 and we travelled with TAP Portugal for first time. The journey was pleasant (as much as it can be with 2 young children). We received blankets and pillows and a pair of headphones, each seat had a tv screen with movies and games and we got 2 very decent meals (free). The flight attendants were exceptional. We have been flying for a long time now, and I have noticed that the quality of the services in economy class have gone considerably down in most of the airlines. Last year, we travelled with another very well known company (8 hours flight) and we had to pay for everything, blankets, meals, etc. Was dreadful and the price of the ticket was slightly higher than what we paid now with TAP. Many companies could learn of TAP, and I wish our next journey is as good as this one. Surely we will look first to fly with TAP.

✅ Verified Review | Awful experiences. First leg with TAP from Madrid to Porto. After 1 hour waiting, they announced a delay, which turned out to be one hour later to a cancellation. No information and only 1 person could help. We got a voucher given access to a light meal and after 5 hours waiting time take an alternative carrier (Air Europa). Second leg, Porto to Lisbon again a not annonced delay. We got "lucky" only 1 hours delay. A detestable airline that I will avoid at all cost for the future!