TAP Portugal

✅ Verified Review | Amsterdam to New York via Lisbon. Worst airline I have ever flown! Onboard is fine. People are kind. The airline is disorganized and doesn't care about the customers. If you don't buy directly from their site you have to pay for checked luggage on an international flight! So beware. I booked on Priceline and it said that my luggage was included. When I got to the ticket counter it said I had a discount ticket (even though it was the same price as a normal ticket) and got charged extra for baggage. In order to pay for the bags I was not allowed to pay online and was told to go to the counter. When I got there I was redirected after waiting in line for forty minutes! I had to navigate to another counter not nearby and pay! Then the flight got delayed and they had no solution for getting me a connecting flight in order to get to NYC in time to work! Horrible airline.

✅ Verified Review | Toronto to Stuttgart via Lisbon. I suggest that people think twice about booking with TAP. My credit card was charged for a change of flight reservation and they somehow "lost my payment' and withdrew my ticket. I was instructed to provide my credit card statements proving that my credit card was debited, which I did. They still insisted that they weren't able to find my payment and I had to pay an additional $360CAD. After that, I still paid because I needed to get into Freiburg for school. When I got to the airport the desk personnel at TAP told me that the gate was changing that I needed to head in a completely different direction than what's on the ticket. I didn't think that someone at the airport would mislead me, but she did. I ended up missing my flight because i was in the wrong area and I wasn't allowed to cross over without exiting and going through security all over again. After calling TAP trying to get my some sort of resolution I was told that I would have to pay for a brand new flight because they have "no idea" what went on in Toronto and I've lost all the money associated to the flight that I missed. I'm not sure how to feel right now, I've never been so disrespected as a customer before in my life. I will never, ever book with TAP no matter how much money I'll be saving. I'm not so much angry just very hurt and displeased.

✅ Verified Review | Marseille to Rio de Janeiro via Lisbon. Excellent staff at MRS and LIS. Smooth check-in, clean aircraft, nice Portuguese meals. E190 is a strong progress on European destinations (vs F100). However TAP insists in using 16 years old A300-200 with nearly no IFE and no flat-beds, while it advertises full-flat with nice IFE. It is not acceptable as far as less than 50% of the fleet has been renovated.

✅ Verified Review | Paris to Lisbon. On the return business flight from Paris, no lunch or hot beverages were served, only a box with a sandwich and small drink, left in our seats when we boarded (a flight attendant did hand out a 50 euro coupon to some for a new booking in compensation but since TAP has had issues applying the coupon, entailing much wasted time). The weather was perfect but the captain made a terrifying landing, food boxes from around the plane slid down the aisle and landed in front of the cabin door as did objects such as one passenger's book etc. The flight attendants looked visibly shocked. In consequence certain baggage was damaged (including an item within my stored luggage) and there was an issue with bag delivery. No apology was made for the very bizarre landing. Complaints I made on the website or in answer to their personal surveys have not been responded to and if I attempt to make them by phone or at the Lisbon airport, the representatives reply that I must make them on the website. I have asked several times on the phone to be passed to a manager or supervisor to resolve this but my requests have all been refused, the representatives claim they have a policy not to speak to customers. My bookings on the website regularly go wrong including for the above flithg and requiring on average up to two hours to sort out by phone. The last representative I spoke to on 4 October 2017 in relation to a new online booking issue and the above coupon issue and the above flight, again refused to pass me to a supervisor despite several requests to do so and the fact that I emphasised to her that I was recording the call. After 53 minutes of phone call my new booking issue was not fully resolved and I was told I would have to wait another 48 hours to know if my most recent flight reservation had gone through or not. I recently joined Victoria miles thinking that customer service might improve but this has made no difference. I advise against flying with TAP whenever another option is available for you until a time when TAP addresses its customer service and safety issues.

✅ Verified Review | Amsterdam to Porto. Departure time 3:30 on 3rd October got delayed for 3 hours. Nobody apologize, no explanation announcement, keep changing monitor time! Seems this airline doesn’t care customer time at all! Funny thing is airport information desk said flight is not departed from Porto yet to take Amsterdam passenger, but on the screen of airport showing this flight depart after one hour. Very poor management.

✅ Verified Review | Miami to Lisbon on old plane, food not that good to be honest, didn’t look that fresh. But TAP have a great soup, so the Soup is the secret weapon if the food is not that great. A good crew, they smile the Crew Chef comes and say hello. Old seats, old screens nothing help to be honest, the seat does not go flat, and so your position to sleep will not be the best. Plain was clean, and I notice something we have space for the bags.

✅ Verified Review | We checked in online as usual and were not informed until we arrived at the airport (at 4.30 am!) that the flight was cancelled. They could have contacted us a lot earlier, as they had no crew for the plane. Apparently this happens a lot as they are like Ryanair and try to cut costs on crew. I was travelling with a young child. The airline staff sent all the passengers on the flight, to different queues in the Airport, for the best part of 4 hours, snaking round the airport. Firstly the Customer service queue: not their problem, then to a check in desk: not their problem, then another desk, where they just told us to go away, they couldn't help us until later in the day. They didn't rebook our flights and told us to come back at 11 am with the possibility of a flight the next day (after waiting for 4 hours in these queues). In addition, the Head of Customer services was angry and shouted at all the UK travellers in a most unpleasant way. Finally, after pushing them to do something, we were rebooked on a ridiculous Lufthansa flight via Frankfurt to London, where we couldn't make the 15 minute connection, changing terminals at Frankfurt and missed it! The Lufthansa staff were actually lovely and helpful, and said we shouldn't have been rebooked onto that flight, as the gap between them was less than 40 minutes. My husband ended up driving from Manchester to London (9 hour round trip) to pick us up. Just to add insult to injury, they don't respond to requests for EU compensation so they force their customers to go through the Aviation ADR in order to claim any compensation one is entitled to, AKA Ryanair. Personally, I will avoid flying with them again, especially as the staff were so angry and unhelpful, plus the complete lack of interest in any aftercare.

✅ Verified Review | I was flying from Budapest to Lisbon and after arriving to the airport I discovered the flight was cancelled without any prior notification, no representative from the airline to explain anything and after waiting at the airport for an hour they informed us it is rescheduled to fly after 12 hours! This airline is known for delays. Do not ever use them! the worst customer service experience ever!

✅ Verified Review | Brussels to Lisbon. Such an unprofessional and clumsy service. Boarding takes ages with TAP, due to the unorganised way to deal with the hand luggage. This flight was not an exemption and people were walking back and forth with no spaces for luggage. The departure was delayed by more than 1hr, with passengers already sitting in the plane. The communication of the captain was poor and careless, no apology. When flying, we learn that this flight does not provide food service, as we had less crew than we should have, surreal! Again, no communication from the captain. The poor stewardesses were explaining the situation row by row.

✅ Verified Review | Lisbon to Miami in Business. Delay 2 Hours, lost my connection - I assume that is just bad luck but I can’t get a TAP plane on time. The plane is not new but in good condition, old screens and same different functions. The chair almost goes flat, so we can sleep well vs the majority of the TAP planes. The crew was good, efficient smiling good people good service on this flight. The food was decent, good to be honest at least what I did eat (cod fish) only 2 red wines but they are decent. Space for the bags, this one as space for the luggage, we don’t need to fight in business to find a place for the luggage. A good flight, entertainment didn’t work that well and no WI-FI on board, but the most important feature is the seat allows you to sleep.