TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1013 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

TAP Portugal customer review

(Portugal)

Perfect Flight from Porto - Lisbon and return. Bumpy due to very small plane. Staff disappeared all flight. Didn't hear from Pilots until approaching Lisbon. Apart from that good company to fly with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Portugal)

Flight from OPO - Moscow (DME). Perfect crew very helpful and entertaining. Pilots not too informative. A Good food and drink service. I was sat near some rude passengers the crew noticed that and offered me an empty row where I could lay and sleep a while. I more than recommend this company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

TAP Portugal customer review

(United Kingdom)

Having read all the reviews we were very dubious about flying with TAP. I can only say positive thinks about the whole experience. We travelled business class short haul to Funchal the plane left on time and arrived 20 minutes early. Our bags were first off and all together. The service on board was excellent as was the quality standard and presentation of the food. Nothing was too much trouble for the staff. I can't find anything to fault with the service today.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

TAP Portugal customer review

(Brazil)

LIS-GIG. Old 330. Seat 1J. Worst IFE in Business Class than most of Economy Class existing on the market. Very rude staff who spent most of the 10hr flight laughing together. After the 1st drink they disappeared foe 1.5 hrs. Part of the menu was just not available and other options had so little quantities that they became unavailable. I could not find my headphones when requested to return them - I was accused of having stolen them. I flew more than 40 times on C class between Brazil and Portugal this was just the worst cabin crew I've faced.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(United Kingdom)

We have travelled to Funchal with TAP for the past 12 years and it has been an excellent experience. Their service when we usually travel in the winter is excellent - a good choice of flights and highly competitive prices for a scheduled service. There is no scramble for seats and the whole process from booking in to boarding is well organised particularly for someone like myself who is disabled. The in-flight service is exactly right for what is a short flight of under four hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

TAP Portugal customer review

(United States)

MIA-LIS: old-ish A330. Video barely worked and audio was broken. Food quality was poor and to our surprise it was even worse on the return leg (LIS-MIA) where we were served an aluminium foil container with parboiled rice and a few cubes of chicken a barely-edible fish spread and a totally unpalatable desert. LIS- MIA: newer A330. Better entertainment system except that audio was broken (again) and cheap earphones just didn't work. Cabin service was minimal. Meal was quickly cleared and crew disappeared for the rest of the 10 hour flight only to re-emerge to serve a snack. If you were thirsty you could go to the back where a flight attendant with an attitude poured you half a cup of water.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

TAP Portugal customer review

(United States)

Newark to Lisbon in business class then on to Funchal in coach plus. Returned from Lisbon to Miami. Service and food quality on outbound portion from Newark was much better than on return to Miami. Quality and service seems to be luck of the draw and inconsistent. I booked the flights 8 ght months in advance and originally booked Miami to Lisbon on the outbound portion. They cancelled the outbound flight from Miami but did not notify me. I found out 5 days before departure by calling the airline to reconfirm everything. Fortunately I was able to rebook out of Newark for the same day of departure although this entailed an 8 hour layover in Lisbon for the continuing flight on to Funchal. The only other glaring negative was the food service on the return portion from Lisbon. The food was really poor. "Priority" luggage came off the airplane last in Miami. I would fly TAP again only if my destination was in Portugal. Otherwise it's at the bottom of the barrel for European carriers in my opinion.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Poland)

10/12/12 Lisbon-Rio De Janeiro Business Class. Big disappointment. Flight delayed for over 1 hr but this is standard with TAP. Check-in agent didn't bother to explain why just said that they changed departure time for today. Lounge in Lisbon was crowded food was gone as well. Boarding chaotic with many ground staff walking around the cabin with boxes paperwork chatting with cabin crew ignoring passengers no help with baggage coats etc. Food was ok edible if you were not missed while giving trays. Despite having wine list stewardess poured the one she had open on a drink cart! Some dishes were served still with foil wraps on. I was asked to pass every single item of china cutlery and food to passenger seating next to me felt like me being cabin crew. Everything looked rushed without any attention to detail. Cabin crew were not interested in any kind of conversation or smile. Seat was ok but not fully reclined which is ok on day flights. IFE very old with no AVOD only 6 movies (you can not even stop them) and a map. Generally not worth the money. TAP on European flights is better than most of the airlines on long haul way below!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

TAP Portugal customer review

(Estonia)

Brussels-Lisbon-Miami-Lisbon-Brussels. Outbound trip ok - flights on time we made the connecting flight and although the snacks and food were nothing special they were still ok. Cabin crew could have been friendlier. Baggage was on time and I was a happy traveller. The long haul flight was with an older plane but it still had the small screens for every seat and they provided some entertainment. Flights back were a different story. Flight from Miami to Lisbon departed almost 2 hours later and the crew assured us they would do everything to get us to the connecting flight which was supposed to leave an hour after the first one should have landed. We went to the services desk got our food vouchers and were forced to wait another 6 hours for the next flight. Lisbon airport is a fairly uncomfortable airport to wait around at connecting flight was of course late and they switched gates so after we finally arrived I was exhausted. Crew on our way back was more friendly though. I would use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

TAP Portugal customer review

(Portugal)

Took an outbound Long haul flight from São Paulo to Lisbon. I learnt while checking in that the airport does not have a Lounge or any type of restaurant in the Boarding area meaning that all services are being delivered in the overcrowded Public area. Only 3 small Food areas which were packed so no seats available all power connections for laptops were occupied waited 30 minutes to get my food and had to eat it standing. The service on board (economy) is poor a scarce meal is served during the first 2 hours and then for 6 hours staff (not friendly) get to rest and only show up 1 hour before landing to serve a snack. The same during day time on the Flight LIS-SP.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no