TAP Portugal

ORY-LIS. A321. check-in: Staff much more pleasant than usually. Boarding: A total mess. No priority boarding AT ALL. Queuing in a boiling finger. On board service: very pleasant staff. Food OK. Pitch: Unacceptable for passenger taller than 165 cm. Flight late on departure on time on arrival.

Denied boarding on TP322 21st Sept Lisbon to Manchester - overbooked. Ok but then spent over 4 hours trying to recover bags and rebook with the worst bunch of staff and processes I could imagine. Numerous other minor niggles followed including trying to buy breakfast at 6 am with 6 euros!

I am always surprised to see some comments. Passengers don't bother to look for things and then blame the airline! The Lisbon TAP lounge is before passport control so if you are connecting in Lisbon all you need is trying to find it! As a frequent flyer I always try and find things. It is not that difficult. Anyway I have flown them on several occasions and in short haul they are the almost only ones serving food and wine in economy! I don't think any Spanish carrier does that Air France gives you cookies or a croissant only! Just took TAP again on a Dakar- Brussels via Lisbon and trip was good.

Terrible airline. Flew business in and out of Lisbon from Germany. Seats were crammed 3 abreast each side and nowhere to put carry-on had to hold it in my lap. No legroom. A thin curtain behind me to economy where the seats were not much different. Staff was rude. Planes predictably late. Crowded buses to and from plane. Long walks in the airport from the gate to the bus. Poor food. Worse than economy on most airlines. Never again with TAP.

Zagreb to Lisbon and back August 1 and 28 2014. Both flights on-time comfortable seats extremely friendly and attentive staff. The food is getting worse and worse in fact on both flights served meal was inedible. On the other hand they still serve very good Portuguese wine also in economy.

TP706 to Prague arrived with only a slight delay. Efficient flight crew and the hot meal was pretty tasty for airline standards. The return flight TP707 was another history with a cancellation and change to TP2795 departing 6 hours and operated by Freebird Airlines. I can't really complain because TAP tried to keep me in the loop by email with the changes and we received 300 koruna vouchers for meals. If you fly TAP be sure to triple check your email to avoid nasty surprises. The Freebird aircrew was professional and the plane was in good condition.

Dusseldorf to Lisbon in Economy Class. Flight on time. A hot meal was served (I'm talking about Economy Class!) and it was actually tasty! Friendly cabin crew prompt baggage delivery at 150 Euro for a return ticket bought 2 weeks in advance what more can you ask for? I will definitely fly TAP again!

We took a TAP flight back in June from EWR to LIS. The airline called at 9am to let us know (without reason) that our scheduled 7pm flight would be delayed about 5 hours - that is 10 hours before scheduled flight time! Could they not have re-routed another plane? The flight was actually delayed 7 hours. Additionally we were traveling with 1 baby and a 2 year old. They seated our 2 year old in a different row from us and made no effort to change seating so we could be together. We had to ask other passengers to switch seats so that we could sit together as a family. We also brought our car seat with us and none of the staff had the correct knowledge of what the proper handling regulations were for the seat - we were told different things by the customer service rep the check-in agent and the flight attendants. Who is training their staff? Post-flight I was told that our delay does not merit compensation because the flight was delayed due to technical difficulties. It seems from recent posts everywhere that this continues to be a problem.

Lisbon - Fortaleza - Lisbon - Over the past few weeks TAP have cancelled hundreds of flights apparently TAP are having serious operational problems. In five flights operated by TAP Portugal I had problems in all. The flight to Fortaleza was delayed 5 hours no explanations or apologies. Poor staff on board lack of attention to their clients always running and hiding from customers a glass of water takes 20min to arrive after the second request bathroom was extremely dirty I complained but nothing was done the meal was dry and cold no breakfast served. Inflight entertainment dates from last century with a poor selection of titles. The way back to Lisbon was a scandal! Whiteout any warning TAP force us to flight on a extremely old Ukrainian Airplane. TAP Portugal force us to accept this flight.

To be honest I flew with them 3-4 years ago and I don't remember having any issues. But this time I made the mistake not to check online reviews before booking a surprisingly cheap flight. Never again! I have to agree with previous reviews: atrocious customer service. The desk and cabin personnel are either given instructions or trained to mistreat customers. On 30th August the situation in Lisbon airport throughout the whole day (yes a 1.5 hours connection that turned into a 13 hours wait) where: over two thirds of TAP flights were delayed (ranging from 1 to 6 hours with delays going up and down all the time). The line at the transfers desk (Lisbon their base where they should have no shortage of personnel) was always over 1.5 hours and 2 or 4 times more at times. You first miss your connections because of TAP flight delays and then miss your next chances to get to your destination while lining up! Staff randomly leave the desk and disappear running away from the mess and the angry crowd.