TAP Portugal

Lisbon to Recife July 25th. My seat was broken: one could just lift it up including the belt so it was a safety risk. There was also a piece of metal that stuck out making sitting unbearable. The stewardess did not care and said the plane was full. I was not allowed to leave the plane. The service was non-existent with the stewardess appearing just twice giving out an awful meal. During the 8.5 hour flight drinks were only served with the meals. One could not even get water.

I flew LHR-LIS for a 9 day holidays. The flight was delayed by 3 hours due to severe weather. Instead of keeping us in the lounge they kept us on the plane for 2 hours. Cabin crew had no interest in explaining us the passengers that due to unforeseen circumstances the flight would be delayed. They simply sat and chatted amongst themselves. I'm ok with that. I simply read my book and made sure that me and my family will never fly TAP. STAR Atrocious customer service. Poor level of English announcements.

London Heathrow to Lisbon days before we flew airline had cancelled flight and re-arranged it - did not tell us. On return we checked in and were allocated seats at boarding nine passengers were prevented from boarding as they had overbooked the flight they split families only our daughter was allowed to fly. All our baggage was on the plane. Our daughter counted at least 5 empty seats on the plane one next to her. Only offer from TAP was to make flights to Algiers Geneva Nice then Heathrow - taking over 24 hours. Manager refused to come and see us. TAP staff eventually gave up trying to resolve issue and left us to find solution with TAP staff in departures. Spent two hours with them they arranged overnight hotel and taxi transfers. Flew back next day with B.A. through Madrid. Then spent another two hours trying to get our baggage back. B.A. service was brilliant compared to TAP. Will never fly with them again.

Had a two leg journey on TAP: Lisbon - Dakar June 25. At check-in in Helsinki was informed that the flight will be delayed for at least 3 hours. It ended up being delayed 8 hours and no representative was available to assist at the gate until much later - a 10 euro food coupon was issued! No talk of being sent to a hotel while waiting. As a result of this delay I arrived in Lisbon at 2.30 am local time and despite assurances no-one met the arrivals who were transferring to other flights until several hours later. An agent shuffled various new flight coupons but there were none for our family. Obviously we had missed the continuing TAP flight hours before bound for Dakar. Now at Lisbon airport no hotel room was available and we were not allowed access to a lounge either. We were each given a breakfast and lunch coupon and I was given phone cards as I had no way of communicating to Dakar that we were delayed. My family ended up spending an entire day at the airport and the next flight to Dakar moreover took off 2 hours later than scheduled. The total waiting time in Helsinki and Lisbon was 24 hours.

Flew from LHR to LIS and back from 30/07/14 to 04/08/14. Was initially really worried due to the extent of negative comments on this website but to my relief the whole trip went by without a single hiccup! We travelled in a party of 4 checked in the previous night online and printed off luggage tags and boarding passes at the kiosk at the airport making the whole process very quick as all that was left was luggage drop-off and security. Our flights were on time and we even arrived at both destinations 10 mins ahead of schedule! Shame about the food but it's only a 2 hour and 40min flight so I'm not that bothered.

For the second year running TAP have re-scheduled our return flight to the UK giving us minimal time to make other arrangements. This year we have been offered a return flight from Porto to London via Madeira with a total journey time of 10 hours as opposed to just over 2 hours for a direct flight. I would not use TAP again.

TP282 28th June 2014 MPM-LIS. TP281 26th July 2014 LIS-MPM. Business class to Africa is third world product! Old planes that are broken food bad you get three prawns for supper and some rice! Not lie flat seats. Movies are old and limited. Seats movements limited. Cabin Crew are unionised how could I tell they do not care one bit! Service really bad! Note worth a business class price.

Rio-Lisbon-London 25th July 2014 22.35. Flight delayed until 26th July at 05.20. No explanation given other than the incoming flight from Lisbon was delayed! Put up in local airport hotel but forced to leave hotel at 2am to check in. Checking in at the hotel for a 4 hour stay took ages as each customer had to fill in a form. Not acceptable in any way and no TAP rep to help. Old plane from Rio worst legroom on long haul ever experienced and food (chicken?) was very dried out. IFE ancient. Most screens on a 10 hour flight did not work and those that did showed rolling programme of a few channels for which there was no info. At check-in at Rio we had been allocated a rearranged flight for Lisbon departure of 18.50 which was impossible to make and quite predictably the gates for this flight had closed as we arrived at Lisbon. No other flight was available until 10.10 the following morning. Another airport hotel which was reasonable. TAP insisted on 7am pickup. Queued at TAP customer services at 7.30 am to get a voucher for breakfast which at first they very strongly and rudely refused. We were told that we would get a sandwich on the plane to London at 11am. After a very heated discussion a voucher was grudgingly given for 6 Euros! At no stage did we find any of the TAP staff at all apologetic. This was clearly a common experience. We eventually reached home 48 hours after leaving our Rio hotel. We will never use TAP again.

Flew BRU-LIS-BRU. Both flights were on time. A small warm meal was served on both flights with a generous drink service. Friendly cabin crew. Seats a bit cramped. Would fly with TAP again.

BRU-LIS-GIG-OPO-BRU in economy. Confused check-in clerk at BRU. She needed 15 minutes to complete check-in. Uneventful BRU-LIS leg. LIS-GIG on A330. Horrible food. No wine served between meals on this 10 hour daytime flight. "It is not allowed." Toilets were not kept clean and nearly all ran out of toilet paper and even paper tissues. Absolutely gross I have never seen anything like it. Old-fashioned IFE on a loop system. Crew courteous but distant. Food slightly better and friendlier crew on GIG-OPO leg and luckily video on-demand was available. We were upgraded to business on OPO-BRU (operated by Portugalia) which had the friendliest crew of all four legs. All in all I would not recommend this airline.