TAP Portugal

BCN-LIS-SSA and SSA-LIS-MXP. Flights were mostly on time save one sector (LIS-MXP). Onwards daylight flight to Brazil was not too crowded so was quite comfortable. Food was very good. Staff were friendly. Return night flight from Brazil to Lisbon was full and therefore very cramped. Seats are not that comfortable. Air con was kept too high during the whole return flight. Food was okay. Lisbon to Milan was delayed.

A very smooth and competent trip from Lisbon to London Gatwick. Nice to have bigger seats than Easyjet and a free sandwich/drink too!

I love Portugal and I wish I could provide a glowing report on TAP but they are going to have to up their game to survive. I travel a lot to Portugal as I have a house there - maybe 6 times per year. Most recent trip from London to Lisbon was delayed by 2.5 hours for a reason that was unclear and when I got on the plane I was redirected to seat 35A - which is the very back in the corner seat backing the loos. The seat I had chosen online was broken and could not be used. According to the official at Heathrow the TAP flight is delayed every night. I will fly BA or Easyjet in future even if it means an extra £50 or so return. Pity though the wine is good!

Travelled from Faro to Barcelona via Lisbon. Went to check in 2.5 hours prior and the flight to Lisbon was ok then the agent advised us our flight fro. Lisbon to Barcelona was overbooked and we were given standby boarding passes. We may get on our flight and we may not despite having confirmed seats 6 months ago! Our flight ex Faro was delayed so we missed the connection by 5 minutes. Went to the transfer desk where we were advised that 'we missed the flight' and the first available flight with seats was at 8pm. I understand that delays occur and missed connections but what peeves me most is that we had confirmed seats on the flight from Lisbon to Barcelona and checked in 5 hours before departure and from a connecting flight and yet we get bumped because TAP have a high 'overbooking profile' on their flights. Not happy as we have had to cancel dinner in Barcelona with friends as this is the reason why we were transiting there for 1 night on the way to Dubai.

Flown with TAP twice in the last year LHR-LIS-LHR for xmas/new year and LGW-OPO-LGW in the summer. Arrived early at LHR with very long queues for check in at the old and tired T1 a delayed Funchal flight was causing chaos with the staff not knowing quite what was going on. I was told to use the "self service" check in machine which involved printing baggage tags but with no bag drop area I had to join the back of the queue anyway! Hopefully the move to T2 will resolve these issues. Process much smoother at LIS and very comfortable which is expected. No issues at all at LGW but a 1.5 hour delay at OPO left me twiddling my thumbs for a very long time (a nice airport but rather barren). Service and comfort on board (A320 Economy) both trips was fine although the food was fairly poor (small dry roll and fruit juice). Good selection of wine/beer but only one offering in ~2.5 hours. I will try BA for my next trip which is really the only other alternative on these routes.

We have used TAP many times over the years to fly from London to Brazil via Lisbon. In June we made such a trip. On arriving at Lisbon from London Gatwick we were informed by TAP that the Lisbon - Recife flight was cancelled. No proper explanation Was given. We were stuck in Lisbon for (at least the night). Our flight from Lisbon to Recife eventually left the following morning (over 12 hours late). We effectively lost a day of our trip to Brazil. Return journey - having queued at Recife airport for more than 2 hours I was informed that my return flight to Lisbon was to be delayed by around 7 hours (it should have taken off at 11pm on the Friday evening - instead it was not going to take off before 6am the following morning). This meant that I would miss my connection from Lisbon which was on a Saturday at lunchtime. TAP's representatives told me they could not guarantee an alternative flight to London until the following Tuesday! TAP's eventual "solution" to the problem was to put me on a flight to RIO the following morning. I would then have to wait in Rio for 10 hours before taking a flight to London (Heathrow instead of Gatwick where I was supposed to arrive). I eventually arrived in London (at the wrong airport) a full day late. In my opinion appalling customer service. I do not recommend that you fly with TAP.

Having read several unfavorable reviews on TAP I could not - honestly - recognize what was the problem. I flew CPH-LIS-Faro and return. CPH-LIS-CPH were all on time even a little behind schedule on the return flight. Effective check in and service onboard excellent. You were served a full hot meal breakfast to LIS was especially delicious. The internal flights with no service but it was just a 40 minutes flight so it was not expected. Slight delays on 5-10 minutes created absolutely no problems. All in all TAP is superior to other carriers from Denmark to Iberian peninsular far better than both SAS and Iberia where you have to pay for meals with poorer quality than on TAP. Some years ago I flew TAP to Brazil where service was below what you get from other airlines especially concerning IFE. this seems now to have improved and I will gladly fly TAP again.

Berlin - Lisbon - Sal Island in Business Class. Excellent food very attentive and friendly service good wines. Only thing to know - TAP serves medium haul destinations (Cape Verde Senegal Sao Tome Ghana Mali etc) with an A320 or similar without real business class seats. Seat pitch is a strange 2-3 configuration on the right side of the plane not even with a free middle seat. It gets cozy if its full and apart from nice service and good food there is not that much of a difference to Economy.

Sao Vicente - Lisbon - Berlin in Economy. Flights delayed an hour or so like usual on TAP. And a lot of fellow passengers missed connections. But for me flights were quite ok. Good food nice wine friendly service. If you fly TAP regularly you try avoid short connections but rather plan some time to enjoy Lisbon.

Lisbon to Forteleza 8th June 2014 Appalling! on a plane chartered by Tap which I was surprised to find managed to take off at all Left on tarmac for over an hour because they forgot the food trolley no English speaking staff no air con no in fight entertainment broken seats and hand luggage placed at the back of the plane with no access to it. Paid double the previous years price because of the world cup complaints ignored.