TAP Portugal

❎ Unverified | Amsterdam to Ponta Delgada via Lisbon. We flew 4 times with TAP Portugal, 4 times the flight was delayed. If you're on a tight schedule don't fly with TAP! Unfortunately uncomfortable budget seats as well.The crew was ok I guess but information during the flight was minimal and almost inaudible. Last flight was 50 min delay on 2 hr flight and sunny weather.

✅ Verified Review | Lisbon to Barcelona . We were travelling back to Cyprus from our Lisbon trip on an early morning, a group of 10 people. At the luggage drop off, the team that was handling the services that morning checked-in for half of us the luggage till Barcelona only, for the other half of the group till Larnaca. The lady that was handling my luggage told me her colleagues did a mistake, and that my luggage can go only to Barcelona since I am changing airlines there. I tried to explain her, that on our way to Lisbon, staff from Larnaca did the luggage check-in and the transfer directly to Lisbon regardless of airline change and we did not have to pick it up from Barcelona. The more I was trying to explain this to the lady, the more frustrated and nervous she was. Eventually we gave up, we took the plane and reached Barcelona. We had a 6 hours waiting time to our next flight to Athens. This meant we went out, took the luggage those whom did not manage to send their bags to Larnaca (due to poor services) and keep it with us for 5 hours, till Aegean Airlines opened their gate to check-in again the luggage. Why we had to go through all this trouble? Arrogant at the luggage drop off, TAP Portugal staff does not understand in 2017 that time is the most precious resource a person beholds, and they keep on providing poor assistance. All in all, a terrible experience with TAP Portugal staff and services. They are treating you like are doing a favor in their own personal time.

✅ Verified Review | Newark to Marrakech via Lisbon. Kinda a nightmare with this airline. First off, they cancelled my original flight home. So, I had to spend an extra night in Lisbon, which was actually a little fun. I got to walk around Lisbon, and I had a great dinner. TAP covered the hotel bill and it was okay. With that said, they promised to cover us for dinner, which never happened, but breakfast was included. They also provided transport. As for the flights, they could have been better. Food was so so, but you could get free beer or wine. Seats were uncomfortable. Also, beware of paying extra for seats. They switched airplanes on my flight to Lisbon, and didn't bother to switch my seat to the emergency row-even thought I paid 65 Euro for it. In the end, I got an emergency row seat, but not the one I wanted and paid for. On the way back to America, I got the proper emergency row seat, but the in-flight entertainment didn't work for me, despite several attempts to reset it. With this all in mind, the flights did fly on time, and my flight back to the US was early, which helped with my connection. All things considered, I would not fly this airline again if I can help it. Too much trouble, and I was one of the lucky ones. I was part of a tour of Morocco where everyone flew TAP, and many people were out hundreds of dollars with the one-day delayed flight. I was lucky because I procrastinated about buying my flights to Newark and back Minnesot. Others bought their flights to Newark early, and they were out of luck.

✅ Verified Review | Marrakech to London via Lisbon. I have flown with many airlines including budget airlines such as Easyjet and Ryanair and I have not had such a bad experienced as I had with TAP Portugul. I arrived at the checkin desk in Marrakech to be told that I could not take the flight because it was overbooked. Meaning my seat, which I had already paid for was sold to someone else! I was told that I can board the flight if there was any seats available. So they made me wait and told me that there was one seat available half an hour before departure. So I was rushed to the aircraft last minute before it took off. I then arrived in London to discover that my luggage was left in Marrakech! I am still waiting for them to get my luggage to me, which I don't have any hope of. Apart from this bad experience I have to say that they only offer their passangers a cheap turkey sandwich, so if you're vegetarian you can just starve as they don't even sell any food onboard. Not to mention that there is hardly any leg room. I don't understand how this airline can be part of the Star Alliance. Absolutely terrible, stay away at all costs.

✅ Verified Review | This particular flight took me from Lisbon to Miami. Unfortunately, it was in an older version of the A330 so the entertainment was lacking. Instead of interactive, the movies all started on a 2 hour schedule. The bad part was that there were 2 channels dedicated to each movie and channels 1-2 weren't being used. Thus, you ended up 5 movies instead of 13. Not a big deal, but had I known, I probably would have flown back through New York. The service was good as always as was the food. For lunch they served the ubiquitous salted co, in this case made with cream (which happens to be my favorite). The pre-landing snack was not at all my cup of tea. It was a piece of bread with a side of mortadela and cheese so that you could build your own sandwich. The seats were very comfortable and even had the small foot rest which is rare these days. Aircraft departed on time and arrived 30 minutes ahead of schedule. What else could one ask for?

✅ Verified Review | Munich to Lisbon. On this particular trip, I flew in the day prior, nonstop from Houston to Munich on United Airlines. This allowed me to spend a day and a half sightseeing before continuing the following evening to Lisbon on TAP. The flight was in the A320 and the aircraft was well kept, with a clean and fairly new interior. The staff was very attentive and professional as I have come to expect from European carriers. What set this particular flight apart was the fact that the dinner was hot and quite good. Living in the U.S. I am accustomed to just getting pretzels and not very good ones for that matter. Yes, the staple food of the U.S. the peanut has been exchanged for an unpalatable bag of pretzels. As I was eating my Bavarian Spaetzle, I could not help wonder how it was that the food on this short 2hr trip was infinitely better in every way than the food I had eaten on my 9hr Transatlantic flight. TAP offers a perfect combination of reasonably priced tickets, great service, and good food - to top it off it is done with modern equipment that is well taken care of.

✅ Verified Review | New York JFK - Lisbon. I normally take UA out of EWR but TAP Portugal was much nicer since the departure was late (23.40) and the arrival into Lisbon was well after rush hour (11.30). The Recaro lie flat seats are very comfortable and nice, since they have several pre-selectable positions such as: Take Off and Landing, eating, relaxing 1 & 2 and sleeping. While you are virtually lying flat the only slight hiccup is that your feet are slightly angled downwards. The dinner was quite good and offered a selection of Shrimp, Filet or Vegetarian, I chose the steak which was good albeit a bit underdone. The cabin crew were attentive and professional throughout the flight. The entertainment system was stocked with the latest movies such as The Accountant, Bridget Jones' Baby and a few other new movies as opposed to the U.S. carriers that seem to offer a selection of movies that don't even run on HBO anymore. Overall the flight was uneventful and we even managed to arrive 45 minutes ahead of schedule. The nicest part was undoubtedly the late departure of the flight, I only made my mind up to go at 14.30 that day and I still had to get from Houston to NY.

✅ Verified Review | Lisbon to Casablanca. Overbooking is TAP Portugal policy apparently. I was denied boarding along with in total of 3 other passengers. Employees do not know or want to help you out with the issue. Compensation took forever to be recieved. They placed in next flight but wat good is that? They didn't even ask for volunteers to come forward to change their seat for compensation.

✅ Verified Review | Did a weekend trip Gatwick to Lisbon return. Booked direct with TAP Portugal, the price was very good and the times the best to fit my needs. Both flights were on time, the cabin crew was professional, plus a little snack in both flights are always pleasant. I will continue to use them when I go to Lisbon.

✅ Verified Review | Zurich to Marrakech via Lisbon. We wanted to celebrate our 7th wedding anniversary in Morocco and trusted TAP for our flights. Our schedule was to fly Zürich to Marrakech on 29 December, spend 1 night in Marrakech and start our Sahara Tour on 30th December at 8am. The flight was delayed and what was not appreciated is the fact that we were made waiting inside the plane without no information what was going on. Only after more than one hour of sitting in stress, confusion and cluelessness, we were informed about the Navigation problem. As consequence, we missed our connecting flight to Marrakech at 9.25am. Due to the full seat of all flights to Marrakech that day, we had to spend a night in Lisbon and flew the following day. We tried to explain to the staff that we had to fly on the same day because we already confirmed/paid several arrangements but we still had to fly on December 30th 2016, at 9.25am. Due to this delay, we missed the change to Marrakech and planned some surprises for my husband on this day were all ruined. Therefore we missed 4 hours of the tour, leaving out some of the destinations planned, and arrived so late in our hotel. 10 days later. We came home from Morocco, sat on the plane and was announced that they're the best airline (too busy being shocked to hear which media that appointed them).