TAP Portugal

✅ Verified Review | London Heathrow to Accra via Lisbon with TAP Portugal. The first thing I noticed was that this was not a real business class. It was the normal three seats, but the middle seat no one was allowed to sit. I could not fathom not having any inflight entertainment. The flight was delayed from London for 2 hours, we sat on the runway waiting to move with not even a choice of water while we waited. We therefore arrived in Lisbon 2 hours late and therefore missing my connecting flight. While in Lisbon it was utter confusion as no one knew where to go. TAP in their infinite wisdom scheduled another flight for us on Royal Air Maroc without telling us. Our baggage went missing and we had to go to Lost and Found to locate our luggage. One of the rudest people I have ever met in Lost and Found told us we had to wait anywhere from half our to an hour while they locate our luggage, which would be sent to the baggage area. While we waited we had to stand as there were no chairs. When we asked Lost and Found if they could speed the process as we might miss the new connecting flight, the rude staff said "you have to wait" as she continued looking at her computer screen. While we waited for the new flight and airline, TAP did not offer us any food or drinks while we waited. I however thank them for the change of airline Royal Air Maroc, as they were much better than TAP Portugal.

✅ Verified Review | Hamburg to Miami via Lisbon in business class. This was a mixed experience. The short flight from Hamburg on an old A319 was okay. In business, TAP Portugal simply leave the middle seat open. Space and recline are limited. I had a window seat and found it pretty narrow. Would probably choose the aisle seat next time. No welcome drink. Only after 30 minutes in the air the service started. Breakfast was average. Staff friendly and professional. On request I got a pillow and a blanket. Flight from Lisbon to Miami on outdated A340-300 was below my expectation for the hard product. The seats were at least 20 years old and some parts were shaking and moving. Space is very limited (especially for feet in lie-flat position). Seats have and angle when flat. So for a day flight it was okay. At night I would avoid this airplane. Foot was between good and very good but small portions. I had three shrimps and something funny as side for main course. The Service was good and friendly but once they forgot to bring me my espresso and then they skipped me with the obviously nice chocolate selection. So all in all I would recommend the airline if you can avoid the A340 (especially when the price is a real bargain like in my case). Will return on the A330 and write another review to compare them.

✅ Verified Review | A319 from Frankfurt to Lisbon (CS-TTF) seemed to be recently retrofitted. Nice and spacious seats (6F) with power supply and ipad holder. Very nice and communicative crew. Flight on time. Captain welcoming the passengers with two extensive announcements. Nice experience in a very smooth flight.

✅ Verified Review | TAP Portugal flight from Lisbon to Munich. This flight was okay. The main reason I had chose it was the price. The staff were not so friendly, but ok. During the flight the served a sandwich and drinks, including wine, if you like it. The personal space was not so good. The rows are narrow if you are over 1.70m. Plane and seating was otherwise okay and was well maintained. Boarding was a little bit chaotic, but ok. We arrived MUC nearly on time.

✅ Verified Review | Sao Paulo to Manchester via Lisbon. TAP Portugal was the worst airline I have ever travelled with. The cabin crew were not particularly helpful. The food was awful and the legroom was very limited. The entertainment was poor also. I would not advise flying with this airline. I will pay more than go with TAP again.

✅ Verified Review | I travelled before with TAP Portugal, and had (almost) good experiences. This time I flew business from Lisbon to Newark. The check-in service on the ground was efficient and quick. The plane took-off on time. The seats were not (on this particurlarly aircraft) very comfortable as they are not new (good pitch but not a flatbed). The service (for a 7hr flight) was very good, good meal options and quality (one lunch and a snack before landing). The IFE system is, unfortunatly, the very downside (individual screens - very small for business - with few options and not possible to pause or choose a movie of your interest), as also this plane didn't have any wi-fi connections. The cabin crew was very nice and attentive. Arrival at EWR ahead schedule. Bagage on the belt when I came down from passaport control (I was onde of the first passengers leaving the aircraft).

✅ Verified Review | London Heathrow to Miami via Lisbon. I was happy to find a flight under $500 rt from Miami to London, so I booked with TAP Portugal despite never having flown with them before. The trip to London (via Lisbon) was long and draining, but not terrible. The trip back, however, was something I would not wish to relive. First, although I could choose my seat on the legs to Europe, policy had apparently changed during the week that I spent in London, so I was unable to choose my seat for the way home without paying 30 GBP. When I called to complain about this policy change, I was basically told too bad, so sad. I went ahead and paid the fee, because of course my assigned seat was in the middle of a 4-person row for the long-haul flight. This was even more infuriating when I realized that the plane was maybe 1/3 to 1/2 full and most people seemed to have a full row to spread out in (I did not, as more people were assigned to my row, leaving only one empty seat). The woman in front of me immediately slammed her seat back as far as it would go. I'm only 5'3" and never have problems with leg room on planes, but her head was basically in my lap the entire nine hours. To top it off, the way the television screen was situated, it was now about 3" in front of my nose, which made reading, eating, or doing anything pretty much impossible. The flight attendants offered two meals and two drinks throughout long flight. I did call a couple of times for additional beverages, which I got. I'm not sure why they didn't offer drinks more often, as they do on other airlines for international or long haul flights. There was no in-seat power or wifi or USB charging port available. I would have liked to have been able to charge my phone. On the way to Europe, there was a good entertainment system with dozens of movies and television shows to watch in both English and Portuguese, but on the way home, there were 6 movies offered at any given time, and none were anything I was remotely interested in. The experience in Lisbon airport was a disaster, but I believe that was more the airport's issue and not the fault of TAP Portugal. Overall, you get what you pay for. It was worth it to deal with the nonsense to be able to go to London; if I had not found a cheap flight, I probably wouldn't have gone. If you can make it work some other way, though, I recommend avoiding this airline (and don't travel through Lisbon airport if you can help it!).

✅ Verified Review | Valencia to Praia via Lisbon. We landed in Oporto instead of Lisbon, because of fog we were told. After about 6 hours in Oporto we flew to Lisbon. We were late for our connecting flight. This was very inconveniencing, but was just the beginning. They gave us a taxi, hotel and meal, then we flew to our destination the next day. Coming back to Lisbon from Cabo Verde, our flight was late for no apparent reason. One of the three of us got through passport control and security faster than the other two. He was the last to board. The other two of us were in a different passport control line, as per the rules. Unfortunately there were only 3 people working very slow for many dozens of people. We informed the line monitors that our flight was leaving soon and they assured us there was enough time. The same thing happened in the security check line. The line monitors looked at our boarding passes assured us there was enough time to get on our flight, and did not waive us through to the front. So guess what? We were told at the gate that we were unable to board. Go stand in the "transfers" line. After an hour and half in an extremely slow TAP Portugal transfers line (3 employees reworking tickets for about 75 people!) we were given another taxi, hotel and meal. The next day we got to the airport on time and were told of an indefinite delay, because of fog. We were given a 6 euro voucher for a meal and told to come back later. When we went back to the desk they said just wait and there was no information. 2 hours later we asked again and they said the flight had already left! There were other people there who were also very angry. Back to the "transfers" line, only an hour wait this time. Again, only 3 employees taking care of about 75 people, all reworking their tickets. Another taxi, hotel and meal. The next day there was more fog than the day before, and the flight took off dead on time. There is something seriously wrong with TAP Portugal and the passport and security personnel around them. They constantly passed the blame onto passport control, security, the fog, and the passengers. They said nothing of their late take-offs and clearly evident employee contracting problems. Their smiles and so very friendly demeanor does not compensate for the horrible service. It felt like a they were hustling me more than anything.

✅ Verified Review | London Heathrow to Lisbon return. Disappointed by the service provided by TAP Portigal. Both flights were delayed by nearly 3 hours and the airline failed to provide updates until the last moment (even though the delay for one flight had occurred at least five hours before). Food on the flight (a dry ham roll) was unpalatable and no vegetarian meal option available.

✅ Verified Review | Lisbon to Porto. They could learn a thing or two from low cost airlines. This was a very short 40min flight so I wasn't expecting much. Boarding times were a bit slow but we did depart and arrive on time. The plane was clean but no inflight entertainment provided and if you wanted to use the TAP app to download your free magazines, you can only if you have a frequent flyer card from TAP, if you use one from Lufthansa as I was (they are both star alliance members), you are out of luck. On the other end, it is nice of them to let me use whatever card I want from a Star Alliance company to have my miles credited. When they served the light snack, a simple pastel de Belém that was when everything came crashing down. Crew was rude, not caring how they served the passengers and almost threw the little cake into the trays, showing no care at all. The pastry was very hard, like uncooked or frozen and it tasted very bad! This is the national pastry! In the end, I talked to the captain and the head of the crew and they were nice and accepted my complaint but the guys actually serving the food did a very poor job, they had a childish like behaviour and seemed not very well trained for the job. I have had far better and caring service from the likes of Ryanair. Seat had an adequate amount of space. Not sure if I will fly with them again, not at least on this route.