Swoop

Not Verified | Honestly I would never fly with them again. They changed my flight twice by a day each time, as well as my return flight by 2 days. When I contacted them about this they were extremely unreasonable and gave boilerplate responses. Forget trying to get them on the phone, they charge for that.

Not Verified | Once I had my flight booked with Swoop, I started receiving multiple promotions daily to my email. After weeks of endless junk emails, they notified me that my flight had been changed and moved a full day ahead of the date I had booked. They notified me of this, via email, which was lost in the clutter of endless junk mail I had been receiving from them. No phone call or any other for of message was used, and they charged me full price to book another flight since I had missed the one they moved. On my flight back, they rescheduled my flight 3 days ahead of what I had scheduled, but this time I was ready because they already had robbed me once. By the time you pay for baggage, you hardly save any money versus the cost of a regular air line, especially when they charge you for a flight they rescheduled without notifying you properly. I will never fly Swoop again after my experience

Not Verified | Terrible experience. 3 flights over the last 3 weeks gave been canceled outright. Reasons, such as 'unplanned maintenance' don't always warrant compensation, so you're left with few options. Our flight over the holidays was canceled, and then re-booked for 6 days later. En route to the airport (2.5 hour drive for us) the flight was canceled again. A single night in a hotel and $30 in airport vouchers did nothing to compensate for the 6 days stranded, and worse, missing Christmas with our families. The return flight was also canceled 1 hour prior to taking off, which meant that most customers were already through security. If you're fortunate enough to reach someone over their messenger system that isn't a robot, then prepare to have your excitement burst. They were entirely unhelpful. The price is competitive, which is a huge draw. But unless you're willing to compromise your schedule, plans, and ability to get to work, I would never recommend flying with Swoop.

✅ Trip Verified | I’d like to personally thank Swoop for the amazingly terrible experience I’ve had on my trip. Get to the Cancun airport to return home and my digital boarding pass is not accepted at security so I had to wait in the check in line with every other passenger on this flight. The flight is delayed over 3h and they did give everyone a voucher for food which was useless because its not valid for Alcohol and all the restaurants at Cancun airport close between 9:30 and 10pm. Then get to the gate area and it just says departure at 00:18+? Originally planned to depart at 19:45. I have travelled a fair bit and never seen a plus next to the expected departure time. The staff were rude and considering it’s a discount airline a lot of stuff I could let slide but they treat you like herded cattle.

✅ Trip Verified | We came to the airport two hours early, waited till around 4.30pm, which is when we were supposed to board. The plane just comes into the stand, and no one is seen deplaning. We got an announcement that we were delayed due to customs because our aircraft came from Mexico. At 5.40, we started boarding. Legroom is very tight. No space to squeeze in backpack and jacket. The Menu Prices are rip offs. $4 CAD for a water bottle? We departed at 6.05pm compared to 5pm (original), Bathrooms are tight, nothing much fun to do. Hard landings, but very nice cabin crew. Customer service on another hand, is the opposite of nice. Their Boeing 737 MAX'S don't even have USB Ports. Honestly crazy. The Legroom on the MAX 8 is way worse.

Not Verified | They don’t know what customer service is! My daughter flew to Halifax to see her friend and was so excited. They lost her suitcase! When she emailed them, they said they would deliver it to her friends house, which never did happen. The suitcase just sat at the Halifax airport. My daughter is 21 years old, and had crucial medication in her suitcase. For the five days that she was away, she only had the clothes on her back and had to arrange to get medication, which was very important and very difficult to replace. When you call the customer service line, no one answers. They then ask you to message them on Facebook. I tried that and it’s a computer talking to you. You can’t get an actual real life human being to discuss your issue. When the computer asked for the flight information, my daughters name and email address. It said there was nothing found to match the criteria , it turns out that her suitcase was in Halifax the whole time, and they didn’t bother to even attempt to deliver it to where she was staying. In fact, they didn’t even tell her that the suitcase was at the Halifax airport to give her the option to go pick it up. The whole thing is a complete nightmare, and I would highly recommend that no one ever use this airline. It’s absolutely disgusting.

Not Verified | I flew in on Christmas day and paid extra for my bags and an additional fee for overweight luggage. First we were delayed over 4 hours! When I got to Kingston only 2 of my 5 bags arrived with no apology or explanation. 7 days later and still no luggage or response from Swoop. As I write this, my luggage is still lost (presumably in Toronto). The multiple numbers that I have called have been unresponsive as they are automated numbers. The customer service representative in Kingston is very nonchalant about the hundreds of bags left in Toronto (her words, not mine). Her attitude is disrespectful and she has no true understanding of customer service. I am so disheartened by this experience.

✅ Trip Verified | We arrived today Dec 29 at 910pm. After a brief delay we were finally able to go get our luggage. We waited over 2hrs for our luggage with no news updates from the airline. I had to ask one of the baggage handlers for more information. Apparently there were no handlers to take the luggage off the plane. Furthermore, there was no one working the swoop desk to get information from. Finally a Swoop representative came in and she had no clue what was going on as she was just called in.

✅ Trip Verified | Our Swoop Flight WO745 from Las Vegas to Toronto on December 24 departure @ 2:30pm to Toronto @10:20pm Was delayed from 3:20pm then again to 4:50pm and again to 5:35pm and finally cancelled. And all they offered to us was a disgraceful $10 USD voucher per person. When ask for help at the check-in station they only provided us with a customer service call centre number which no representative pick up the line and directed us to email all supporting documents to their support centre. Our flight can only be rebooked for December 26th departure. From Saturday December 24th we have to stay at Las Vegas until Monday December 26th for the next available flight to Toronto. I’m so displeased with our Canadian base airline that can’t support our Canadian Citizens. The worst airline in the history of Canadian transportation community. Definitely will never travel again with Swoop.

✅ Trip Verified | Swoop airline gave me no options during a critical time when we were canceled on December 23rd. There is no customer service and no options for my family to fly to Puerto Vallarta. In their website they say that they will put you in a flight from WestJet if there is no availability but they canceled two flights and expected people to find a space in an already booked plane for later days. With a family of 4 thats not possible, is hard to find a spot for all. At the end i ended up losing all my reservations in Puerto Vallarta because a poorly managed airline.