Swoop

✅ Trip Verified | Booked the flight 2 months in advance then out of the blue canceled and changed to a different day. Trying to change it was impossible let alone cancel it. When we get after we got delayed for 2 hours and then once we got there our luggage was missing. We reported to get it back but it is apparently still in Canada even though we are in Mexico, not to mention with this we lost our connection flight because of this, didn't even offer a hotel or food, just $100 dolloars for the lost luggage that used need to wait 48 to even use been. Has been an absolute nightmare and don't recommend. You are wasting more money then you are saving with them and you ONLY buy the seat nothing else.

Not Verified | The booking for travel on the 23rd was made as far back as October. The weather became very bad, and after numerous re-scheduling, the flight was finally fully cancelled for the 23rd of Dec. I had no choice but to inform my family who were waiting for me at the Edmonton airport that I was not travelling to Alberta this year. They then left the Edmonton area and drove off to Red Deer, Alberta about two hours away from Edmonton to celebrate Christmas. Swoop Airlines send me an email on the 24th indicating that they had rebooked me on one of their flights departing Abbotsford on the 24th. I had no way of travelling from Edmonton to Red Deer, so it made no sense for me to fly to Edmonton on the 24th. Apparently as it turns out, Swoop gets to keep my money, since this was a weather related cancellation and they offered me a flight a day after the day of my planned travel. I have flown with Swoop on numerous other previous occasions. It was tolerable for a short one hour flights. Generally pretty awful company and cabin habits of the cabin crews leave a great deal to be desired. Plus this policy of; The hell with your money, we offered you a flight the next day, if you didn't take it, that's not our problem, so we are keeping your money. Naturally I won't be getting my $577.00 back. So that 's a huge loss. But I don't ever have to travel with this company. There are other options. Avoid this company if you can. I'd give it zero stars across the board if I had the option.

✅ Trip Verified | Swoop is the most unreliable airline you could find. Shame on West jet. I booked a trip to Montego Bay in March 2022. The trip was supposed to be 5 days, Swoop changed the flight to 7 days then I had to rebook with West Jet and pay more money for the 5 days that I wanted. I booked a family vacation to Alberta in July 2022. My flight was cancelled once again. I was placed on a West Jet flight 2 days later. I lost money on car rental and hotel with no compensation from Swoop. I once again got ditched by Swoop yesterday December 22nd 2022. My family trip was cancelled, I don't know the reason because the weather was fine, many other airlines was going out of Pearson, my relatives prepared and payed for transportation. Swoop will spoil your vacation and your plans. Do not use this airline, they will disappoint you. Never again, I have learned my lesson the hard way 3 times in a row. Shame on you for always ditching your customers.

✅ Trip Verified | I have been nervously watching my upcoming Swoop flight from Toronto to Kelowna. I just looked at Toronto departures, and I found cancelled flight after cancelled flight. And it was around the 3rd flight that I realized all the flights I had seen were Swoop. So I searched Swoop specifically - it is currently 1:15 am on Dec 23 and Swoop cancelled every single one of their flights out of Toronto today. Every one. Including the very late flights, flights that don't leave for another 22 hours. Flair? One cancellation. WestJet? A few out of many. Swoop is the only airline that cancelled all their flights. Swoop is not a reliable airline.

Not Verified | The WORST airline and customer service. I had a flight booked for Thursday, found out on Sunday a family member had passed away. I wanted to try and move up my flight so I try calling the customer service line, they aren't taking calls... annoying but fine. I am told the way I need to speak with an agent is through Facebook... also frustrating but fine. I message the agent and explain the situation. When they respond there is no "sorry to hear" or sympathy regarding my situation just "there are no other flights available". When I ask if I can be added to a waitlist or standby they tell me no, that I would need to just keep checking in through Facebook...what kind of service is that? Extremely frustrating. I ask if I can look at changing or cancelling my flights they tell me I am going to need to pay a large fee. I ask again if there are exceptions as I, again, had a death in the family. Once again the agent responds with the same robotic response. I then air my frustrations, letting them know that I am disappointed in their lack of empathy and customer service. Not even a "sorry to hear" or "sorry for your loss but..". The agent then responds and basically tells me that because I paid for a "budget" (I paid almost $950 for my round trip from Toronto to Kelowna - which is absurd) I don't get the same "perks" that come with a full price flight. I took that as they don't offer compassion or just common customer service because I didn't pay for it. DISGUSTED in this airline, as someone who flies 8+ times a year and books for many family members I will NEVER book Swoop again.

✅ Trip Verified | By far the worst airline I have ever used. The flight was delayed by over an hour to debag someone's luggage, which would normally be fine but then they must have left half the planes luggage on the tarmac. There was no one at the airport to even tell us that the luggage was not on the plane and it has been 4 days and no one will even answer as to where the luggage is or when it will be received. There is no one to reach by phone and they are not responding to social media msgs either. Do not check your luggage. The savings is not worth the loss of your belongings if they are more expensive than the extra $300 off the cost of the flight

✅ Trip Verified | Most dysfunctional airline to date. Pre check in not functional leading to long lines and poor support at airport. Over 90 mins to checkin to airline alone. Dozens of people left without service or luggage support No available customer service or consideration throughout booking process. Flights delayed 5 times, every delay notice coming 20min after scheduled departure. Not worth any discount as once fees for luggage added up, might as well have gone with one of the big three.

Not Verified | I've never experienced such a terrible airline before, and I've traveled to 40 countries. We were supposed to fly out of Hamilton today, and the flight was delayed because a staff member was late (delay due to "crew resources"). Finally boarded, only a few hours late. We were taxiing the runway when they decided the staff were going to time out and took us back to the gate. Had us go collect our luggage, kept us waiting in arrivals for 1-2 hours with minimal updates and mixed messages (just airport staff saying there may or may not be a flight), and no way to get food. Then they got our hopes up and had us recheck our bags and go through security yet again, to finally have the flight cancelled. All the staff said they worked for the airport and not Swoop, so they couldn't help us with anything but vague answers, and no ability to help with bookings. Basically told to wait for an email that would give us details. Swoop customer service phone line closes at 430 so of course no help there, and their messenger bot says it can take 72 hours to get a human. If they had just cancelled it instead of faffing about for six hours it might have been a less miserable experience. The next available flight we could rebook was in two days, so we got a refund and will fly another airline. I definitely won't fly Swoop again.

Not Verified | Our Agency booked the whole package to Las Vegas flying with Swoop. Our flight was Dec 10 to Dec 15. When we were about to check in on Dec 9 on SWOOP website. It says our flight has changed to Dec 12 to 14. We already had everything booked and paid for including our hotel and activities. Swoop just changed our flights without any notice! Dec 12-14? So they expect us to fly there and come back in one day? How ridiculous is that? When we tried to contact SWOOP by phone, there's no one there to pick up the phone. There's no email to contact. The only way is through Messenger and after waited for a long time and repeated myself 5 times, they finally got back to me and told me to just cancel the flight. Now I have to cancel everything and some of the activities have no refund. And hotel cancellation has to be at least 48 hours or no refund. Swoop totally screwed us over. Ruined our trip and cost us a lot of money!

✅ Trip Verified | We paid extra to upgrade to seats with extra leg room. When we boarded, our seats were regular. On both departing and returning flights. On the return flight, we asked the agent at check in to make sure our seats were extra leg room. She confirmed they were. They were not. Contacted swoop and they refused to refund the upgrade fee. They also rescheduled both our departing and returning flights, shaving an entire day off of our vacation. They don’t even give you water on these flights. Just pay the $50 extra to fly with the regular airline.