Swoop

✅ Trip Verified | Hamilton to Abbotsford. I was recommended Swoop airlines by a friend and had the most horrible experience with their staff at the airport, the customer care helpline is the worse, I missed my flight for something that was not my fault, the customer care is non existent, they are understaffed and rude. I would be surprised if this airlines stays in business for the next 2 years. I would gladly pay my money to airlines that cares for their passengers and owns up to their mistakes.

Not Verified | I have to start by stating that upon reading the previous reviews I was extremely worried about our upcoming flights. Both legs of our holiday had no issues and we have no complaints. We had a Edmonton/Winnipeg -Winnipeg/Edmonton flight booked. When you are prepared and follow the airlines rules and guidelines everything should be like no other airline. Staff from check-in to on-board were all very pleasant and accommodating. Plane was clean and a tad tinier that other flights but not unbearable. We prepaid for checked bags and added another for return with no issues. The Wi-Fi one direction was fine but returning had some issues. We had the app on our phone and checked in there but when we arrived at the airport the agent printed boarding passes for us saying that it is easier to scan than scrolling on phones for multiply tickets. We did not pre-book seats-we were a family of 4 and took the risk of a short flight not sitting with our teenagers, but on both legs were all seated together. The paid option of snacks is like other airlines in variety and prices. we chose to bring along coffee after security as it is a better cup of coffee than those traditionally offered on flights. Both flights left on time and actually landed a bit earlier that scheduled. I would highly recommend and will fly again.

Not Verified | Swoop airline has got to have the worst customer service ever! I have been flying internationally for business for 20 years and have never experienced the unprofessional and immature service I am receiving trying to reschedule my flight. I paid for the insurance to have rescheduled, they lost my first reservation, just spent over an hour on hold today to reschedule, now it appears this one has been lost! What is the flight going to be like?

✅ Trip Verified | Abbotsford to Edmonton. No complaints. They seem to have acted on the earlier reviews and resolved many of the growing pains. A glass of water would be a nice touch though, it really wouldn't add much to the cost of overhead.

✅ Trip Verified | Orlando to Hamilton. Swoop has great prices on flights but that is because they lack on everything else especially customer service. I asked a few questions on Facebook and they replied within a day. But once I mentioned my luggage was damaged, they never opened my messages again. It's been 6 days. I've even tried to post on their most recent posts and I see them actively replying other people but me. There are many other posts with other people complaining about being on hold for over 2 hours and still not getting anyone on the other line. You're lucky if everything goes smoothly. But good luck to you if something is wrong because Swoop doesn't care.

Not Verified | Winnipeg to Hamilton. Prices are fair but their website is horrible. Never accepts CC payment and I always need to call and book in person. Then they make it seem like they are doing me a favour by not charging me the $15- figure it out people. Tried contacting them but no response yet.

Not Verified | My boyfriend and I flew from Hamilton to Halifax which was a wonderful flight. We were quite impressed considering the price we paid. But when we went to leave Ontario on on the 13th, we boarded on time, flew 2 hours to Halifax, wheels came down, you could see the runway, and then all of a sudden we were accelerating again and the plane was turned around due to weather. So we went back to Hamilton after a 4+ hour flight and were told that we had a flight again for the next day (14th) at 6:30pm. So after not being given anything (no food vouchers, no help for the hotels), we paid out of pocket for a hotel. Once we got there the next day, they delayed us 3 times to only cancel our flight at 9pm and reschedule us (another hotel) for today (15th) at 10:30pm. There was no help and there were many people who couldn't afford to leave the airport so people have literally been at the Hamilton airport since the 13th at lunchtime waiting for their flights with no help for food or comfort. In total, we have spent $577 on hotels and transport since Tuesday and that isn't including food.

Not Verified | Hamilton to Abbotsford. This was my first time flying with Swoop, my husband and I flew with our 2 kids 16 months old and 2 months old. We had aisle seats beside each other which was great but difficult to tame our 16 month old. A lovely flight attendant came to our rescue, since the flight wasn't full she moved around a couple people and was able to get us a whole row to ourselves. Our son loved being able to sit in his own seat and had space to entertain him. She was always checking up on us to make sure everything was going well. She high fived our oldest any time she walked by. I will definitely be flying with Swoop again! Thank you for such a great experience

✅ Trip Verified | Hamilton to Tampa. Booking flight was easy, the flight was great. Will definitely fly with them again. Only issue was I didn’t book trip modification. My sister and I decided to stay one week longer and we tired to cancel our flight on the website, so if there were any credits after the cancellation fee we could use to book a flight the following week. We phoned before the 72 hour window and we were put on hold for over an hour. I also sent an email with our flight information stating that we wanted to cancel and rebook also attached my cell number. I received no reply. Currently been on hold on the phone again today. We just rebooked for the next week, and weren’t able to cancel our first flight. Hopefully they can get this issue with theirs phones fixed.

✅ Trip Verified | Edmonton to Abbotsford. Swoop airlines was a perfectly acceptable choice for this type of flight - short distance and low baggage. Reading the baggage rules carefully and following them is essential, but this airline does not try to hide their policies at all. There is a reason the flights are so affordable, and that's due to the strict rules and making customers pay for breaking them. All of the staff were very polite and welcoming in person, and the flight was as comfortable as a full plane can be. I would highly recommend Swoop airlines for a short duration flight, particularly if you do not need to bring any additional baggage. A very easy experience to walk on and walk off the plane with no problems whatsoever.