Swoop

✅ Trip Verified | Edmonton to Winnipeg. Worst airline I have ever flown with. Ends up being an expensive flight with all the extra charges. The personal item has to be very small and the customer service is not great. Not worth the price! Very disappointed in WestJet.

Not Verified | Flew from Hamilton to Edmonton and return. Flight was great. Excellent service. Extremely affordable. Carry on fee is more than checked which was surprising. Easy to book and all pricing was the lowest available between other airlines. Definitely will travel again with this airline.

✅ Trip Verified | Hamilton to Abbotsford. Swoop is a great budget no-frills airline. I think a lot of the negative reviews are people purchasing a cheap ticket and expecting a first class experience. Yes you pay for everything you want to add, you pay for drinks and food on board, but you don’t have to! I brought my own snacks and a water bottle which I filled up after security. I did carry on only and picked/paid for a seat with extra legroom and my experience was superb! Our flight wasn’t very full so the staff allowed folks to move seats if they wished which was nice. The flight attendants were lovely and attentive, pilots were professional and informative, and the counter check in staff were great and efficient. The plane was clean and I felt safe. I hope SWOOP stays around because I love not paying an arm and a leg to visit family around Canada! I will definitely fly SWOOP again and will recommend to friends and family. I also love that I can fly out of Hamilton, much less stressful than Pearson airport!

✅ Trip Verified | Abbotsford to Edmonton. We had an excellent experience. The staff were very friendly and professional. The check in was a breeze. All of our luggage was handled properly and arrived as expected. We had a delay and we felt the staff handled it really well. They explained the reason for the delay and kept us updated. I would highly recommend swoop and I’ll be flying with them again.

Not Verified | I booked a flight that I needed to cancel. Because I could not find the information I needed to on the Swoop web page I contacted their customer service center by phone. I was on hold for over an hour and a half. I understood that I would not be able to get a full refund on my ticket, however, I believe I should have been able to have a refund or a credit with the $140 spent on baggage as they will no longer be on the flight or being handled. After talking with a number of people and having no help, I inquired about having one of my bags transferred to another traveler. This was also not able to happen. In short, I was very disappointed with my experience with Swoop and how they were not willing to work with their customer to come to a solution. I do not recommend Swoop at all. It may look like you will save money but in this experience I lost almost $300.

✅ Trip Verified | I flew out from Hamilton to Edmonton and back the next day. Both flights were on Swoop. I enjoyed both flights. The staff were very friendly and seemed happy to be on board. Will fly again.

✅ Trip Verified | Abbotsford to Hamilton. Absolutely nothing wrong with my experience. Boarding was quick and take-off was as well. Smooth flying and landing. Used printed (at the airport) boarding passes on our way out of Abbotsford, then used my phone for my wife's and my boarding passes and had no issues when leaving Hamilton. Didn't pay for the in-flight entertainment, so I can't comment on that.

✅ Trip Verified | Hamilton to Orlando. Excellent experience with Swoop and Hamilton airport. So easy to park, no lines thru security, great waiting area, could use more vendors. Staff were all so friendly. Great play area for kids. Plane was like new, fun staff, left right in time. Very little choice to eat on board. Only negative Is that you clear US customs when u land, that was slow Would certainly fly Swoop and Hamilton.

✅ Trip Verified | After booking our flights from Abbotsford to Edmonton and return I did a search online for Swoop. Well we were concerned about how our flight would be based on the reviews being mostly really negative. Well we are happy to say that both of our flights were excellent. Both were on time and we had excellent service from the staff at Abbotsford airport as well as Edmonton airport. We also had excellent service from every Swoop employee on both flights. The flight attendants were excellent. It is a shame that people will take the time to post negative comments online yet few will take the time to leave positive ones. It seems like many people sadly just take good service for granted. We have been dedicated WestJet customers for years and the only reason we are now using Swoop to go to Edmonton is that WestJet no longer flies to Edmonton direct from Abbotsford or vice versa. I think that many people are comparing Swoop to WestJet which also has amazing customer service. We need to realize that Swoop is new and if we think back to when WestJet first started up we will remember that WestJet had many issue when they first opened up. Look at how amazing WestJet turned out to be! Based on our two trips we are confident that Swoop will become as good as WestJet has and with time Swoop will work out some of the issues that are brought to their attention. Again from our two trips we have nothing but positive things to say about Swoop and their staff. Keep up the great work and please know there are many of us out here that think you are doing a great job and that we understand that with time you will even get better. People also need to keep in mind that there are somethings that no airline company has control of. Many of the negative comments on this site are about a flight out of Abbotsford that was delayed till the next day. People were upset that Swoop would not pay their 150 dollar hotel cost. They left out that the plane that was coming into Abbotsford from Edmonton was stuck by lightening and and was deemed to be unsafe to fly until a full inspection of the plane was done. Not putting in all the facts when doing a review is not right. Also we understand and feel for those that had to get hotels that missed their flights but to expect to have Swoop or any other airline pay for a 150 dollar a night hotel when the flight to Edmonton was 9 yes 9 dollars is unrealistic. 9 dollar to Edmonton and 26 dollars from Edmonton back to Abbotsord is unreal!

✅ Trip Verified | Hamilton to Orlando. I really enjoyed the convenience of flying from my city (Hamilton) to Orlando. I typically fly out of Buffalo to Orlando. Both flights however were delayed by about an hour & there was never any indication that there would be a delay. I flew economy & it was fine for me, but a taller & larger person would definitely need to book a seat with more room. The crew was very courteous. Overall, flying with Swoop was a good experience & for a short trip like this, I will book with them again.