Sunwing Airlines

Our family vacation from Calgary to Cancun Mexico got off to a bad start. Our flight was scheduled for 9.30am but got delayed 12.5 hrs without any explanation. We were given voucher for taxi to go home with all of our luggage and to come back in the evening to try again. We lost almost 1 day out of our 1 week vacation. I understand that delays are bound to happen from time to time but a 12.5 hrs delay without good reason/explanation is not acceptable.

Vancouver to Havana Cuba via Varadero - trip down and all local connections were on schedule and as advertised. Simple and clean service at Cuba customs and immigration. Return flight was the usual nightmare. Some delay in departure but advised of a re-routing through Saskatoon for refuelling. Some mechanical problem caused further delays. 4 hours on the tarmac further delays then deplaned to spend the night in Saskatoon. Only one attendant handing out vouchers at 3am. 1pm departure the next day became 3pm. Flight Saskatoon to Vancouver and landing were uneventful. Can only be taken by people prepared for 24 hour delays. Bring your own food prepare to camp out at airports and on planes.

First trip to Varadero Cuba Mar 12-19th. On time arrivals and departures. The only partially negative thing would be the seats are very close together but that's almost the same on every airline. Great trip and seamless check in's!

This was our first trip to Mexico Feb 20-27 2013 and upon reading the reviews for Sunwing Airlines we were sceptical but I must say the flight from Edmonton to Cancun and the return flight were great. Staff treated us well with meals movies and kept us informed.

My husband and I flew Elite Plus with Sunwing March 6 2013 to Cancun returned to Calgary on March 13 2013. Both flights left a couple minutes early. Both ways we received excellent service at check in counter elite plus counter was great as their was no line priority seating. We hardly stood in line at all more leg room and roomier seats are definitely worth the money. Flight attendants were friendly. Food was basic but decent - I've had much worse. Morning flight to Cancun I chose the French toast which was okay and then on the way home I chose the Honey mustard chicken with rice which surprisingly was good came with crackers and cheese and a brownie for dessert. Complimentary wine was good. They played one in flight family friendly movie each way. No Complaints whatsoever will fly Sunwing again.

Terrible experience coming back from our vacations. It took almost 4hrs standing in line just to do the check- in in Puerto Vallarta. They had 2 full flights leaving within 20 mins of each other and wanted to process all passengers at the same time but they weren't able to do it of course. Delay was attributed to a computer network malfunction. To add insult to injury once we were checked in they told us in a rude manner to hurry up to the gate if we didn't want to miss the flight! It's too bad we had to go through that because overall the rest of the flight services were good.

Toronto to Las Vegas during March Break 2013. We got in early on the way to Vegas. I chose Sunwing for the daytime flights. All other airlines have overnight flights to Vegas. Plane was a bit delayed on the way back coming in but the actual flights were great considering the time of year. Yes it's cramped in the plane but that's what charter is all about. I don't know any other airline nowadays that gives you free checked luggage food drinks twice plus snacks for a 4 hour flight.

Flew to Punta Cana from Saint John New Brunswick on March 4 2013. Flight was on time with no problems. The captain was great informing us where we were during the 4 hour flight etc. Return flight on March 11 2013 was a different story. Told by our Sunwing rep. that the flight was delayed 5 hours so we stayed at the resort for the extra few hours. Decided to cab it to the airport to avoid the long line-ups at the check-in counter. We were the second couple to check in and were told that we could not get seats together which was probably a language issue since the staff couldn't even speak English. We received a $20 voucher for Wendy's I assume for the delay. On the flight home I asked if they were going to pass out the Canadian Custom forms for us to fill out before we got there. The answer was "they didn't have any". A girl in front of me asked for ear-phones and was told she was supposed to keep the ones she was given on the flight down. No champagne on the flight back. I guess "champagne flight" means one glass on the departing flight only. There was a huge line-up for Customs once we arrived because 180 of us had to fill out the forms in the airport. Finally got home at 4am Tuesday morning. We were originally scheduled be home about 10pm Monday night.

I used Sunwing from Saint John to Punta Cana they changed our flight times 3 times and offered no explanation why. Only that they reserve the right to reschedule and that I should read my contract. I will not use Sunwing again as long as I am flying.

Our trip was booked from Toronto to San Jose Costa Rica (direct). They changed it to non-direct via Panama (added 3 hours onto our travel) and noted that this would not be compensated. Flight home from San Jose was delayed 4 hours. Once on the plane it was further delayed by 2 hours - as we had to stop in Cozumel for fuel. None of it was compensated (not even a free beer).