Sunwing Airlines

Went to Punta Cana recently with Sunwing. We sat on the plane while it took forever for it to finally start moving and take off. Got to our resort and it was terrible. Sunwing reps didn't seem to know much about anything. Flight attendants were extremely rude the worst I have come across. Inflight entertainment consisted of a low budget movie which nobody had ever heard of. Flight was delayed on the way out of Punta Cana however the airline never let anyone know and everyone was panicked and scrambling to find out what was going on. When it was finally time to board they didn't even announce it. Could have easily missed our flight if we weren't paying extra attention.

My daughter flew with Sunwing return Vancouver to Toronto. Flights were delayed in both directions so they would leave after midnight. I have been advised this is done intentionally to pay lower airport departure fees. We flew with Sunwing a number of years ago and they were doing the same thing.

We booked a trip to Mexico from Edmonton and it started ok delayed at the airport 2 hrs but I can live with that. On the return flight we were asked to check with are rep before heading to the airport so we wouldn't waste any time so we did and everything was good to go so they said. We arrived at the airport 3 hrs early then were told there was a delay. It was supposed to leave at 4.45 then 9.45 then 3.00. Finally at 3.45 we were on the runway after spending 13 hrs in a Mexican airport where everything closed at 11pm.

We booked a trip to Cancun on Sunwing. The flight down to Cancun was delayed almost an hour - nobody was informed until 30 minutes past our scheduled departure time. The inflight TVs didn't work at all the flight attendants made every request seem like the most difficult task and worst of all after travelling all night we arrived at the resort at 5am only to find that nobody had reservations at the resort until the following day. On return it was the same delay scenario. One hour late with no mention of it no apology nothing. Like it never happened. Also ensure your bags are underweight or you will get charged for as little as 0.5kg over weight. They weigh every article you have including my small inflatable pillow. I would never fly Sunwing again. In my opinion it is worth whatever it costs to maximize the precious minutes of your already short vacation. Sunwing wasted many minutes of our trip and caused more stress than they should. They do feed you for free and the food is actually not all that bad. Otherwise I have nothing good to say.

attendants. As with most charter flights the seats are a little closer together but all in all the flight was comfortable. We were met by Sungwing reps to be bussed to our resort. The tour guide was informative and advised us about many things we would need to know while in Cuba.

Booked from Ottawa to MBJ direct 29 Nov - 6 Dec 06.00 depart and 11.30 Return. Well this was all changed 2 days before changed to 09.00 with a stop in Varadero and return 14.30 with stop again in Varadero then delayed to 15.00. I flown with them the last 2 years with no problems so I was surprised by this. We book early flights to have that extra day in the sun. Anyway terrible service both ways will not book with them again.

I would not recommend flying with Sunwing. I would suggest spending the extra $100 and fly with another airline. The flight from Edmonton to Huatulco was initially direct. They changed it one week prior to detour to Winnipeg. There was a mechanical problem another detoured to Calgary for a "quick" plane change 2 hours later. Then the Winnipeg for a "quick" pick up 2 hours later. We didn't even leave Canadian airspace by the time the original arrival in Mexico at 5 pm. I can appreciate there maybe mechanical issues or a change in itinerary for financial reasons but it's how Sunwing didn't handle these situations. There was plenty of apologies but not other compensation like upgrade in food being served free cocktails and snack. The hotel and hotel staff were fantastic it's the airline where the problems lie.

Sunwing has really raised the bar for airline service incompetence. Our most recent trip from Sudbury to Santa Clara Cuba was a testament to their inadequacy. We have flown Sunwing 8 times. I can understand weather delays so the flight being behind schedule wasn't a major deal. Forgetting to have the proper forms to fill out to enter Cuba on board that was a problem! The flight was already 2 hours late but upon landing in Cuba we had to sit for another 30 minutes while we waited for and filled out the visas to enter the country. Food: We had a choice of a questionable sandwich or a piece of cardboard pawned off as pizza. They used to offer a tray meal that was far better than this recent garbage. Departure from the terminal in Santa Clara was a catastrophe waiting to happen. Instead of an orderly boarding it was announced that the flight was ready to board. It was a free for all. The departure door was bombarded with people jostling for position. Our flight home required a trip through Customs in Ottawa and a re-boarding on the same plane to complete the journey to Sudbury. Approximately 40 people were heading for that final destination. After passing through Customs we were required to re-check our luggage and get new boarding passes. So forty people boarding and an intelligent guess would place the luggage total at about forty bags. Why then did only 20 of those bags get put back on the plane? That brings us to our arrival in Sudbury. After the connecting flight with the offer of a glass of water we were greeted with no luggage! We were prepared to drive to our home town in the morning but the Sunwing rep assured us that our luggage would be shipped on the first flight out of Ottawa the next morning. We decided to wait for the luggage in Sudbury. Our luggage didn't arrive until 2.30pm the next day! We will avoid Sunwing in the future.

Paid extra for premium seats on my honeymoon. Flight was delayed four hours due to mechanical problem. On my return flight from Cuba was separated from my wife and bumped to a regular seat. When I inquired I was told airline staff gets the premium seats. At least 8 staff members were flying to Toronto. Was offered no compensation and was told to use another airline in the future.

Nov 26th flight 609 to Cayo Coco Cuba. We booked and paid for a direct flight to Cuba only to be notified later that the flight had changed and we would be going to Dominican Rep first. At Ottawa airport we could not get our boarding passes from the kiosk and had to line up at which time we were told they were overbooked by 6. This was not true as they had decided to fly a crew of 6 to Cuba and simply bumped the last 6 to board sending them to Montreal to fly to Cuba. Our flight was delayed in Ottawa 1.5hrs then 1 hour in Dominican and 2 more hours to get to Cuba. The food was horrible and wine was in a box. I purchased a bottle of Bailey's at $24 and paid $25 cash only to be told they did not have any change. Delays again on the way back and bad food. We will never fly Sunwing again.