Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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1/10

Sunwing Airlines customer review

(Canada)

My first and last time with Sunwings. The delays are terrible. The flight from Toronto to Vancouver on Dec 20th 2013 delayed almost 3 hours. My return flight on Jan 4 2014 most likely will be another 3 hours late.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Jan 6th. Left our Condo at 8am for our 10.30 flight to Toronto after confirming online that the flight was on time. On arrival at St Petersburg airport the monitor showed on time so returned our rental car. When we got to the desk we were told the flight had not left Toronto yet and the new flight time would be at 1pm. There was no explanation as to why the website nor the airport monitors were not updated no explanation of why we were not alerted by email. We rented another car for a few hours and are now back at our condo. It is just poor customer service not to keep people informed and have them sitting in an airport for 5 hours. Delays are inevitable especially with the weather conditions in Toronto. A flight delay is one thing but Sunwings very poor communication is another.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Sunwing Airlines customer review

(Canada)

Flight delays but expected on Dec 22nd. Return flight delays out of Punta Cana Dom. Rep. not announced to Sunwing passengers (Dec. 29th). Good thing we kept an eye on things otherwise we would have missed our flight home. Sunwing staff was polite pilot and co-pilot gave us lots of updates the food (sandwiches) were quite good and they were quick to clean up after meals and snacks.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Paid for Elite Plus did not get checked-in or boarded any sooner than regular economy. I questioned the employees in both Hamilton and Cuba and no one cared just walked away. Service was terrible on the way there. For some reason the staff did not know what was being served there was a lot of confusion as one staff walked up and down the aisles for about half hour but didn't distribute them and no one advised of any delays so we sat there frustrated and hungry. In Cuba when I tried boarding I was yelled at in front of everyone by a staff member because he said I was supposed to board first and I said I didn't hear anything as it was utter chaos once we got through customs there was no organization direction or signs and it was very loud. He then started arguing with me and I had to ask him to give me my boarding pass back to get onto the plane.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Sunwing Airlines customer review

(Canada)

Our family vacations a lot and I used to travel significantly during 30 years in business. I have never had Flight from Saskatoon to Punta Cana was delayed 5 hours. On the return flight the departure from Punta Cana was delayed 2 hours. On the scheduled stop over in Cayo Coco there was a mechanical problem after sitting on the runway for 2 hours we were deplaned and told that the plane needed to return to Toronto. The entire plane load of people was abandoned in Cayo Coca with no information provided on what was going on. After two hours of waiting in the airport we were informed that a new plane was being sent from Toronto and the flight we would rescheduled to 10.30 the following morning. They did transport us to and paid for accommodation at a local hotel for the night. The next morning everyone was at the airport ready to go at 9.00 only to be told the flight was delayed until noon. Flight finally took off at 1.00. To top it all off we had to wait an hour for our bags to be unloaded back in Saskatoon. I have been on hundreds of flights and 20 years of winter vacations and this is by far the worst airline experience I have ever had.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Our family vacations a lot and I used to travel significantly during 30 years in business. I have never had flights delayed anywhere near 12 hours while on business and yet with Sunwing it's happened twice first to Puerto Vallarta and then on December 21 to Punta Cana. We had booked a 6.30am departure which eventually left around 9.00pm. We were given a $15 food voucher and $75 travel voucher (for the Puerto Vallarta trip the travel voucher was $150). It was particularly exasperating that we were not informed of reasons why this happened. There are multiple strategies airlines may employ in order to maximize yield and passenger revenue miles. One of these is overbooking. With this strategy passengers were asked to voluntarily deplane and those not wishing to do so were not inconvenienced. To my surprise there was always a rush to receive the two free tickets to anywhere the airline flew. It appears the Sunwing strategy is to wait until all seats are filled and while this is good for Sunwing shareholders in the short term it is not good for the long term for Sunwing or its hotel partner. I would love to have another carrier but they have a lock on our favourite destinations and resort hosts. I'm not looking forward to our January 31 flight to the Mayan Riviera already booked.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Ottawa to Cancun Dec 21. The flight was late both ways by 3 hours. 5 kg carry-on rule the carry-on alone weighs 4 kg. Worst sandwich I have ever had. The plane was filled with families for Christmas and they played a very violent movie. Paid 160 dollars for so called elite seats that could not even recline. A 4 hour flight and we got one warm coke serving to drink had to ask for ice that she was hiding in her cart. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We booked a trip to Mexico from Edmonton and it started ok delayed at the airport 2 hrs but I can live with that. On the return flight we were asked to check with are rep before heading to the airport so we wouldn't waste any time so we did and everything was good to go so they said. We arrived at the airport 3 hrs early then were told there was a delay. It was supposed to leave at 4.45 then 9.45 then 3.00. Finally at 3.45 we were on the runway after spending 13 hrs in a Mexican airport where everything closed at 11pm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

22nd Dec. Huge Ice storm delaying operations out of Toronto Pearson airport. Any other airline had delay information posted on the screen and vouchers for passengers to purchase food inside the terminal. Sunwing had nothing the agents knew nothing. Flying on 513 to Cancun. We find out after 2 hours of sitting on the aircraft that we had been offloaded and our suitcase was not onboard. I inquired to the agent about my luggage if they could load it on since we had 2 more hrs to wait they said yes and I was reassured that it had been placed back on. Passengers had been waiting for more than 4hrs with not one drinks service. I had to tell the crew to turn the lights from bright to low. Since it was a new 737-800 the CSM had no clue how to operate the system. Sandwiches shouldn't of been served after such a long delay. They were soggy cold and the paper was stuck to them. Arrive at destination no luggage. Return flight same thing delay 2hrs no APU closed door stuffy cabin with a more pro- active crew that instantly did a water service. I would rather pay the 100$ more to fly any other airline. Landed in Toronto to be parked at a bridge that did not work.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Went to Punta Cana recently with Sunwing. We sat on the plane while it took forever for it to finally start moving and take off. Got to our resort and it was terrible. Sunwing reps didn't seem to know much about anything. Flight attendants were extremely rude the worst I have come across. Inflight entertainment consisted of a low budget movie which nobody had ever heard of. Flight was delayed on the way out of Punta Cana however the airline never let anyone know and everyone was panicked and scrambling to find out what was going on. When it was finally time to board they didn't even announce it. Could have easily missed our flight if we weren't paying extra attention.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no