Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 607 reviews
3/10
No Skytrax Rating
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Sunwing Airlines customer review

(Canada)

Very disappointed flight delayed more than 12 hrs - told snow storm in Calgary. Check live weather feed and clear and sunny and no snow. Offered $150 off next vacation with Sunwing to be used in the next 12 months. They don't care now that they have your money.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Sunwing Airlines customer review

(Canada)

Flight to Cancun on February 2 2013 went well. Was impressed by the Flight Attendants' service. Flight and service back home was very disappointing and very frustrating. Delayed 16 hours in Cancun. Confusion disorganization and no Sunwing Representative to explain anything. Will not travel Sunwing again!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Sunwing Airlines customer review

(Canada)

Very disappointed. Departure flight to Cuba was delayed more than 12 hours and the return flight was more than 4 hours. Worst customer service ever experienced - would never pay Sunwing for a vacation in the future.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Sunwing Airlines customer review

(Canada)

Ottawa to Varadero Cuba and return. Both flights were delayed. Ottawa to Varadero was supposed to leave at 5.15pm Saturday delayed until 6am Sunday. Received notice that it was only supposed to be delayed until 3.50am Sunday. Had to wait 6 hours at the airport. No clear explanation given as to why there was a delay. Same thing leaving Varadero except no notice. Flight scheduled to leave at 10.15pm Saturday flight delayed until 12 pm Sunday - 13+ hour delay. No announcements no explanation as to the delay. We had to go through customs in Cuba twice because of leaving to go to the hotel they provided. They were so disorganized by the time we got checked in we only had 3 hours of sleep. We arrived back in Ottawa at about 4pm.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Sunwing Airlines customer review

(Canada)

First and last time we will use Sunwing Airlines. Trip to Cuba delayed on Feb 4th by over 8 hours. Return flight home which was supposed to be on Monday Feb 11th at 5pm didn't take off from Cuba to Vancouver until Tuesday Feb 12th at 6am (a 12.5 hour delay). Again no real explanation as to why? This airline needs to shape up I know they're a charter airline but they don't seem to care about their passengers.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Sunwing Airlines customer review

(Canada)

We were delayed 10 hrs from Jamaica Feb 17 2013. Never told until we got down to check out at 5am that we were delayed until 9.30 pm. Rep was no help said didn't know what was going on we sat in the lobby all day until at 6pm a bus finally came for us. No empathy at all from this airline or their reps when we were there. Not one persons story matched the others cannot feel we can trust this airline for any help so do not see ever flying with them again!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Sunwing Airlines customer review

(Canada)

Going to Puerto Vallarta Feb 3/13 to Feb 10/13. Stood in line for 1.5 hours to get checked in. They told us flight was delayed but couldn't tell us for how long. They gave us a $15 food voucher and sent us to wait. Flight was 3 hours late. Interestingly on the departure board all Sunwing flights were delayed. Got on plane and none of the headphone outlets worked in my row of seats therefore couldn't watch or listen to anything. The other problem I have with Sunwing is their baggage allowance. All other airlines I've flown with give you a 50 lb baggage allowance but Sunwing only allows you 44 lbs. Big difference especially if you are travelling for more than one week. Plus the 5 kg carry on allowance is ridiculous. Our empty carry on suitcases (new hard shell light weight) with one pair of shoes was 5 kg so I travelled to Mexico with 2 virtually empty carry ons. I wouldn't recommend this airline especially if you have to make a connection. I would be worried about their problem with flight delays.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
2/10

Sunwing Airlines customer review

(Canada)

Horrible experience on more than one occasion and destination with this airline. I will choose to pay extra and have a stop over to avoid flying them again! I will only fly them again if there is no other choice. The only reason I am giving the airline a 2 and not a 0 is because I had decent flight attendants and was served a decent meal. People at the check in counter both in Calgary and other countries awful as well. Not willing to help and each person you talk to will give you a different story.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Sunwing Airlines customer review

(Canada)

The blizzard in Halifax on February 9th shut down the entire airport and we were sure our vacation was ruined. Sunwing flew their plane in switched crews and got us to Cuba with only a couple hours delay. The only plane to get out of Halifax last weekend. The crew were friendly kept us informed we had meals and champagne.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Sunwing Airlines customer review

(Canada)

I recently flew to Bahamas Feb 3rd from Toronto my first time flying with them and will be my last. On the way to Bahamas we had a 6.05pm flight which we found out last min was delayed - they said 3 hrs no explanation. Asked the Sunwing Reps and they said they had no idea why it was delayed weather was great that day. They gave us a $10 food voucher. Check in was very slow they only had 2 people working and they had to hand write everyone's vouchers. Took off a 9pm which got us to Bahamas at midnight arrived at our resort close to 2 am. Return flight also delayed 4 hrs it was scheduled to leave at 10.30 pm but left at 2.30 am no explanation at all! At this time of night the Bahamas airport was basically closed down no food or water. We were signed up to get email notifications of any delays we received nothing! Disappointing.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no