SriLankan Airlines

✅ Trip Verified | Sri Lankan cancelled my trip with no explanation given, leaving me to scramble and try to rebook. I had planned and saved for years for a bucket list holiday and this airlines just pulled the carpet out without even giving a reason. Customer "service" won't respond and no other options or recommendations are given. Please re-consider and pay a bit more. Invest in your peace of mind, your time, and the little holiday that you planned. Do not book with Sri Lankan Airlines.

✅ Trip Verified | A few years ago, I had flown Sri Lankan's A330, which had a 2x2x2 Business Class cabin. And was now looking forward to the newer 1x2x1 reverse-herringbone configuration on the flight from Colombo to London. At Colombo airport, the check-in lane for business class passengers was drab looking with a well-worn red carpet. However, I was greeted with a smile and was given an invitation to their Serendib Lounge. The boarding was efficiently handled, and the 28-seat cabin was full. Welcomed with the traditional 'Ayubowan' greeting, I was pointed in the direction of my window seat. The seat itself looked attractive, in deep green-blue colours and shades of beige elsewhere. All the essential functions were within easy reach. The armrest could be lowered or raised and the IFE monitor had to be opened out for viewing. A large pillow and blanket were placed on the seat. The usual noise-cancelling headphones and Aigner amenity kit, slippers and socks were also placed in the seat compartments. The foldout table was sturdy, although it was not possible to move it towards you for a more comfortable position when dining. This was an all-daylight flight and no sooner had I settled down, than cold towels were handed out and pre-departure drinks were served, and I was wished an enjoyable flight. The printed menu had a choice of three main courses and a wide selection of drinks. I was a little disappointed that the whole meal was served on the single tray, and not the starter first, followed by the main course, to make it more of a 'dining experience'. However, both lunch and dinner meals were tasty, finishing off with coffee and liqueurs. A couple of hours or so after lunch, the window blinds were pulled down for a rest period, with mood lighting. Stretching my seat to a flat bed position, I was able to get a couple of hours sleep. The cabin crew passed by on several occasions, checking on passengers if they needed anything else. When I requested a coffee and cognac, it was served along with a full coffee pot, which was a nice touch. A most enjoyable aspect of my flight was the cabin crew, their attentive and friendly service and engaging in short bursts of conversation with passengers - some even posing with me for photos. The hard product may not be as luxurious as some other airlines, but on the service front, in my view, Sri Lankan Airlines deserves an admirable reputation.

✅ Trip Verified | Not having flown SriLankan Airlines for a few years, I was not exactly looking forward to the 10-hour long flight in Economy Class. However, it began with easy check-in and boarding was smoothly handled inviting several rows at a time. The cabin layout is the standard 2x4x2 with a 32-inch pitch. The seat itself was comfortable, with a slight recline. The legroom was sufficient too, as I am not tall. And the footrest was certainly welcome. A small pillow and blanket were also provided, along with headphones. The IFE was fairly extensive with both classic and blockbuster movies, online magazines and games. Being a redeye flight, the service began almost immediately after the seatbelt sign was turned off. No hot towels, as it used to be years ago. Pre-dinner drinks were on offer, and when I asked for a whiskey on ice, I was served with two doubles! It was nice to see proper metal cutlery back again in economy. The main course of rice with chicken curry and aubergines was delicious, but all portions were sadly quite small, and squeezed into the tiny tray, just like those on European business class flights. After dinner, I requested coffee and cognac which was served promptly. Once the dinner service was over, the cabin lights were dimmed and mood lighting came on which meant bed time. I think I got about two hours of sleep. Breakfast was the standard Western menu which was pretty awful. However, the overall service was very good, and the cabin crew was very friendly and obliging, and engaging in small talk with passengers. Certainly one of the best economy class flights I have been on.

✅ Trip Verified | We had a very pleasant flight aboard Sri Lankan Airlines. From check-in right through to transit / hotel and the onward journey was great. We are glad we chose to fly Sri Lankan,

✅ Trip Verified | I flew Sri Lankan to Sri Lanka from Melbourne via Sydney. When I came to collect my luggage, I was told that they are still in Sydney and the staff asked me to give them a call at 10 this morning. I am trying to call them since 10 (more than 13 times at the time this was written) and their baggage claim department doesn’t even pick up the phone. This just shows their interest in their “valued customers.” Terrible service.

✅ Trip Verified | Very pleasant flight. Friendly staff, good food, drinks every 30min, good movies on the airplane system. I recommend.

✅ Trip Verified | It’s been a year since I last flew Sri Lankan on this route and I have to say they have really lifted their game. A330 lie flat in herringbone configuration was comfortable and I managed sone good sleep. Staff were really friendly and attentive whilst the food was tasty and of good portion sizes. The toilets were also kept clean which was an improvement on my last journey. In flight entertainment was adequate although not the largest selection around. Price return from Sydney to London was very competitive and less than premium economy on some other carriers. One slight draw back is the long transit time in Colombo however the airline accommodates travellers in an off airport hotel so for me, an afternoon lazing by a pool in Colombo is well worth the savings in fares. Overall, a pleasing experience at a very competitive price which if maintained will have me fly with them anytime.

✅ Trip Verified | Pathetic service and nightmare. They cancel flights just before 2 days of the journey and will put you through a long route. Even when you pay extra money for good seats, they won't give these seats. The aircraft is bad. Plus Colombo airport is a third grade airport. Never flying through them again.

✅ Trip Verified | Worst airline ever, cancelled flights without any notification. Earlier layover supposed to be 1 hour, then they provided alternate connections flight with layover more than 15 hours. Pathetic customer service no contact number.

✅ Trip Verified | The flight departure and arrival to destination was acceptable. The food was great during the flight. Minus point is non availability of Sinhala music for IFE. Overall service is great