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| I've wrangled for a year unsuccessfully with Sri Lankan Airlines for a refund of my parents' and my flight on 17 May 2019, weeks after Colombo's Easter 2019 terrorist attacks. On 28 and 30 Apr 2019 I called their hotline twice. The situation then was very uncertain after the blasts. Both times, I asked the personnel on the hotline if it was possible to cancel our 3 return Singapore-Colombo tickets due to the blasts. I quoted our 3 booking reference numbers and our names. I was told both times by the personnel who answered that I could cancel our tickets immediately on the call but had to complete and submit the refund request on Sri Lankan Airline's website to get my refund. On my call on 30 Apr 2019 I told the lady to process the cancellations of our tickets. I submitted the online request using the webform but i did not get any confirmation email and I did not receive any refund. I called again to follow up and was told to email the airline. When I emailed I was initially told that my tickets were non-refundable. When I asked why I was told twice when I called that our tickets could be cancelled and I could be refunded the airline emailed back stating "Please be informed that the company has offered a full refund only for the flights which departs from 21st APR- 15TH MAY 2019 and since your travelling dates are in 17th MAY, we regret to inform you that we are unable to offer a full refund. However we will be able to refund the unutilized taxes of the same, if you wish to proceed with the refund, please send us your confirmation for further assistance." I refused to accept just the tax and continued emailing them a few times. The customer service division eventually passed me to Customer Affairs Supervisor who flatly pressed on denying a refund. On 13 May 2021 after months of frustration I finally told the airline to refund just the tax, stating that I reserved my rights to the airfare. They took awhile to reply, then finally told me that past one year of issuance of the ticket, even the refund of the tax portion was invalid! To this, I reasoned that tax was payable by the airline to the government. But if we didn't fly, the tax would not be paid and the fact that the ticket was issued a year ago could not bar me from receiving the amount of tax the airline collected from me. I have not heard back, but with the airline's outrageous stance so far, I am not hopeful. Sri Lankan Airlines may be going through tough times financially with the Easter blasts and now with Covid. Be extremely careful about believing anything they say about refunds. They are not paying me!